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“Maurice was very helpful with Notarizing a document For FREE and opening a new revolving line of credit. I think they are going for that coffee shop bank vibe but the coffee machine was broken ?
I prefer not to have gender politics as decorations at my bank though but I understand they may get a lot of pressure in St Pete for not celebrating sexuality. What that has to do with banking is beyond me. But I'm a hetero white man so I've been told a few times that my opinion isn't helpful or useful. So I guess I used to view it as acceptance but now I view it as hostility toward me. take it or leave it ?”
“I was very nervous going in but Braden Keetch was amazing and made me feel very comfortable.He was incredibly helpful and I left feeling a lot better. Thanks so much Braden!”
“Outstanding service with Jodi, at this Branch. Jodi was helpful with any transaction I needed, and was there to help. I am out of town and she made everything easy over the phone or online. Thanks!”
“Bella and her team were extremely knowledgeable and helpful. Not only was she helpful in every sense of the word, but she took the time to go over all the details I needed to know about switching my business accounts over Bella made everything super easy and got everything hooked up very fast. Her team and co workers have continued to show me incredible customer service throughout the few branches in my area. Thank you Bella and The Flagship Bank team.”
“Gerardo always has a smiling face and a good attitude, he will bend over backwards to help anyone and if he doesn’t know the answer, he will do anything in his power to to get it for you. 10/10 would recommend!”
“Firstborn I would like to give a Personal thanks to Audrey Richmond who went above and beyond the norms of customer service. What a breath of fresh air in a time of need she made it a very friendly and comfortable experience. I would highly recommend everyone go to USF just.to have the amazing experience. Audrey Richmond is truly an asset and a reason to due business with USF. Thank you for EVERYTHING Audrey. You are the best!!.”
“Wow!!! The tellers and bankers here really make a huge difference. Angela, DJ, hazel and Paul and linette ate such a joy everytime I come in. Thank you for being so kind and polite and friendly.”
“I had a great experience. I had the pleasure of Liana Valquese assisting me and she was above and beyond so kind and helped me so much. She's very patient and understanding also”
“This comment serves as an appreciation for the professionalism displayed by Steven Asselin, the manager of the bank.
I recently applied for a Discover credit card, which required me to fill out an identity form and have it notarized. I scheduled an appointment at Bank of America for this service. The initial notary was unfamiliar with the form and hesitant to notarize it. However, Steven stepped in upon seeing the form, expressing his willingness to assist us. Initially, I was upset and complained about the first notary's inability to notarize the document. Despite this, Steven maintained a patient and professional demeanor, ultimately helping me successfully notarize the form.”
“Nicole French has been an exceptional. Her insights and guidance have led to significant growth in my portfolio. I highly recommend her services for anyone seeking reliable financial advice and results.”
“Had a long line and the woman who works in an office was very helpful in coming out and assisting me in a timely order. She was very kind and I felt like a top client when I was just there to pull out some money from the ATM for rent. Set up a debit card and honestly a new Wells Fargo banking member solely because of this interaction.”
“I'm pleased today, and happy to say how pleasant my drive thru experience was. I arrived in the drive thru line 3 mins before closing time, with a vehicle still in line in front of me. I was worried I didn't make it in time. But when I pulled to the window I was treated by the teller Wendy and she was very pleasant, and took care of me swiftly with a smile, and it made my morning that much better. So thank you Wendy.”
“Super nice people and good banking options. Plus, you know your money isn't being used to support fossil fuels. It's great to have a banking option that actually supports the climate. Highly recommend!”
“Jessica was absolutely extravagant in helping my grandmother and I, we came in when they were closing & she still took time to help us with exactly what we needed & more! She was kind, informative, and more than helpful with assisting our needs. Could not be more grateful! Thank you Jessica!”
“I banked with this branch for 10 years.
The staff was always friendly and helpful. The few times I had an issue all I had to do is mention it and they would have it fix in less than 10 minutes.
Great experience. Wish they had a branch in the state I'm moving to.”
“Emerson was knowledgeable on all account options & specifics and very helpful. I visited this branch later on a Saturday and he was still kind enough assist me in quickly getting my account set up before closing. Definitely the a hassle-free bank experience.”
“The staff at this place were totally awesome. Really friendly. Such a different vibe to an English bank. Iolanda and her colleague who served me were particularly helpful. If I was American I would bank here. The whole set up of the physical place was so warm and friendly too. I felt treated with such respect and pride and professionalism.”
“I had a probate/beneficiary issue I had to take care of with Chase Bank. The bank officer who handled the situation was Kristy Rose. She was a total pleasure to deal with! Very professional and kind. I'm so grateful for her knowledge and compassion in dealing with my business. A+ recommendation!”
“I stopped by the branch today to check my balance because I was having issues with my online banking. Mohamed Hasan helped me. Great customer service, he took his time to help me resolve the issue that I had with online banking and he made sure it was resolved before I left. Thank you very much Mohamed”
“Today started is an average day, but after visiting Bank OZK today with Leila and Joey up front I have a renewed vision of what true helpfulness is
I originally needed to change information on my personal account,
I had mentioned that I need to change the same information on the Facebook platform
Leila said she would look at it
It took her no time to sort out the issue and it wasn't even her JOB
Well done and you will be my bank forever
I would tell anyone use bank OZK they care about People!!”
“My son had spoken to Rachel before my daughter and I went to your bank. When my daughter and entered the bank, my daughter asked the young lady in the first office to the right if she was Rachael. With a smile, she said yes. She knew in advance why we were there and she immediately got to work on assisting us. She was able to resolve our concern within a reasonable period of time and we thanked her for her courteous and professional handling of our situation.”
“Had the pleasure of working with Diana today to open an account to help my senior parents. She was quick efficient and super kind and let me translate to their language patiently. We were in and out and very happy with this bank and its location and all of the things included in their account”
“I came in because I needed help finishing a application that I couldn't finish online. The loan officer(I'm guessing is her title) was helping serve customers but she acknowledged me and told me it would be a few min. I said that's fine. Within I'm guessing 5 min tops she called me over and helped me finish my app. I appreciate her help just wish I could remember her name. Would definitely recommend this office.”
“This is by far the best community bank around, everyone is very friendly and professional. Not like the big box banks. I would recommend this bank to anyone looking for business or personal banking needs.”
“Top level customer service. From the greeter as you come in the door offering water in an extremely professional way. To the counter service and up to an accounts employee. Helped me find a BBVA account from years ago that was hard to find because it had been years since I accessed this account with zero funds in it. Trying to find it after their 2023 merger. They spent an hour or better checking all their systems. Finally they found it. Courteous, Professional and kind. Great crew. Highly recommend.”
“I just have a give credit to this wonderful bank. Every time I step in, it’s always a warm welcome no matter what. I was upset with a discrepancy with my car loan, and immediately it was handled and clarified to me. I obviously misunderstood, but I was treated with so much love. Andre one of the managers is absolutely phenomenal. He brought my grandmother and into his office , explained the situation and clarified it with me with such grace. My grandmother was so impressed, she ended up opening an account as well. I just want to thank you Navy Federal for everything your company has done for me from the start when I joined in 2018.”
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“Gordon Rojo was great explaining my options and sharing how involved Suncoast is in the community.
He was professional and the interest rates which were so much better than other banks.
I’m very happy I found this bankgem of Tampa Bay”