February 2024 by Michael Creatore
RV Owners beware! Completely incompetent with basic services. My Tiffin is only 5 years old. I maintain my Allegro and never miss a recommended service. For the past 5 years I had a local generator repair company do a yearly tuneup using factory parts and recommended tuneup kit by Cummins for my Onan generator. Never an issue and unit ran perfectly. This year I decided to have Cummins RV Service Center do the tuneup. I have about 250 hours on the generator and when my unit is not being used the generator is run for 20 minutes every two weeks. NEVER had a generator issue and during Hurricane Ian it ran perfectly. For a simple oil change and generator tuneup I waited for over 6 hours! After paying $750 for an oil change and generator tuneup ( all original parts supplied) I was on my way home. Prior service for oil change and tuneup was $150.00. Since I was running the gas out of my tank heading back to Naples, Fl, I stopped and started filling my tank. About half way through filling I went back inside to start the generator so the air would run for the dogs. It was 95 outside. It ran for 30 seconds and cut out. Repeated process 2 more times and same thing. I immediately called Cummins at 3754 Interstate Park Way Palm Beach and explained the problem. I asked if the service guy started the generator after tuneup. Had to wait 2 days to find out that he didn’t remember. I was told to travel back 150 miles through horrible construction in Ft. Lauderdale so they can look at it. No confidence in this place and no surprise a complete run around with these clowns! Left 3 messages for the General Manager and no return call! The national call center is a complete joke and they said general manager will call back! He never did. Don’t waste your time going here with outrageous prices and incompetent service. A simple service turns into a complete disaster. Have a company repairing my generator and will update this review when fixed! RV OWNERS DON’T LET THESE GUYS TOUCH YOUR UNIT they claim they provide RV services and the tech didn’t even know how to lube my slide out!UPDATE 07/22/2023Well finally had my generator serviced actually at another Cummins location without them knowing the issues I had and guess what, the spark plugs were never gapped correctly and obviously not checked. If they would have started my generator after the tuneup they would have immediately been able to diagnose the issue. COMPLETELY INCOMPETENT! They don’t return phone calls and deny any issues. RV OWNERS YOU HAVE BEEN WARNED!Filed a Better Business Bureau complaint and they never responded. These clowns are a joke! Stay far away from this incompetent service center.
