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March 2024 by Siyla Vee
Excellent customer service. Employees are knowledgeable and helpful.
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February 2024 by JB
Low quality service, Low quality parts, low quality business. Not sure what they got goin on but it’s grits. Never felt more played in my life then I did walking out that store. It’s shameful and outright blasphemy to be honest. Lastly, dude behind the desk was looking and talking to me crazy. HR gotta deal with him pronto.
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February 2024 by Kylis Millz
My daughter broke our family iPad when we needed it most. I brought it here and the service was amazing. Not only was the repair quick and easy but the employees were very informative on the process. Every time I go here, I'm met with kindness and never feel like it unreasonable in price. I highly recommend this shop for repairs and batteries.
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February 2024 by Undiscipl1n3d
When i came in to get my phone fixed the second i got up to the counter the fat guy was really rude to me and was using very vulgar language
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February 2024 by Keith Edmondson
I came in to get my battery fixed and they made my phone worse when i came back the larger man was very rude and harassed me. i will not be returning here
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February 2024 by Jovan Wells
I had the unfortunate experience of getting my iPhone screen fixed at this store, and it was an absolute nightmare. Not only did they overcharge me for a simple screen replacement, but they also used low-quality parts that malfunctioned within days. To top it off, they claimed to offer a warranty, but when I went back with the issue, they conveniently disappeared, leaving me with a broken screen and an empty wallet. Avoid this place like the plague!
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February 2024 by Megan Urbina
Beware! They didn’t fully repair the screen and when I called to report the issue they said “ well good luck proving it was us” um sir we have the receipt? they locked the store early so we couldn’t go in to speak with a manager then they actually threatened us with comments that were violent and included profanity. We are dealing with scammers. Beware do not go here. It’s a shame that people are being taken advantage of.
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February 2024 by Zach Jenkins
Got scammed out of $150 and they broke my phone screen. Went to get phone repaired and it broke 5 minutes after I left shop and they refused to give me a refund and closed the shop down early to avoid me coming in to show the receipt and broken screen. Went back a week later and the employees threatened me and said “what you gonna do about it.” Never go here these people are crooks and do not know what they are doing , very disrespectful , unprofessional and idiots. Worst experience I ever had in my life with any phone repairs they refuse to repair or refund a screen they broke. I had my receipt and the screen they broke and all they do is say “you can’t prove this” or “what you gonna do about it “ when I have a receipt in their face. These people are scammers and crooks who refuse to give money back when they broke my screen. NEVER GO HERE EVER
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February 2024 by Presha Esthetics
Bad customer service. They did not fix a repair that deserved a refund.
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February 2024 by Secured Secured
I went to this location to have a screen repair on my iPhone 12 Pro Max. While I knew the screen was broken I also thought I needed a charge port due to my phone not charging all the time. The gentlemen informed me I didn’t need a charge port and all that I needed was a charge port cleaning and nothing else. I highly recommend this batteries plus for all your phone repairs. They help explain exactly what’s going on with your device and do honest work. 5 out of 5 customer service
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December 2023 by Alyza Sanchez
7 years ago there is a review I left. An old relic of the past because there has been new owners & new young unexperienced men telling you your battery is going to swell if you “wait it out” on the service.. Seriously I’ve heard this spiel every time I have been in and out of this store recently.I’ve had the displeasure of working with Juan, a young man who did not check the part number before advising me to order an outsourced battery online. After ordering and dropping off my phone and battery, My phone was held at the store for over a week during which I was informed my phone’s screen had broken due to Juan’s original error of not fact checking the phone parts mentioned. I then had to wait for the store to order the screen, and again, he orders the wrong screen under the same assumption… lazy and unacceptable. From there, I buy a second outsourced battery as they offered to perform the service free of charge. Okay, at that point they were trying. Meanwhile I accepted my phone back with my old battery (the one that “might swell”) and glitchy replaced screen… ANYWAY when I called in later I was told the manager will not call me directly. Instead I had an immature young man, Juan, that couldn’t handle the social pressure of putting me into contact with the manager, who could have de-escalated and fixed the issue (like installing the correct battery), they refused to service the phone, and Juan yelled degrading profanity at me like a toddler before hanging up the phone.I now have two batteries and a broken phone.I wouldn't recommend this location to anyone who values their time. What a disgraceful and improper way to conduct business.
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December 2023 by Vanessa Sanchez
Below is a review left by Alyza about her unpleasant experience with the store recently. I am a witness to the conversation held with Juan over the phone and am truly disgusted by how quick he became aggressive and unhelpful, to say the least. It is NEVER okay for an employee, a male in fact, to scream and curse at a female customer. I’m a local and have frequented this store over the years, they lost my business today. To the local parents; please consider another phone repair shop to send your young adult children to because Batteries Plus condones disrespecting female patrons, and they have employees that don’t know how to do their job. Alyza went for repair and left with one incorrect battery the store advised to order, money wasted, they broke the screen installing an incorrect part & now refused to service Alyza’s new correct battery that she purchased with a verbal agreement from Juan and in front of several employees in Batteries Plus, that the store will install the correct battery once we drop it off. I would like the owner to contact us, because the emplyees in store & who answer the phone act like they can not facilitate a call to the owner to resolve the situation. We’ve also complained on Yelp and the BBB because the experience was disrespectful, dismissive, a waste of time, and inappropriate.
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December 2023 by Danny Rokicki
Better pricing on battery than the shop I had my truck at. AND, Batteries Plus was able to offer free install on my truck. Great Customer Service, but I do not remember his name. I'll be back
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December 2023 by Stuart McCutcheon
Great service and and inventory there for immediate pickup. Staff is knowledgeable and friendly.
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October 2023 by Tammy Dugal
Your staff always help me get the batteries I need. My backup battery was dead and this store had the batteries and put them in for me and I was back to my office. This is my Batteries Plus Store!
