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January 2024 by Ajay Affi
Where Do I Start? Stay Away From This Place. I Set an appointment to change my two front tires. Showed up to my appointment, and was told they did not have the tools to fix my car available at the time of my appointment, The lead tech went home for the day. I left my WHEEL LOCK KEY in the cupholder of the car. HOWEVER when picking up my car the next day after receiving a call telling me my car was ready. I noticed my Wheel Locks were missing on Both Front Tires and my wheel lock key WAS not In the cupholder. I was told it may be in the Manager's Possession in his office which they did not have access to. I was then asked to return the next day. Upon arrival the next day I was informed the wheel lock had been cut off my wheel, even though they had the key. I received no call asking for permission or informing me that a wheel lock had to be cut. I then asked how this situation be resolved, I was told they would reach out to the Store Manager Cesar to see how he would like to proceed. Cesar then gave Associate Mark the ok to Order a New Set. I get a call from Mark saying my wheel locks are in, I return to the store only for them to show me wheel locks that I easily found on Amazon. I explained to Mark this wouldn't do because my wheel locks were from Acura directly, he then assured me he would let Cesar know and then keep me updated. After being told my wheel locks were in for a second time, I returned to the store to find Mark offering me the same wheel locks that I had turned down in the first place. The store manager DID NOT reach out to me once to apologize for the inconvenience or accept responsibility for the wheel lock being cut by one of his employees. I was then told by Cesar said for me to "source the wheel locks I feel comfortable, with pay for them and then come back to be reimbursed". This place is a joke and a giant waste of time. Please believe every bad review you read and be warned not to give this place your business.
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January 2024 by Nina Willis
I will NOT go anywhere else! My experiences have been wonderful. Mark and his team are courteous, professional, ethical, and honest. It is unfortunate to read anything negative about this location because they always take care of their customers. The lobby and waiting area are also clean and tidy. I am very thankful for this team!!
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January 2024 by Mary Decasse
Needed to replace 2 tires on my vehicle. The man who assisted me when I dropped off the car was helpful & knowledgeable. The car was done fairly quick & the price was competitive. Would recommend & would return.
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January 2024 by Ricardo Yaluk
Without a doubt, the Tire Kingdom here in Gibsonton /Riverview deserves every single one of those 5 stars I rated and more! I can't speak highly enough about the exceptional service they provide. These folks aren't just experts in their field; they're kind and friendly. Every time I've brought in any of my cars, they've gone above and beyond to ensure top-notch customer service.I've trusted them with multiple cars, and this Tire Kingdom has never failed to deliver excellence. From routine maintenance to tricky repairs, they have handled it all with expertise and a commitment that's hard to find elsewhere. It's not just a service center; it's a place where trust and all my vehicles.If you're looking for a place to take care of your vehicles, this Tire Kingdom is THE spot. I wholeheartedly recommend them to anyone seeking outstanding service and peace of mind. Kudos to the entire team and Manager Carlos, Assistant Manager Mark and the whole staff for consistently going above and beyond. Can't thank then enough.
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January 2024 by Be honest with everything and everyone
I've had tires put on a few cars and trucks at this location decent prices. We had a problem with a job, and they took swift action to clear it up. The manager said he would like to keep our business, so I'm looking to check prices for having headers put on the Hemi and a Hell Cat high volume oil pump installed.
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December 2023 by Kenda Skidmore
I've come to this Tire Kingdom location a few times for car maintenance . Although everyone in the shop is great, one if the main reasons I keep coming back is because of Mark. He is professional, friendly, knowledgeable and always willing to go out of his way to help. They've always done a great job with my car and I will continue to come back here for any maintenance needs. Highly recommend!
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November 2023 by Carmen Nieves
The staff here is so amazing and honest. Good guys. Mike (or was it Marc) and Carlos helped, explained things; SHOWED me my tires, made sure to do the most cost efficient option and got my car done same day, ready for pick up in no time. Great service!
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November 2023 by mhad57
This location is excellent the mechanics are so great. Very personal and nice, I will refer all my friends and family to this Tire Kingdom. Thank you guy's.
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November 2023 by m Brown
This location was very busy and I understood why my wait time was out of their control when some of the jobs in the back were more difficult but after a few hours had passed and I explained that my baby at home had no more bottles left and I needed to get home soon, the manager stepped in and saw to it the job got done personally so I could get home. I really appreciate their understanding and professionalism. I would definitely recommend this place.
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November 2023 by Matthew Aubain
I’ve used this tire kingdom multiple times but today I was in pinch coming back from a work trip and had a flat tire that needed to be fixed. Marc the assistant manager was able to fit me in with their busy schedule. He fixed me up with one of their technicians Burken and was even able to save my tire. They patched me up and had me on my way within 2 hours. Great customer service, great price, and great delivery. Highly recommend this shop if you need some simple patchwork like me or an oil change.
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November 2023 by Reina Carranza
I brought some aftermarket rims in to get some tires, and they exceeded my expectations. They took the time and care to ensure I got the fitment I wanted for a good price. Definitely coming back soon
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November 2023 by Ashly Volkert
Mark, the assistant manager, was great to work with. I went in for a tire rotation and balance and requested an alignment check before taking a road trip. They did other free inspections and discovered I urgently needed new brake pads and struts. So thankful for their thorough job and knowing I will be safe on my travels.
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October 2023 by Helen H.
As an senior citizen- I went to a few places to check prices of tires for my charger- Most places wanted to sell me the best they had and were rude when I asked for lower priced tires!! so on Sunday I went to Tire Kingdom on Gibsonton dr in Riverview- Carlos was VERY understanding that I was on ss and gave me an affordable price!! I went back on Monday to have the tires installed! Mark was at the desk very polite, considerate and called Carlos to make sure I got what I was quoted the previous day. These 2 young men were thoughtful professionals! Didn't make me feel "stupid" when I asked a question, didn't try to sale me services I didn't need!!! found an issue explaining exactly what it was and showing me!! I would give them 10 stars on services, prices, cleanliness of store, shop and grounds! I will be going them for all services on my charger now!!
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October 2023 by Clayton H.
Been to this location a few times for different services. Went about 2 weeks ago to have my truck aligned and they didn't do a very good job, truck still pulled to the left so I went back in today to have my alignment corrected which they did for free. I then asked them to install some new tpms sensors in my wheels and when I asked about price "Carlos" told me it would be $40 total. So I agreed and let them do the work. It was kind of busy so it took them 5 hours to get to my truck and get the alignment and sensors put on. Then when they were done I went to pay and was told it would be $177. I was surprised due to the fact that they said they alignment was free but the rest was labor for the tpms sensors. I then asked for the pricing and was told the sensors were $40 PER TIRE. Which I was not told when I agreed to pricing because Carlos said it was $40 TOTAL. Otherwise I wouldn't have them installed. I'm really frustrated at this point and they say they won't release the car until it's paid for. So I paid and left. I then got home and my front right tire was flat because they did not install the sensor correctly and my tire was leaking air. So I went back and told them to fix it and for partial refund for the inconvenience and they gave me $10 back. This is ridiculous and will not be returning. If you do go ask for mark. Mark was the only helpful employee and he was very kind.
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October 2023 by Barbara Hughes
From Linda kirchubel - Marc was an excellent service member. He managed multiple customers politely when there was a line, and also, he helped me find my glasses since I left them there when the car was being serviced. He was incredibly polite, and I wish there were more customer service reps as helpful as he was. It’s nice to deal with someone who isn’t crabby especially when you’re stressed about your car not working! Thank you.
