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December 2023 by Christopher Martinez
The team at Total Home Roofing were fantastic. We got our new roof installed right after Thanksgiving and it looks great. Whenever I had a question Rebecca in the collections department assisted me with no complaints. Rebecca was awesome! Thank you Total Home Roofing!! If you need a new roof get with this company. They are great!! We highly recommend them!
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December 2023 by Susan Wheat
Wow!Thank you THR! Excellent service from start to finish! Very consciences and professional from first consult to final cleanup.Eric Payne, Certified Roofing Consultant is very knowledgeable in all aspects of roof construction and materials. Always fun and informative.The finance team managed our somewhat unconventional payment plan with ease.Fantastic crew! I cannot praise them enough! Their teamwork, efficiency and athleticism is beyond measure.I highly recommend Total Home Roofing! 5+ stars! ⭐⭐⭐⭐⭐
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November 2023 by Michael Roberts
Total Home Roofing’s pricing was in line with other quoted companies. There were no surprises and they were on time and finished the job as they said they would.Easy to do business, answered all my questions and provided my wife and I with payment options that met our needs. All in all what you expect from a professional business. Good job T.H.R.
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November 2023 by Guy K.
Good service right up until there was a need for warranty service. Must work through their Warranty Dept who rarely answer the phone making contact and follow up intentionally impossible. In my case, I have an active roof leak and set up appointments only to have them blow them off. A warranty is only as good as the seller services it, and in the case of Total Home roofing, they are terrible. Do your research and spend your money elsewhere.
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November 2023 by Russ Wheatley D.O.
This was a solid, tight Owens Corning Duration Shingle purchase and application by Total Home Roofing. This team was excellent, but we had to wait for it (2 months)bc they are so busy. Shingles are one of the few products that not only have to function as a wind-resistant, waterproof shield but have to look good as well. These shingles look amazing installed, in no small part because of Marco’s very HARD-working team. Special shout outs to Travis, the exceptionally personable estimator, who smoothly assuaged our concerns, and to Eduardo, the project manager, on-site daily who bent over backwards to make sure our questions and concerns were addressed. Above all, he is kind, and kindness is in extremely short supply these days. Get Marco’s team if at all possible. A+ experience.
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November 2023 by Carole Tucker
Wow what a crew! I was impressed from the beginning. Edgar Diaz did an awesome job explaining everything before I signed on the dotted line. Eduardo did an amazing job running things and let me know everything before it happened. He went way beyond what I would have expected from any project manager. He didn’t mind jumping in there and getting his hands dirty to help out. I wish I knew the name of the two guys that were here most of the time and finished the project on their own, they definitely deserve kudos. I am truly blessed thank you and I will tell everyone how great it was to work with your company.Service: Roof installation
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November 2023 by Pam Evanskey
Total Home Roofing replaced the roof on my Mom’s home twice in the last 3 years from severe storm damage. They did a really great job. They communicated with me throughout the process from shingle selection, to placing of the dumpsters to final inspections and payment. They pretty much stayed on track with the promised timeline. And the punch list consisted of only one minor item that was adddressed within a week. David is an awesome person to deal with up front. He truly cares about the customer. And Robert, who seems to juggle many projects at one time, really went above and beyond managing the job. I highly recommend them for your future roofing needs!Services: Roof repair for storm & wind damage
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October 2023 by kat bloch
Your company is the absolute worse company I have ever dealt with in my entire life! I paid you for a job out of pocket, no insurance, you hire the hood of Orlando to get a job done, in less than one year I have hundreds of tiles broken and leaks in my roof. I expect to be reimbursed for a new roof once I am finished! I have hundreds of pictures with broken tiles from a drone sent up to my roof! Absolutely disgusting business and business practices. The office will lie and lie and lie to get out of having to repair or redo the roof! STAY AWAY FROM THIS COMPANY!!!!! I can’t express how much every single person should stay clear from this company!!! You will waste your time and money and they will give you zero recourse. PLEASE STAY AWAY!!!!
