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March 2024 by david Gonnella
Not open on Sunday for a drop off at PIE... ³
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February 2024 by Chalinda Weerasinghe
Great experience and friendly staff!
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February 2024 by John Dinsmore
It was a good experience renting the car there. The agent was polite and efficient.
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February 2024 by Andres Lezcano
I recently rented a car from this location. Upon arrival I was told that they didn't have the vehicle I reserved, but that they would call me if one became available. By the way, I had got there via Uber. Meanwhile, they had a luxury vehicle on the lot, but they told me that they could only give it to me for an additional $15 a day. 15 Dollars per day may not be much, but I was not willing to accept such an imposition, simply out of principle. They should honor their commitments even if that entails providing an upgrade for no additional charge. Fortunately, while this was going on, a customer happened to drop off a car, similar to the one I booked. The car smelled like cigarettes and had over 83,000 miles on it. Finally, a few weeks after returning the rental vehicle, I get a bill for tolls, which I was expecting. However, to my surprise, their $20 tolls fee was accompanied by a $39.96 "convenience fee" - A total rip off! In sum, if you are looking for decent vehicles and service, make sure you go elsewhere. They may lure you in with low online rates, but believe me, you will end up paying for it.
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October 2023 by Alex
Created a reservation well in advance. There were no available cars when I arrived and no clue on when they would have my reservation available. The customer service over the phone provided no help either as their entire local system was experiencing a car shortage they did not tell the customers. You arrive late, they charge you. They arrive late and tell you it is what it is. Does not seem like good business
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October 2023 by Joe Sherman
I showed up before 5pm to return the car that I rented.No one was there- they were closed.Tried to call but could never get anyone to answer the phone. Endless loops of rambling and could never speak to anyone.Now tomorrow it is considered late and I will have to pay for another day of rental unless I can get someone (hopefully a live human being) to talk to me.UPDATE: I received a call from the manager his name is Jeff. He was very very rude and confrontational. I told him that I returned the car before 5:00 p.m. and he was not there. He insisted that he was there. I took pictures to document when I arrived. He charged me a late fee anyway. He was very unprofessional. A poor example of customer service. And not a good representative of Hertz.
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June 2023 by Eileen Kimble
Ok but had very little inventory with gave us minimal choice
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February 2023 by Wavy Tune
No one answered the phone to confirm availability or to answer a few questions. If your not in town how should we reach to pay for services?
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January 2023 by Marianne Pheeb
Avoid this HERTZ location at all costs!!! Save yourself the stress. As others have mentioned in the reviews, the customer service is poor & awful communication. I have had pleasant experiences at other Hertz locations & been using other Hertz locations for almost 10 years now. This gulf blvd location is awful! They do not even have a key drop off box. I tried calling their front desk about 6 times in 2 days during open hours and they never picked up the phone to help me. PLUS , the woman with dark short hair misinformed me , and should NOT be selling car insurance. Please take my advice and do not go there or waste your money on this Hertz location.
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January 2023 by Katrina L Berishaj
0 stars. NOTE THAT THIS LOCATION IS CLOSED FROM 12 TO 1 DAILY. AND IS VERY RARELY OPEN UNTIL 5. IT'S A TOTAL CRAPSHOOT WHETHER IT'S ACTUALLY OPEN.Have rented from this location countless times in the past. Tried to call to ensure that they are open on MLK. You simply cannot get anyone from the location to talk to you. There are no options to talk with a human being. I showed up at 1205. There was a person there, but the door was locked. I knocked. His/her response was.... 1 oclock. Yes, that's right. S/He clocked out for lunch and wouldn't talk to anyone. I understand that, truly. Power to the working class!However, their operator does not specify this daily closure. So, you're SOL if you're short on time and get there between 12 and 1.Hertz is trash org, for sure. I had to pay an uber to get home for a 1 oclock call.The employee was helpful and very nice, so 5 stars for them.
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June 2022 by josh n
Genuinely one of the worst customer service experiences I’ve ever had in my life. We booked online and paid in advance to pick up our car at noon, note on door said “lunch break from 12-1pm”. We didn’t receive any heads up that no one would be there until 1pm and had to wait for an hour in the hot sun to get our car. Completely unacceptable, I would highly recommend avoiding this location. Very rude customer service and the woman at the front desk had a terrible attitude. Never again.
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May 2022 by Jeania
Convenient location. My husband made a reservation for a car and went to pick it up. He only had his debit card and they would only accept a major credit card, which he had left at home. So he asked them to cancel the reservation and he would have me come down with my credit card to make a new reservation. This was just minutes after the time of his reservation and because they canceled it just two minutes after the time he was supposed to have picked up they charged him for a full day with no refund. But the price for the week was pretty good, except for that fee. I will probably look into another rental car company next year as I do not trust them any longer.
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April 2022 by John Kane
Reserved a car to pick up had confirmation all good got there at 1 pm like I was supposed to and was told they are out of vehicles maybe around 3 someone else will cancel. Girl behind the counter very unprofessional and no help at all. Guess we will stick with ubers. I'd give them no stars but that isn't an option.
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March 2022 by Rahal Wijewardene
Says they are open till 5; can’t get on the phone with them anytime after 12 and then when you finally get through it says their closed at 3. Completely nonsensical
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December 2021 by Evan Bennett
Hello all I am the employee that works at this location. The hours google has posted is WRONG. I have tried countless times to change the hours on google and they won’t accept my changes. The hours of operation are 8-12 1-5, Monday-Friday. 9-12 Saturday (excluding holiday hours). We apologize if there is any confusion caused by this.
