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November 2023 by Owen
Tyler is great to work with! He does a great job managing expectations and helping solve problems. All the other employees have been great too, but wanted to give him a shout.
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November 2023 by Laura Raines
Returning things at UPS was awful today & I didn’t realize that was even possible to have a bad time at a UPS store. David was anything but helpful & nice. Actually rolled his eyes at another employee about my Amazon return purchases. Terrible customer service.
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September 2023 by Lea Christensen
I came in with two letters that I had marked as "No longer lives at this address" and two other regular letters to be mailed to Sweden. The store assistant asked me about the letters marked as "No longer lives at this address" and I explained they needed to be sent back to the sender. Then she had taken the liberty to write the same thing on my two letters to Sweden, "No longer lives at this address", so they were never shipped. One of them I got back and the other one is gone, and that one contained a birthday gift. Why she would write that on a letter to Sweden I have no idea.Now I called UPS in order to talk to the store manager and I got through to a woman that I could barely understand what she was saying, very heavy accent. She asked me a bunch of questions and told me to wait several times and put me on hold and after all this she said I had to go to the UPS store in order to talk to the manager. No apology for letting me wait for so long without getting the help I asked for, she just sounded surprised I got annoyed that she couldn't connect me to the store.Really lousy customer experience all of this.
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September 2023 by Deborah Raymond
New to area and not too tech savvy however one of your amazing and great employees- Tyler truly went above and beyond in every way including his greeting patience and knowledge while sending out all of our packages. He really went above and beyond and deserves extra kudos keep up the good work Tyler and ups ty
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September 2023 by Christina Chamberlain
This is the absolute best UPS location! The amazing staff is always so kind and helpful! Over the years Tyler specifically has helped me with so many things- from returns to printing items for my wedding. He is always so friendly and personable- he is an asset to UPS and UPS is very lucky to have him!
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September 2023 by Tony Crouch
I’ve used this store for years and could not be more satisfied with the level of service and support the staff and owners of this store offers! As a business owner who regularly ships out hundreds of packages a month, it would be so much more difficult to service my customers properly without the servicies this store offers. Susan, Sarah, Tyler, and all the staff are incredible to work with and almost like family now!
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September 2023 by Joseph Davis
The convenient location is where the positive review stops. I strongly suggest using store 5123 on Old St Augustine Rd. The employees at this location are extremely unprofessional. At least the two working the late afternoon of 8/30 were anyways. They seem to think it was funny watching a customer struggle with a large heavy box.
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August 2023 by James Carpenter
The sales rep Leydi was awesome very courteous professional. She took time and explained all my options. She is definitely manager material. She assisted in making the overall experience more pleasant
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July 2023 by Daphne Morgan
My experiences has been consistently exceptional. I always have multiple requests when visiting the store and the service is always completed timely and more importantly Accurately! The associates are always knowledgeable,professional and provides great customer service. specially associates that deserve recognition is Kiki,Tyler and Alex are superStars!!!
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June 2023 by C C
Tyler is AWESOME. Helpful, courteous, knowledgeable, friendly, happy, professional. He needs to be CEO. This man should be teaching how to be five star, because he has it down pat. I really dont enjoy having to mail things, but coming to this location makes it worth it. I will drive from anywhere to have this type of excellent customer service. What a awesome person Tyler is!
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June 2023 by Kendall Thompson
I continue to have great experiences at this store. Most recently, the manager, Sarah, was able to help me sort out a package I’m sending to family overseas. Cannot thank her enough for helping to ease that process!
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May 2023 by Michelle McClary
I am very disappointed in my experience with this store. I mailed invitations for a party through this store. I opted for USPS general mailing because why would I think I need to track an invitation. I paid more than what a normal stamp costs but I was fine with that. After seven days passed, my guests STILL do not have their invitations and these guests are local to where it was mailed. UPS store tells me that because there is no tracking it is out of their hands. I would never recommend this store for the poor customer service. If it takes longer than the official Post Office for letters, then they need to make customers aware of that instead of being deceptive.
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May 2023 by Shanthi D
I want to amend this review because I went back in today and Sarah and Kiki helped me immensely. They also remembered me from my previous experience and were apologetic and understanding. We all have bad days and that was a bad one for me. To be fair, I HAVE used this ups a hundred times and have always been met with wonderful service. I have never interacted with the owner prior but I stand by my statement that he could have found a way to help a clearly stressful situation better somehow.
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May 2023 by Anis Serjani
My family and I always have the most wonderful experience when we come to drop packages at this location. Kiki and Tyler are always amazing and always have a smile on their faces. My kids love to come along and always have blast talking to Kiki and Tyler. Other staff are great too.. Thank you to all the staff for being awesome!! ❤️
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March 2023 by Scott Mariani
By far the best UPS I have been to, and I have been to many over the years. With my job I come here everyday and the staff goes above and beyond to every client I watch them deal with including myself. Kiki, Tyler, Alex are the reason I come to this location over the rest. Keep up the great work!
