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July 2024 by Edmund Peckiconis
Got tires here for a decent price after they tried to change my confirmed appointment. Included was fix a flat for free. Got a nail in tire and drove into store to fix. Told it would be 3 DAYS to fix! This store caters to fleet cars for businesses. It’s impossible to get an appointment as businesses grab all the appointments every day. If your lucky one of them won’t show up and you’ll get lucky and they will take you. Otherwise you’re out of luck. Be better off not offering fix a flat service because nobody can wait 3 days for a 30 minute service to fix a flat and no incentive for them as no money in it for them. Ended up going to Tire Outlet down the road. They fixed it in 15 minutes for free and just asked I tell a friend. That’s smart business sense. I did and will return for new tires.
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July 2024 by David Wyer
I’m not usually one to complain and I’ve used Good Years service station in 5 states without and issue. This location however has a severe issues! My wife brought her car in for a simple tire rotation and oil change, easy enough. Her car has a splash guard under the engine the tech apparently ripped all the screws out instead of unscrewing them. Unknown to my wife she left the shop. Less the. 10 minutes later its dragging on the ground. We go back get the sorry sorry we’ll fix it. They apparently zip tied it to “fix it”. It fell off again and ripped everything out from under the car $450 to replace it. Now the story from the manager is we brought it in dragging on the ground. I’ve called into corporate number to file a report. I’ll update if that goes anywhere. It sad because I used to trust Good Year so much so I’d recommend them to folks, we’ll see if that needs to stop.
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June 2024 by Michele Bauer
We have had our family fleet serviced at Goodyear in St Johns off 210 for years. Nick always provides EXCEPTIONAL SERVICE along with Greg and Barb. They always save the day and get us back on the road! It's so important to have trust when it comes to repairs and they've earned it. They know us by name, having so many older cars in our fleet, so it's nice how personable they are! We wouldn't go anywhere else.
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June 2024 by Jackdks
Went into this Goodyear location to get my leaky tire fixed. It was installed by a different Goodyear, and in the process of trying to get it fixed I learned that that discounting the other location gave me was removing my road hazard warranty on my brand news tires to save me $150. I had $2700 of work done including deferred maintenance and asked if there was any wiggle. They removed the warranty and did not tell me that was one of their discounts.
I found out about this getting my tire fixed and had quite the gut wrenching feeling because I would prefer my tires to be under warranty.
Anyways, Barb, the assistant service manager saved the day. She cooled me down and had a level head despite me obviously expressing how upset the situation made me. She rectified things and I was able to purchase the warranty after the fact.
Needless to say I’m never going back to the other place, and will only stop by here for my future tire needs.
Thanks guys!
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June 2024 by Tasha Shepard (TashB)
Never rakes you across the coals with price and service. I am very pleased with how they run the shop! Reminds me of the shop I used to work for before they sold out. Thank you to everyone, its refreshing to have an honest place to go to so close to home.
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June 2024 by Paige Balkonis
Came in today with 3 small children and a dead battery. Everyone was super helpful, friendly, efficient, and very knowledgeable. They got me in and out really quickly and made this whole process easy! James was great!!
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June 2024 by Amber
Very friendly staff, helped answer all of my questions and got my car in and out quickly!
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June 2024 by Jack Stowers
What can I say, Great Service all around. Came in to get service on my Camry. The front desk was very knowledgeable about what I needed. Was not trying to upsell me or push me to buy unnecessary products. Everything was very professional.
They made it quick and easy process for me. I will definitely be coming back for future service when needed. I would recommend this place to anyone looking to find a dependable and trustworthy car service provider.
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June 2024 by Samantha grogan
Id give a zero if I could; avoid this place at all cost. Personally, I have warranty on my new tires and iv had them aligned 3 times and I got so mad with the lack of techs and lack of help at this place I went somewhere else one only to discover all the things id been paying for that wasn't done.
Now I have a set of Goodyear tires that are worthless but under warranty because I refuse to go back to this place...
Goodyear only gives raises to their management, and so there is a high turnover rate with their techs... because they aren't invested in. No one is their quality inspecting work so my brakes and Rotors were completely gone....
tires on a truck are expensive....
go somewhere else, don't waste time and money on this
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June 2024 by Jonathan Leonard
DO NOT GO HERE! THEY TRY TO SCAM YOU. I used THEIR website to plug in my car and used one of THEIR options they gave me. Didn’t even choose the lowest one. I chose the option that seemed to fit my car’s needs. It was supposed to be $57. When I get there they start with “oh, your car takes extra oil and that’s an extra charge.” You’d think that would be in the price quotes online for my exact car type? “Also, your car takes a special oil cartridge that actually goes into the engine block.” No kidding?! Oil filters go into the engine block now??? No way! They were going to DOUBLE the price. When I asked why all these charges when it was THEIR website that I plugged my specific car into he just shrugged his shoulders. I asked him to honor his price they sent me and he said they couldn’t and that they would lose money. As I walked away he conceded he could throw in the oil filter to save the sale but it was too late. This is the 3rd time this place has tried to steal money from me. The last time I challenged them the guy gave up and said he wasn’t going to argue over $20 and would honor the price they quoted me. Like he was doing me a favor.
Oh, and they said it would take ALL DAY! Not in the hour I selected online. He said they were booked all day and wouldn’t be able to get me in right away. Then what good is the website and the scheduler system?!
Go down the street to RPM Automotive. They quoted me just under what these guy wanted, a normal amount, AND they got me in and out in the hour I selected.
What a terribly ran operation. Total scam. Buyer beware.
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June 2024 by John Casella
Barb Fenner was great. Provided excellent service in a very professional manner. Great job.
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May 2024 by Richard Campbell
I go to these guys very often for my car needs. They are always very efficient and fast with their work. I've had some negative experiences as well but the managers always take care and work hard for their customers at the end of the day
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May 2024 by Joe Ferraracci
My wife had a screw in her tire. Came home from work and took the car right up there. Got there at 5:55, they close at 7. James got me in, took care of my flat repair, and got me out in about 45 minutes. I watched him interact with several customers. Very polite and courteous. The entire crew was friendly and personable.
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May 2024 by Andrew Sturm
Every experience with this location has been nothing short of full 5 star service. I have purchased 4 tires from this location in the past for mount/balance , had repairs, referred out of town friends and have never been let down. They have great management and employees like Alexi who make not only make it easy to fix issues but take the stress out of it. Words cannot express my gratitude for Alexi and the rest of the employees who I have had the pleasure of dealing with over the years.
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May 2024 by Larry Brock
We were driving back from Port Canaveral to North Carolina and had a Brake Caliper Issue. We came in and were quickly assisted by a great front desk staff. They diagnosed our problem and had it fixed within a couple of hours. We made it back home to North Carolina Safely. Thanks for everything!!!
