-
March 2023 by Daniel Ortiz Jr.
Everyone at the credit union is awesome and they treat you like family.
-
March 2023 by elizabeth whitfield
The Ruskin location is great! They are very helpful and friendly.
-
September 2022 by Michael Torres
I love the people here, they are so nice and friendly. They go above and beyond and take care of us!
-
June 2022 by LauraY
Amanda and JenniferWhen I have to go to the credit union, the two ladies are always friendly and so helpful.I know some of my transactions can drive me crazy but the ladies are on it . Amanda knows what I need before I do. Jennifer, if I have a problem Jennifer will be there to help me fix if.When I walk in they Greet me with a warm and friendly hello how are you doing. When I leave it is bye have a good day or weekend.I give themFIVE STARSThank you ladies for all you help.
-
March 2022 by Ed Glowacki
Staff is very friendly, they are very thorough. Sometimes I stop by just to say hello even if I don’t have any banking to do. Since day one, they have made me feel like family.
-
March 2022 by Robert Gower
The Ruskin branch is the only branch I've ever dealt with and if the rest of your branches are as friendly and knowledgeable as Jen and Amanda are you should have no trouble with memberships. They should be the poster child for Trax.
-
March 2022 by Joyce Clemons
These girls are always going above and beyond for me. They know me by name and are like family! I love these ladies!
-
February 2020 by Jessica Nuckolls
Jennifer was so helpful and efficient! I had my account opened quickly. She answered all my questions and was extremely professional! Thank you!
-
August 2019 by Claudia Blake
Its awkward when you come in and don't really know where to stand to be next, I had people standing "right" behind me when doing my transaction because there were 4 people in line and I had no privacy. I would recommend a sign in sheet then people can go get a coffee, sit and relax or look at your current rate specials, what better way to promote specials.
-
June 2019 by Lisa Hast
The folks in this branch are remarkable to say the least. Hubs and I do business as well as our 3 adult kids. They know us, look out for us and are always super nice and helpful. I feel like family going into the branch. Its the old small town bank feel I have been looking for. Not only do the have our bank accounts they have financed all of our vehicles and toys.
-
August 2018 by Chris Orr
Pretty good little bank. They're friendly and I've had no major issues with them. They can be a bit on the slow side sometimes which has irked me on more than one occasion, but I have found this is common among banks so what can you do - accept it. Speed aside, they're not bad. As a teacher, sometimes over the summer there is a month where I don't have a direct deposit. I've always been able to speak with them (in advance) and they have been very good about removing the 4 dollar fee if it hits - I like this because it seems to show they care about us teachers. I could have opened an account at suncoast many times by now and I have elected to stay where I'm at, so, at least in my case they've kept me 'reasonably' happy.
-
January 2018 by Rose 777
Incorrectly charged $4 fee when i have direct deposit. I emailed them and received response apologizing for their "system" error. Told me they will refund. Now 6 months later still not refunded. I dislike this bank and all their fees and errors.
-
July 2017 by Oralia Gonzalez
My husband used this bank and it was awful, monthly service fees, debit card usage fees, and worst of all there was a situation that simply could not come to a civil solution in the bank charging us ridiculous fees and charging off our acct. We had to pay them off a final fee to prevent a charge off from hitting our credit. This company would routinely not return phone calls and the tellers at the Ruskin branch are rude and offer no real solutions to the smallest of problems that i had experienced. I hardly give out 1 star reviews for places ever just check my reviews to see this truth, but this bank and this location warrants no stars if that were an option.
-
July 2017 by Jazmin Lofton
My husband and I love it there
-
February 2017 by Tod Wilcox
Great people. Friendly. The way the people who run this branch is how banking should be. They take time to help with your banking needs and explain any questions you have. If you are tired of the typical attitude from your current financial institution then you need to give Railroad & Industrial a try.
