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May 2024 by Eddy B
This bank is racist. Would not cash my check, would not give me a reason why, tried to gang up on me and push me out the door. Acted like I was doing something wrong for asking what policy was violated or what was the cause of not being verified. Was told to have my banking institution verify it. How is my bank able to verify YOUR check better than you. I offered the customers phone number, the writer of the check, they claimed they can't call and verify. Was pretty much pushed out the door, check not cashed, all written on and marked up, treated like I was there to rob the joint. Will be filing a complaint with the CFPB and any other government agency I need to.
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September 2023 by Conchetta Johnson
I think they are awesome there's never a line at the drive thru.
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July 2023 by Mariah Pate
I am always very happy with the service that I receive at this branch. The management is great there. Jay helped me today and he is efficient and kind and made me feel confident in my transaction. They are always willing to work with you and stay late if needed. Highly recommend and will drive out of the way to come to this branch.
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June 2023 by Ashley Miller
This location is happy to help with anything you need, unlike the location on Clark Rd in Sarasota. It was worth the 30 minute drive to have staff that actually cares about their customers. Special thank you to Maya for making my process easy.
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June 2023 by Ebee727
The whole staff is wonderful
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May 2023 by Gwendolyn C.
As I approached the bank today I noticed one of the employees walking an elderly couple all the way to their car. I made sure to ask her name as that was very courteous of her! Everyone was super friendly and informative and went above and beyond for my needs. But thank you Lena for helping that elderly couple! Great job!!
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September 2022 by John Daynard
Absolutely ridiculous, wanted to cash one check on a Friday, mid day, one teller for the whole bank and drive thru.Time to find another Bank!!
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April 2022 by Robert Walker
Hard to believe that this branch is still open. Two years ago I stopped in to change some cash and was refused. I mentioned that I was a Merrill client and they asked for account no., which I gave them but which they could not verify. I left without satisfaction. Today I called Merrill and asked what it's policy was. They were as astonished as I about what had happened and suggested it was just temporary. We agreed I would call the branch first and get it sorted. It seems the branch does not answer its phone. I've tried for 30 minutes. So I guess I'll just have to open an account at another competitive bank that actually offers banking services to its customers. So sad!
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April 2022 by Marcus E
I have been here several times for notary and teller services and got efficient service with smiles all around each time. Not only just from the ones helping me but also from everyone I met there. Such a nice place to do banking with.
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February 2022 by Wendy R.
There is a reason why this mega bank can't get a good review on Yelp. You can't get an appointment to meet with a local banker. This bank only serves elite investors and businesses with 2M in annual sales. I remember the early days and know that Founder Hugh MCCall must be rolling over in his grave. McCAll cared about the little guy, Main Street and even the artisans of his local Charlotte community. Don't out your money here.. you will just be giving more power to the corruption on Wall Street. Find a small local bank with people who care.. they deserve your business.
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February 2022 by Jeffrey Thomas
So sorry for the delay, on writing this letter. I've been out of town. I am writing to you to express my appreciation for the excellent customer service that Megan Martinez gave me during my visit to the South branch BOFA back in December. I’m a very long time Merrill Lynch client. I was applying for the new Diamond Honors visa card upgrade.Megan patiently took her time and explain all the benefits with getting the Diamond Honors visa card. She even made calls on my behalf to make sure everything was done correctly. I was impressed with her caring attitude and making sure all my question were answer. She even follow up with a phone call the next day, making sure I received my new visa card. Which was over night the next day. That’s excellent customer service.I am incredibly pleased with the quality of customer service provided to me. I know that Merrill Lynch is staffed with many outstanding professional men and women who put in 110 percent into their job every day and many times receive no thanks in return. I want to let you know Sir, how much I appreciate your people and the way they help their customers, It’s individuals like Megan positive image to your customers. Without a doubt, I am an extremely satisfied customer and will continue going back to BOFA.
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August 2021 by Tony Santiago
Terrible service! Do not go to this Location! I needed to have a document printed and notarized. I am a Preferred Platinum account holder. This service is supposed to be free for me. The lady would not notarized my document, she crossed through sections on it, then handed it back to me with a different piece of paper notarized. Complete waste of time and now I need to reprint the document and get it notarized somewhere else.
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August 2021 by Savannah Mendenhall
Me and my husband have been waiting for three days for them to let us withdraw money and they keep telling us we need an appointment to talk to someone but whenever we do they tell us they will call in an hour or two and then they never do. Now we have been trying to close his account and we can't even do that without waiting over 6 hours for someone to call us back.
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July 2021 by Push the Button
This location is often understaffed. I can't blame the workers, as it is likely corporate who is providing the lack of payroll hours to this very buys location. The workers are kind and really do try to take care of everyone in a timely manner and with a smile.
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June 2021 by Princess Marra
there drive through spaces are so small they need more space
but otherwise there service is excellent
