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October 2024 by William R
They won't return item from a different store even with a receipt. They did give me a store credit after chatting with the manager. I don't think this is a good idea in 2024. This policy or lack of policy will deter me from doing business with Ace. Nowhere on the policy......a page long taped to the register did it state this. Also nowhere on their website does it state this policy. I recommend you change this simple policy or you will be closing your doors just like all of Amazons competition has.
Response to owner: Totally understand management has the discretion. I also think bad management is a reason businesses go out of business. But typically it's poor leadership from the top.
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October 2024 by Maura Savidge
Don't waste your time with this ACE! After almost 40 years of supporting this specific store, my husband went in for a particular item. The lady there told him that item was on order, go order it online. We tried, but their website won't allow it. We call to order directly through them and pay in advance, and are given major attitude by a woman who puts us on hold for an extended period of time and then hangs up on us. A professional business would not have done any of those things, nor have employees with such a lack of professionalism or ability at their own job. There are much better ACE Hardwares ( and their competitors) in this area. This one only seems to hire people skilled in running off paying customers. Three separate times with one item, even! Pathetic at best. That's why you keep losing lifelong customers.
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October 2024 by Jaclyn Castro
Always great service very friendly usually has what I need to do a project .
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October 2024 by Maggy Mcmullen
Extremely bad customer service. Unable to return unised Flex Seal.
Which is not ONLY a hurricane item. We bought just in case there was a leak. This item can be used throughout the year. We have NO leaks. We tried to return and was denied. Cashier told me " you.can donate it". How does she know I don't need the money. You lost this customer. During a time of need. Ace is not there for us.
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October 2024 by Scott Mcgreane
Had what I needed...most times lol, well sometimes!!
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October 2024 by Patty Gamble
Helpful and knowledgeable staff. Someone is easy to find and willing to assist.
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October 2024 by Kemesha Gabbidon
Staff was incredibly helpful, assisting me to find a somewhat obscure product.
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October 2024 by Tiffany Cantrell
I try to support local businesses whenever I can, and this hardware store is the closest one in my neighborhood. I stopped by to see if they had any grills, and ended up purchasing one. When I got home, I realized I had mistakenly bought an electric grill instead of a gas one.
The very next day, less than 24 hours later, I returned to the store to exchange the grill. To my surprise, they refused to take it back, citing their policy that it was a “hurricane item” and therefore non-returnable. I was puzzled—how can an electric grill be considered a hurricane item when it requires electricity to function?
The hurricane hasn’t even hit yet, and it’s still over 24 hours away. I’m really disappointed that a local business would handle a situation like this simply because they can. If I were you, I’d think twice before shopping at this hardware store again.
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October 2024 by Andrew Jagger
It's as good as I expect from Ace hardware. Good range of products and prices only a little more than big box stores. It's worth every penny to support a local business owners.
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October 2024 by richard clayton
Love getting canning supplies and bbq supplies
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October 2024 by Erica Moulton
I'm sure your staff is experiencing their own issues from this storm, but having those knowledgeable and friendly faces today was a Ray of sunshine in this process
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September 2024 by Noel Rizzuto
Knowledgeable staff. They'll help you get what you need. Cool plants but they're mostly overpriced. Paint folks really know their stuff. I hope this joint is always in the neighborhood.
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September 2024 by William Glen Bateman Jr
in store or online purchase for pick-up staff are expedient and helpful
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September 2024 by Teofilo Maldonado
In a pinch, Ace is great. I can usually find someone to help me get what I'm looking for, unlike the big guys (Lowes and Home Depot)..but their prices are a little high. I do like that they have a rewards program and I quite frequently use the coupons they send me
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September 2024 by Timothy Stanton
Well stocked. Knowledgeable, helpful staff. I drive an extra couple miles to go to this hardware store.