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October 2023 by marknjudi
We have had continued and numerous problems with a roof that was put on by Total Home Roofing in late 2017. We had leaks and issues from the start, and logged as many as 20 calls, visits, and other incidents regarding the roof in 2018 alone. We had an additional leak appear in 2019, another leak appeared Sept 20th, 2020. Another flashing failure on the front door that presented itself in 2022, with water literally gushing in. Here we are in 2023 with another flashing issue presenting itself on our chimney.To say our experience with Total Home Roofing has been a nightmare is not too strong a statement.At one point in 2018, a THR representative we were working with said he had been authorized to do "whatever it took" to make things right "up to and including totally redoing the roof." They have never come through on that promise.Given our experience, I cannot un-recommend THR more strongly. I had heard good things about them -- which is why we went with them -- but if they have a "A" team, we got the "C" team and have regretted using THR ever since.Service: Roof installation
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September 2023 by Kay M
Total Home Roofing exceeded my expectations in every way. They were professional, efficient, and the quality of their work is outstanding. From start to finish, it was a hassle-free experience, and my roof looks fantastic. Katie in the office was very informative and helpful throughout the entire process! I highly recommend them.
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September 2023 by Reagan McGee
I can’t speak worse about our experience with Total Home Roofing. From their complete lack of responsiveness to their complete lack of care for our home during the roofing process, we are more than displeased with their services. They began our roof during a patch of bad weather and we were assured with certainty that the roof would be weatherproofed to prevent any water damage. We now have 4 leaks in our ceilings inside our garage and home with zero communication on how and when this is going to get fixed. The water accumulating is more than concerning because I have a severe allergy to mold and I’m pregnant (which we have relayed to Total Home) and there seems to be no concern or regard for my health.During the week they were working we never knew when they were going to show up, when the work was going to be complete and they constantly left trash and nails in our yard, after being assured they would go around everyday to retrieve nails. We weren’t able to use our yard (and we have 2 dogs) that entire time. They also left the dumpster in our driveway for almost 2 weeks with no communication on when they were going to pick it up.Overall, we are constantly having to chase them for updates, and their response back is always very vague with no follow through.If you are looking for quality roofing services with a company that truly cares about their client relations and care, look elsewhere.-Tyler and Reagan Kittle
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September 2023 by 78 G.
Predatory to elderly homeowners!! Terrible company! Total Roofing dba Angi Roofing dba Citrus, whatever they are going by these days, avoid avoid avoid!! Now talking to attorney about all of the damage and injuries their negligence has caused. Their bill magically went up by over $5000 and they caused almost double that in just damages and many thousands more in injuries from the debri and nails they left everywhere. They left the house looking a total wreck, the wood is completely exposed because they tore down all of the soffits, they destroyed lightning rods, destroyed all of the gutters except for two - which they took with them. They did not do a final walkaround to make sure the job was completed. They destroyed our home, left, and sent a bill. We have been chasing them down ever since. Worst company ever and I can't wait to see them hit with a huge class action law suit. They should not be in business. Hopefully the state of FL will step in if Total Home Roofing can't bother responding to The Better Business Bureau complaint we filed almost two weeks ago. This company, and all of their alternate names, needs to be stopped.
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September 2023 by Debbie Suftko
DO NOT USE - Two years and two months after having a brand new metal roof installed I have a leak. I called them to be told since its past two years they will not come out to look at it and they will not do any repairs. I guess once they got my money ($30,000.) they do not care. They told me they don't do repairs even though it was just installed by them. I'm very disappointed and will never do business with them again or recommend them.Service: Roof installation
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September 2023 by Jack Rowley
Was looking for a quality roofer for replacing my hail-damaged roof and Total Home Roofing came with good references with a long credible history of working in the Brevard area. Met with their sales rep, David Hughes, who explained the quality of their roofing material , the roof installation process and gave some good insight on how to work with the insurance company. His quote was well within the guidelines of what the insurance had already estimated that it would pay. Quality of the roof was excellent, and it was noted that Total Home seemed to do a better job than other roof companies working on my neighbors' houses. Robert, their supervisor stayed in touch with me via text and was always responsive to questions that i had. In summary, i would highly recommend them to others.
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September 2023 by Deborah Ribel
Eric Payne was the best sales manager. He walk me through everything help me with the insurance companyAndEduardo Perez field supervisor was great when we needed extra wood he was right there had everything they needed they did a very good job and cleaned up all the nails to thank youServices: Roof repair for storm & wind damage
