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June 2024 by Alex Baker
Came to this location on Tuesday, June 11, 2024 at 14:33. I made a special trip to get the T-Mobile Tuesday benefit which was a T-Mobile cup in this case. The Hispanic looking gentleman alongside a man in an arm sling cast, told me “They don’t have the T-Mobile Tuesday gift” and ostensibly it’s “only a T-Mobile store thing, not a metro store thing.” I find it hard to believe just this location didn’t have it cause I drove down the street to redeem it and the guy said they had “plenty” in stock. Sounds like something suspicious was going on at this store. Poor customer service and clearly T-Mobiles worst store in this area.
EDIT: Got a reply from the owner who doesn’t care. Other people say this location stinks and clearly the owner agrees it’s bad and will be committed to ensuring it stays bad.
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March 2024 by Rosalyn Dailey
01/26/24 approximately 5pm I walked inside being courteous I said hello how are y’all and the response was how can I help you. When I stated what I needed they directed me to a different store and I ask if they could contact the store to see if they had the phone they advised me to google the number. This is shameful that they were unwilling to help. I’m sure it was because I’m a female. Horrible Service from these two young men.
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December 2023 by Deborah Ferguson
Metropcs By T-Mobile sucks harder than a tiny straw throw a thick shake & that's keeping it PG. They'll wear the hell out of how much of a "loyal customer" you are all while crossing your fingers just keep getting your money. Those "supervisors" that you have, they know no more than the reps you provide. Y'all need to get a clue, your Service is actually less than a 1 Star..... I'd rather help myself.
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October 2023 by Flip Wad
Great guy! Great service!
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September 2023 by Jeminie Finney
Good customer service!!!
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July 2023 by April Beatty
Noel is a rude thief my upgrade was 99$ he charged me nearly $200 when I told him that wasn't correct he treated me like a dog an refused to return the phone I just now bought so I could go somewhere that wasn't gonna overcharged when the 99$ price is clearly posted he said I must not know how to read or understand tax but I know a hundred dollars tax is unreasonable then when I get home I realize he changed my phone bill for no reason at all I had to spend time with customer service to get it fixed I definitely do not recommend this place and I have also made a formal written complaint to the better Business bureau also I have an investigation into the manager of the store from Metro PCS T-Mobile they said he should be fired when I was on the phone with customer service after looking up my receipt
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May 2023 by Elisha Debrosse
The manager is really rude!!!! My aunt wanted fix her phone and the manager was speaking rudely to her and told her not to come back to his store. The customer service here sucks! I do not recommend anyone to come here!!!
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February 2023 by Gary Anderson
Salespeople are useless and refuseto refund money! Horrible service!
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September 2021 by Bob Richard
Youssef was great super kind and provided a quick and efficient service. Great customer service skills he went above and beyond to help me with the issues on my phone. I will continue to come to him!!!
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September 2021 by Emily Lopez
I had an amazing experience the customer service was amazing the associate Youssef was so kindly and helped me with everything and answered all my questions
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July 2021 by Michelle Pinder
Thank You JAY!!! You're a Angel. Best service ever?
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October 2020 by Paul Douglas
Staff definitely needs to be more knowledgeable.
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December 2019 by Rebecca Dyda
Ace is very knowledgeable & helpful. Saved me money while giving me more data. And got my contacts back when the first store I went to couldn’t. I’ll only be going there from now on.
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September 2019 by Winston Wright
Ace Helped me when noone else could. Smart guy
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February 2019 by Rebecca G
Ace is very knowledgeable & helpful. Saved me money while giving me more data. And got my contacts back when the first store I went to couldn't. I'll only be going there from now on.
