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April 2023 by Greg H.
Patricia super Manager Above and Beyond Very helpful and anExcellent personality Thanks so much
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August 2022 by Susan T.
Update:Since the Macy's American Express card was opened by an employee without my authorization or knowledge, and earrings were purchased by me and placed on this credit card that I canceled as soon as I became aware, I have no way of paying for the earrings. And apparently Macy has no solution on how to pay for something with a closed account. My credit score dropped by 19 points because of this incompetent employee. So I returned my purchase so there would be a zero balance on the closed American Express account. I also closed my regular Macy's account. For almost 3 weeks now I have not gotten this resolved by the Tyrone square Mall executives. Phone calls have gone un answered, voicemails ignored. Emails have gone ignored by the manager Tiffany Backer. There basically is no customer service. My suggestion shop Dillard's.
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July 2022 by JA J.
Attention Macy's shoppers! If you would like a great experience, I suggest you visit the Tyrone Macy's. I found a great buy on the "Clearance" rack. I go up to the register to pay and hand Linda a tattered store credit issued on sales a receipt. I couldn't begin to tell you how old it was. But picture this, it was so faded I had written the bar coding numbers on it before it completely faded away. Linda did her best and called in the Calvary. Albert, calling Albert to come the "Inc" register. In a matter of minutes a neatly dress gent came down to help. Albert tried inserting the numbers at that register. It also didn't work for Albert. He went further and took it upstairs. After a short while he came back to get me to come upstairs. There I was introduced to Michael, who was on the phone with Corporate getting instructions how to use the store credit. I was beginning to feel very guilty for all their hard work. Sitting next to Michael was Beverly cheering them on. After a second attempt, Albert successfully processed my purchase and handed me a brand new store credit with some sage advice not to wait so long to use that credit. We all laughed as I said I'd be sure to take his good advice. From there I wandered a bit longer till I found the prefect use for my store credit...Godiva chocolates. I got to revisit Rosa at Customer Service which where I started this adventure to return some items I purchased on line that didn't fit. Rosa warmly warmly greeted me again , rang up the purchase and handed me $1.42 in change. Thank you Rosa, Linda, especially dear Albert going beyond the call of duty, Michael and Beverly. I'm forever grateful to you all.
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March 2022 by Validationfrom God
This bum should buy more shoes here
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February 2022 by Happiness L.
Wow. What amazing service from Danielle in the jewelry department. It's nice to have someone who really cares about customer service taking care of me when I shop. I look forward to choosing my next jewelry purchase from her. Bravo! This person really brings Macys up.
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February 2022 by Maria G.
I bought a watch on Macys online, it was on sale but still almost $90. The watch is beautiful but it came with no battery. I went to the store to get a new battery and they told me they do not provide that service. I was very disappointed of Macys customer service. I have to go to a jewelry store and buy a battery for $15.
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December 2021 by Lee D.
Sadly it's a sign of DEclining quality and inventory. I was accustomed to the superior SERVICE of Marshall Fields. I know supply chain Is a HUGE issue; but: hope management refocuses on quality of inventory AND training of clerks. Also you no longer carry Frango Mint Cocoa nor the hot chocolate. WHY? For many from the midwest these was a decades old legacy. Hope you bring them back.
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October 2021 by jeffery bone
Who da plug need the new shaq’s
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September 2020 by Kathy M.
