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October 2024 by Christina C
Rude staff. I checked in at the kiosk just to ask a question. My name showed up on the screen and was then removed, buy nobody came out to assist me. There was nobody in the waiting room nor hallways. Eventually another customer came in and I had to wait until they were called back, to then ask for help regarding my lab orders. The woman was not friendly and she was rude...just like many people have mentioned in their reviews. It is terrible that so many people have complained and nothing gets done! I would not recommend this lab to anyone!! I am going to reach out to corporate and I encourage others to do the same! On the website (under "Contact Us") you can submit a survey about this location, report an issue or concern, contact the corporate office, & contact customer service - I am doing all 4! ; Update - appears some positive changes have occurred. The staff was very friendly (especially Catherine - apologies if I spelled her name incorrectly). She took time to help people check-in that were having difficulty in the waiting room and she did it with patience and kindness. She seems to genuinely care about her patients and that is SO great to see!
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October 2024 by harold friss
I just left Quest at 125 S. St. Rd. 7 (10-1-2024) This is the second time I had to go there. They come out of their office eventually and yell "do you have an appointment"? Another lady was there also and she was upset by the treatment. I will not go to Quest again - how dare you let your employees treat us this way.
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September 2024 by Rachel Hoffmann
They've always been extremely slow and rude. Also, they don't take walk-ins on Saturday, even though the digital check in screen will let you check in. Go elsewhere...
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September 2024 by Jania Fred
Horrible horrible place I’m trying to check in but since it didn’t let me bypass the insurance part. Mind you I put my insurance info when I made the appt. So I waited for someone to come to the door as I’m talking this older Asian appearing older lady said I’m late which I wasn’t and shut the door in my face as I’m talking explaining the situation this was the rudest quest I have ever been too. And another worker was saying nope we are not seeing you. Maybe you should get workers who have more empathy and actually enjoy working with people. Absolutely disgusting behavior zero stars from me .
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August 2024 by Brittany G
Quick, efficient and kind. I would definitely come back.
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August 2024 by Alexandra Szuhany
Been here multiple times now, I always get brought back within a few minutes of my appointment time and the whole blood draw takes probably 10 minutes. I’ve definitely had painful experiences at other places but the times I’ve been here the draw itself is done very well and not painful at all and I’ve had a different phlebotomist every time. There’s nothing bad I can say about this place and I’m mostly writing a review to counteract all the negative ones from people who showed up without an appointment or whatever because it made me nervous to come here the first time with such negative reviews. No need to be nervous apparently.
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August 2024 by VENUS PEREZ
This has to be one of the worst place to get your labs done. no one there can give you good directions or instructions. I gave a urine sample and later that day I get a call from the young guy working there in one of the front rooms telling me to come back the next day because apparently, he didn't have enough urine to fill 9 tubes he stated. smh. he tells me to go back the next day to which I do and when I get there he tells me to wait in the waiting area as if I am a walk in. and expected me to wait hours. This is so damn ridiculous. I hope someone real soon will decide to open a francize of laboratories because Quest definitely can NOT keep up with the demand. Even the workers/tech complain about each other and the shortage of staff. I hate this place. 125 State Rd 7 Quest is the wrong place to go to. Do yourself a favor and find another location. workers/tech here are terrible.
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August 2024 by Matthew LaRoche
I have been here many times Beaufort has an appointment and a walk-in and have always been served this time however when I went in the very rude lady came out told me walk-ins are unacceptable and that I would not be seen until the appointed walk-in time without any possibility of going in early despite the fact that they were not very busy at the time never before have I been engaged by someone who was so rude in the medical industry
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July 2024 by Galina Kislukhin
Not so much as a "hello"! I haven't felt less like a human in a long time. At this place you are treated as a number on their schedule. The phlebotomists don't even bother to greet you or say much more than the necessary questions to verify your identity. What a terrible place to visit even for 10 minutes. Makes you feel like the world is really changing for the worse. I saw several people with later appointments get turned away even though phlebotomists were sitting around. Terrible place to visit. Probably a terrible place to work as well.
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July 2024 by maura Hodis
Great experience, because I took the time to make an online appointment. These type of labs are very busy, best to make an appointment.
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July 2024 by Daniela B
INCREDIBLE!
Went there to make a test with an appointment and they didn't have the test equipment for this specific test!
Rude response back how would they know that they didn't have it!
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June 2024 by Jon
I sat there for 40 minutes after my appointment was supposed to be and they were still servicing patients with appointments an hour before mine. The staff also rudely came out to yell at us that we have to be patient with seemingly no provocation. I ended up walking out because I have to work. Go somewhere, anywhere else.
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June 2024 by Dilly Doo
I always make an appointment and I ALWAYS have to wait. They take walk-ins before appointment people, so unfair.
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June 2024 by Sandra Cyril
I came in this morning as a walk in. I signed in at the kiosk and sat down. I saw my name on the standby list and knew it could be 40-60 mins wait. About 10 mins later an employee came out and said they would not be taking any walk ins, and I noticed that all the names on standby list were removed…. When I asked they instructed me that they don’t take any walk ins on Saturday, this should be advertised online and furthermore the computer kiosk should allow us to be placed on a standby list. I know appointments should have been made in advance, however many Quest centers allow for walk-ins and should be honored.
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June 2024 by C Spurkey
There is a particular women who works here who hates dealing with customers, helping out, or really doing anything. She is always there right when they open at 7am. She looks miserable and is very rude. My daughter's health condition seems to also be funny to her, as I overheard her talking about it with another coworker. If I treated people like that at my job I would be fired immediately. I am reporting her to the BBB as well as corporate for a second time. She needs to be reprimanded.
