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October 2023 by NA A
Thank you.I highly recommend this dealer I drop truck Thursday evening for radiator change. They change it very quickly. ????
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July 2023 by Carl Daley
Worse Service Manager EVER!!!I ordered my t680 brand new custom. Since I took possession of the truck in March, it has been a nightmare. The truck is totally out of alignment front and rear which I couldn't understand at first but no one took the time to explain what is going on. They lied over and over about getting the truck alignment done but they never did. The truck was darting off the road violently to the right. No one test drove th truck after the so-called alignment was done. I tried bringing it to the attention of the service manager and his solution was once I hook the truck to a trailer, that will solve my issues. He was too busy doing nothing to even go around the block with the truck even one time. Zero customer service. I will bring my concerns to kenworth headquarters. After financing a truck for almost $200,000 you would expect a little bit of common curiosity. To each his own, but I would not recommend that shop for any type of help. Waste of time. Good luck. My new issue is the truck is shaking out of control. Slight play in the driver side kingpin. Brand new custom truck having old truck issues. Big regret.
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June 2023 by Captain Jamaica
I’ve never and I mean NEVER brought my truck in and it was ready the next day. This place is a blessing. hard working employees that get the job done quick . I’d give a million stars if I could
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May 2023 by C B
This shop was a shock. I got diagnosed in an hour, repaired and rolling in 3 hours. The last FL shop I used took 3 days for same repair. If I could give 10 stars I would!!!
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April 2023 by Johnathon 3WH Logistics
Great team!!! They are very responsive and always willing to help. They were there in my need and really helped me out a great deal. Thanks Team Riviera Beach.
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March 2023 by Luis Nunezmartinez
Excellent customer service from Megan at Service. Everytime our company Top Dog Industries takes our Vactor in for service the crew at Kenworth go way out of there way to get our trucks up and running as quickly as possible. Thank you Megan and the service team.
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March 2023 by Jeff O'Connor
The team at Rivera location is amazing and very helpful letting you know what is going on with truck and parts. I would not take trucks any where else.
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February 2023 by joe megonegal
Excellent service, always willing to help and delivers every time. Brandon has provided great customer service for my company. Thank you!
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December 2022 by Artem Kolosov
I’ve been there several times, it’s great to park there (free) because they will not fix your truck on time , and if they will do something to it, they will charge you double.
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December 2022 by Tracy D'Andrade
I had a wonderful experience at this Kenworth location and Brandon was very helpful, kind, and accommodating. He was so patient with us! Highly recommend KSF!
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October 2022 by Luis Fernandez
This great review didnt have a good start; we came in with emissions issues and where loaded with reefer freight, the lady sitting at the service desk was not very helpful and wanted us to wait in line for days, the tech named chris saw us and jumped in and said i will help u right now, and thats wat happened; chris and the gentleman from from parts did everything in there power to get us rolling and communicated everything they where doing and trying; this is a small facility but some ppl in there have big hearts and we will come back for future service. Thanks again and we are rolling.
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July 2022 by Wildberley Charles
Jay, and Megan were great in service! Lakeshia was also helpful and nice. Thank you for you getting me out in same day!
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May 2022 by Robert Skinner
Kenworth trucks of South Florida in Riviera Beach Florida,I have been taking my 2015 Peterbilt 579 there for many years and the entire staff goes over and beyond in helping me with all kinds of service for my truck..they definitely make you feel like family here..CJ the shop foreman always gets me in and out of the shop knowing my truck is always fixed right and never had no problems..I am so glad that they always fix my problems the right way and always..I definitely recommend Kenworth trucks of South Florida to all my friends in the trucking business..I do not take my truck no where to get fixed except at Kenworth trucks of South Florida in Riviera Beach Florida..
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May 2022 by Julius Jackson
I don’t normally go to this store because most of the time I go they can’t help but since I was helped by the rep brandan it got a lot better he actually know what the hell he is talking about lol and actually find parts and give me real answers and get this he calls back and answer the phoneThat’s brandan
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March 2022 by charles lloyd
Came in for A/C not working. They found the compressor bad and quoted $2,100 in labor to replace the compressor and Dryer. When we questioned them they are charging 5.0 hours to replace the A/C compressor, 4 hours to EVAC and recharge, 1 hour for dryer and other misc to total 12 hours!!! This shop is not following book time and is taking advantage of their customers. this is a 6 hour job and they are doubling up their time. Beware of this dealership service department.
