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July 2024 by Kitzmet Bennett
I had the best customer service at this location Manuel and Tara is the best not only did they help me get my phones back on they was very patient and understanding I would definitely be going back to them for future problems if any very good friendly and professional customer service
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May 2024 by Jasmine Tracey
Wonderful service the rep Erik was kind and extremely helpful best service I've ever gotten out of a metro store
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April 2024 by Landon Jambor
Went into this metro earlier this week to get a new phone for my boyfriend. The gentleman helping us was really friendly and excited to show us the phone options in our price range. He showed a lot of passion for the phones he was selling and made the experience comfortable and exciting. Unfortunately I cannot remember his name but he helped us settle on the OnePlus Nord… so if that helps identify him (: give that man a bonus and a promotion
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February 2024 by Mattachine
These guys ripped me off for $700 on a $250 phone! I went in to purchase a new phone for about $250. The salesman told me I would receive a Party Box speaker, tablet, phone case and screen cover for FREE. I was charged $188 and everything else was no charge only to find out that I'm on a lease plan for a $500 phone! Metro Corporate has done nothing so far to correct this RIP OFF!
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February 2024 by Matthew G.
I was taken advantage if at this store! I went in to buy a new phone. I was asked How much I wanted to pay. I stated about $250. I was offered a Samsung for about $250 and they would include a Party Box speaker, tablet, phone case and screen cover for NO CHARGE. I find out later that the clerk RIPPED ME OFF FOR $700! I paid $188 that day and found out I'm on the hook for a $500 phone! I was charged for all of the FREE stuff and put on a payment lease plan for the phone. THESE PEOPLE ARE THIEVES! It has been reported to Metro, so far to NO AVAIL. AVOID THIS PLACE AT ALL COSTS. LIARS AND THIEVES!
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February 2024 by Lou Chalke
Computers down, employee made no eye contact, couldn't take cash payments
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November 2023 by Judi Bennett
Eric is super polite courteous and professional very helpful
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October 2023 by kristen melvin
I recently went to this location even though I live in Bradenton as I was in the area and had some time available. Did an upgrade. They were unable to activate my new phone even though they tried multiple times. Many phone calls over the weekend with customer service and still not activated.....Long story short, they care!!! The District Manager Louie personally called me on my old phone several times and scheduled a time when I could meet the manager Erick there to work this out. One employee, Stephen, spent hours with me up until this point trying everything to fix a problem that I was told was very unusual. Louie, Erick the manager, and Stephen went above and beyond to get this issue worked out and I am so appreciative of the efforts, care and consideration of my time that they demonstrated. My new phone is working, through all of their efforts as a team, and I would recommend this group of individuals to anyone that lives in the area. Very caring customer service. I'm a very happy customer. Thank you for all that you did and the respect that you demonstrated at every turn.
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September 2023 by Chris H
Think the place is closed. Was there little before 11 and both it and cricket store were dark.
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August 2023 by chris bubello
I ws sold a Tmobile Hotspot which doesnt even pick up 5G data and was told it was there new home internet plan. Also I was told it had unlimited monthly data and looked online at my plan and it was of course, 100GB hotspot plan. When I called to ask to simply exchange the device for the correct internet gateway from Tmobile which is meant for whole home wifi and not 4g lte close by hotspot that I was sold, they at first said souding surprised that yea that wont work that well and they have them in stock today. I said I would be there in about 45 mins. I recieved a callback saying that they could not return that hotspot I was sold but They can still sell me the correct modem but its another $53.00 and the hot spot I bought (which they had to have ran over from another store) was only covered by a same day return policy and its on the receipt....that was a bold statement and NOwhere on that reciept is anything only returnable the same day, They actually had the nerve to say that to my face that its only returnable the same day, After calling Metro Pcs AGAIN they said there is NOthing THAT IS NOT returnable for at least 14 days especially after being told this was a whole home wifi router!!!!! The service sucks, its overpriced, the data speed is TERRIble NO MATTER where you are, the stores are all scum establisments ran by aliens trying to scam a buck from anyone who walks in. I vote Metro go back to MIAMI where you came from for drugdealers who needed a phone that didnt work outside of miami but had unlimited minutes to sell crack all night!
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August 2023 by Brenda Jones
Eric very nice and helpful
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August 2023 by GARY M (gman)
Busy place need more staff but friendly
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August 2023 by Harleydog Hilton (HARLEYWOOD)
I ve used Metro for years , since they are with T Mobile my service hadn't been the same going to Verizon. The people working at Metro on Thyrone Blv are Great. It isn't their fought
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August 2023 by Moe Altamuro
Not happy with this company at all! After years of being with them, highly dissatisfied!
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August 2023 by Devon
Gone to this location numerous times over the years and always disappointed. The guy with tattoos is nice but this location NEVER HAS PHONES IN STOCK!!!
