Verizon at 520 Durbin Pavilion Dr offers an exceptional in-person experience for customers looking to upgrade their devices or switch from other carriers. Customers have praised the helpful staff, including Ariel, Luis Rodriguez, Abass, Xavier, and Brandon Sotolongo, who are known for their knowledge and kindness. They assist with trading in old devices, upgrading to new phones like Apple iPhones, Samsung Galaxies, and Motorola edge+, as well as handling service changes and promotional deals. The store provides great savings, with some customers reporting reductions of about $100 a month on their bills. Whether shopping for phones, tablets, or accessories, visitors can expect a smooth and supportive experience at this location. Appointments can be made by calling the store, or customers can simply stop by for assistance.
Ariel came and helped me immediately. There was a small wait and she didn't waste time helping me as soon as she came in. I was a little confused on an original quote I received great information from Ariel along with a great deal to get my family new watches and new phones. Merry Christmas to us.
December 2025
I can not stress enough how much help Ariel was. She is the reason switching from Att was easy. I got brand new phones for myself and my sons and she made sure I knew about the deal with the Apple Watch for myself. She definitely deserves the five stars.
December 2025
I came in and Ariel assisted me immediately. I had trouble turning off find my iPhone for the trade in and she was so willing to help me get it figured out. She is so kind. I can’t wait to work with her again.