Do you know why macy's stock has dropped 90% since sep 2018 from $41 to $6? Closing 30 stores in 2020, 125 stores in next 3 years.Because this stupid company decided to cut cost by hiring teenagers as store manger, cut staff in departments, so when u buy a mattress from them, they start chasing their tail. not even trying to deliver the mattress to the client.thier furniture department consist of 1/2 of home department, but this kid that macys has hired (for what ever reason) has ONLY ONE GUY working in this department. (commission department). I don't know, may be they are cousins, who knows, what ever it is, I bought a floor model adjustable base set, from him told him I will pick up by wed. / thur.(followed by 3 emails) when I arrived at the store on thur. the mattress was still on the floor ( was not sanitized) was not bagged, and was not removed from the floor. the store manager refused to come and handle the problem, probably she was on instagram or chatting with girlfriend. whatever she was doing, it was not business because business problem was on furniture department and she was far from even been interested to attend to solve the problem. after waiting for an hour at the store ( + paying $75 an hour to movers ) they bagged the mattress without sanitizing it, leaned against the dolly and then the 3 people who were helping, they all disappeared. I stood there for another 30 min and NOTHING no one came back.so there i was spending additional $100, NO mattress, (NOT SANITIZED), ignored by a teenager (STORE MANGER) that I was even there and in fact at that time, I was the only person in the mattress department. I went back to the cashier and demanded refund and cancellation.when i asked for my money back 10 min later this girl showed up, "lets go to there (pointing to a hallway) and talk i am the store manager." i said No. i want my money back, it took you 1 1/2 hours to come down to see what the problem was and all you have to say to me is lets go behind the walls and talk.I was stupid enough not to video this. I am telling it would been a million view in a day.she started to blocking me from going to get my money back. i finally by passed her, she came and kinda run after me passed me and stood 12" away from me, I think she was upset (boyfriend / cousin/ family member ) (the SOLO) sales person of furniture dep. was upset for writing a a refund. she treated me like I was to blame for them not having my purchases ready, sanitized and bagged. she made me feel as unpleasant as possible.and i must say, she was successful. (Next day I went to local mattress store bought a mattress and they delivered same day. )bottom line I am not sure what was it that this store manager and solo sales person of furniture dep did what they did to me, it could of been my accent, my causal clothing, or they wanted that adjustable bed set for them self or a friend, only they know why they were such a rude, arrogant unprofessional teens. What I do know is: for my business I will never hire a teenager as a store manger and one arrogant sales person for entire 1.5 million dollar department. of course unless I am dating the guy and I want him to make all the commission.save your money, save your time. ORDER ONLINE.
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March 2020 by Monica G.
Purchased a mattress and paid almost $4000 for it. Still have not received it. The delivery company they use is horrible. The date we had scheduled received a call from the delivery company telling me the drivers were in my driveway waiting for the rain to stop. I expressed my concern to the lady on the phone that there was no delivery truck in my driveway and it was not raining at my house. She ignored my conversation and proceeded to say that if the rain wasn't over in 20 minutes the delivery would be rescheduled. Anyways no one ever showed up and I had to reach back to reschedule my delivery again and be placed back in line for when the next delivery would be available ( 1 week wait again) with no effort in rushing me and fitting me for an earlier delivery. Oh yeah, the number I initially reached out for reschedule was the one I had received the cancellation from with a representative speaking only Spanish and was hung up on since I don't speak Spanish. No thanks to Macy's for the crappy delivery services.
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February 2020 by Jordan P.
Barf. I would expect so much more from Macy's. The dressing rooms were so gross It's all carpet and literally is full of urine fumes. Womens department up by the lingerie. I feel like department stores are just going down hill.
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October 2019 by Jan Higginsworth
The staff is extremely friendly and helpful. They go out of their way to make sure you find exactly what you want, and they are always smiling and pleasant to be around, unlike the rest of the staff at this Macy’s location. I was looking for a new pair of sketchers, and the manager was very patient and showed me every option in my size. My husband even found a pair of shoes in a wide width, which is very difficult for him. Will definitely be buying my sketchers from this location from now on, especially since my star money can be applied for extra savings.
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September 2019 by Salt Life V.
Another horrible experience here and would like to speak with a district manager, not another sales person! Went into the active wear dept. and they have a large sign, 25% off Adidas, asked the salesgirl who walked past just to make 100% sure, she checked and said yes! 25% off, took it up to pay, opened a Macy's card for an additional 20% off, the guy helping me at the register says yes its on sale, then after swiping my license for the Macy's card, says active wear never goes on sale at Macy's? So he rang it up $53.50. The tag says $50 plus 25% off and then an additional 20%, that's 45% off the original $50, so they charge me the full price plus tax of $53 and change. They claim "active wear" is never on sale, so why does it say 25% off? I have no time to take this back, but will be forced to before going to the hospital in the morning and get this over with. They make the simplest things hard, this isn't brain surgery. After this return in the morning, I will never be back, No matter what. I really want to speak with a district manager this is not the first time its happened where a sale was going on and they charged me full price, last time I paid it and never said a word, enough Is enough. The store needs shut down if they cant get a single item correct.
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August 2019 by Howard L.
I visited the Macy's at Tyrone Square on Aug 3rd to buy a female friend of mine a Michael Kors purse..sorry if I spelled the name wrong..and I was in that section for around 30 minutes looking at different styles while 2 associate's talked to each other and never asked me if I needed any help which I did. I got fed up and left. I went to Dillard's where I was helped right away. I bought her a MK purse from them even though it cost more because they didn't ignore me.
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May 2019 by Sherrie L.
Memorial day weekend sale the store was very crowded but they had some really good bargains. I took the time st the Christian Dior counter. Smelled several fragrances and received a mini facial I learned so much About the company in the industry and the products Dessi extremely knowledgeable about all three
