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November 2023 by Carla Hamilton
We had an oversized delivery of 12' faux trees at our store and our Estes driver Sam Conception went above and beyond to get the double pallet of trees off of his truck and into our shop. Choose Estes for LTL loads nationwide. True professionals.
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September 2023 by Tish Wiley
I just had to give them 1 STAR because 0 Was NOT available. !! FRAUD FRAUD FRAUD they advertise prompt delivery times it's a LIE !! Why would my package be just sitting at the WEST Palm Beach terminal for 4 days and NOT DELIVERED too my HOME & still they have NO CLUE when I have it has a date of 25-29 On Tracer system ?? ITS PAID FOR I WANT NOWWWWW ....Of I didn't NEED IT would not have ordered it
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September 2023 by Eric Harbaugh
I wish I could give this company 0 stars, because 1 is too generous. My package was supposed to be delivered on 9/22 to start a construction project. I received an automated message on 9/21 that it was delivered, but it was not. I called customer service and they said it was a mistake, and that it would arrive on 9/22 between 8:30am -12:30pm and that I needed to sign for the package. The delivery never arrived. I called at 1:30pm for an update. Customer service said they would check into it and call me right back. An hour passed, no call back. I called again and spoke to someone and after 25 minutes on hold her line got disconnected. I called back yet again and was told that the delivery driver attempted to deliver but nobody was home. I was home all day, I scheduled a day off work to wait here to sign for the package. My doorbell has a camera that detects motion in the event that I didn't hear them knock, so I would have been alerted if anybody was here. There was nobody that tried to deliver anything, this company simply lied. It's Friday and now I have to wait 3 more days for delivery, and schedule off work again on Monday to sign for the package. I will NEVER buy a product that uses this shipping service again
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July 2023 by arles jaime
under staffed and not willing to follow directions very rude and concerned about calling it a day there equipment to deliver is outdated and you as the paying have to pick the load yourself from there drivers to there staff members they just dont care.
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June 2023 by Hailey Watts
Since my time of working at BBB, Cindy has always been a pleasure to work with whenever she had a delivery for us she would always call ahead to give us a heads up!
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May 2023 by Addison Mullen
Purchase my new central AC from Skip the Warehouse in PA. with free shipping from Estes. They sent me a text and email every day with update! Shipping was fast and everyone I spoke with at Estes was super nice. Very easy shipping company to work with!
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February 2023 by Joseph Burke (Joe Burke)
Item was delivered and didn’t require signature but watching my front camera, the guy didn’t use the pallet it came on and dropped it twice coming up to my shop and little did he know I was watching him drop it
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October 2022 by Phil Nowell
If I could leave less stars I would. I scheduled a pick up and they never showed up or called. When I called they said they "had no equipment in the area" meaning they were not going to pick up my shipment and my order was canceled. They never let me know there was a problem. Very unprofessional.
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August 2022 by Cara Hewitt
I have had nothing but a positive experience with the Estes West Palm Beach terminal. Dave Mohr, our account rep is extremely attentive, helpful and goes above and beyond to assist us with pricing, claims, damages, etc.Lauren and Becky are also very accommodating, provide excellent customer service and always have a professional demeanor.
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July 2022 by Kevin Olson
Our package has been sitting in an" closed truck in west Palm since Thurs night. Never went out for delivery on Friday. So now it will be 3 days late. As they don't deliver on weekends. You earned this
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March 2022 by Vely Cherel
Estes Expresss lines is a great trucking company that’s satisfy their customers’ needs ?. Estes provides the best quality services in the trucking industry and will always making sure that their customers get their freights on time. I recommend team Estes to everyone that looking for a trucking company that will satisfy their needs ?. Team Estes for life!
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January 2022 by Kelly Leano
Worst experience and communication with a delivery company. I was on hold for over 20 minutes to be told my item was being delivered today. I never had anyone reach out to schedule the delivery or verify when it would be delivered. I was told someone would call within 30 min of delivery and no one has called and there are 30 min left in the delivery window. I am on hold again trying to speak to someone to see where my delivery is. Communication HORRIBLE- hate that Home Depot uses this company to deliver
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January 2022 by Michael Paul
The driver, Geraldo, went above and beyond in delivering my 188 pound bookcase, by himself, up to my second story condo. His white glove service was amazing. Geraldo was friendly, courteous, and efficient.
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January 2022 by Addison Dubay
This company is a joke. I ordered a playset from Walmart. Estes delivered it, but only delivered 1 box, but that box clearly said box 1 of 2. The delivery got said it must be a separate delivery. OK whatever. Later I check the invoice, which states that the order was on a pallet, and was 250lbs (the 1 box I got was certainly not even 125 lbs) so obviously Estes broke the pallet down at some point, lost 1 of the boxes, and only delivered 1. I started a return with Walmart. Again Estes is the vendor they chose to pick up the return box. I jusf contacted Walmart to follow up on my return... Turns out the return box was lost too! Fortunately, Walmart is refunding me regardless... But man, I'll go out of my way to avoid Estes ever again.
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December 2021 by Stan Vorsteg
I hate using this company unfortunately if you order anything from Home Depot like a toilet or shower they are the ones who Home Depot uses to ship… they are terrible, timelines and delivery eta are never correct. If you need to speak to someone good luck. I spent over 1 hour on hold waiting to speak to someone about my order and when I did they couldn’t provide much info. They call you last minute the morning of delivery and give you a 4 hour window which would be fine if they were delivery it on the correct day for the expected delivery… it’s hard for people to take the time off work when they are given little to no notice. Two thumbs down
