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September 2023 by Joe Y.
Sams Club Tire & Battery Center is terrible. I wouldn't recommend this place to anyone. The service desk is always empty as the technician are working, and their is no one to man the desk. You will wait for 10-14 minutes before anyone is free to help you. Sam's Club needs to get out of the tire business.. Staff member are not friendly, or welcoming.
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September 2023 by Kristy A.
Packed today but had a GREAT experience!!! Excellent customer service today AND fresh Sea Food in bins!!
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April 2023 by Michael L.
This place is a joke. Never any carts. Staff is awful. You wait in line forever only to wait online to have your receipt checked. We need a Costco closer.
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November 2022 by Henry M.
Could you possibly hire any less motivated, less knowledgeable and more idiotic staff? I just spent 30 minutes pumping 11 gallons of gas because of a "dirty filter". I asked the attendant if they're going to shut the pump down and they said "No. We only do that for a safety hazard". You people have to be the most ignorant pieces of excrement on the earth. I only have your membership for the gas. You people can suck the big one.
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September 2022 by Arlene H.
My car was broken in the gas station, the battery was the problem. Employee come to my car, checking and back with the new battery and installed
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August 2022 by Val M.
This place is the worst for tire services! They promise you all kinds of perks and maintenance services after your purchase but never honor them! They always are "overbooked" or not accepting walk-ins! I definitely wish I would've spent the extra $100 and went to Firestone! Never again will I recommend this place!!!
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July 2022 by Ms. R.
It's Sam's. Always crowded but you have options that can get you out pretty quickly like self checkout and scan and go. Decent experience with tire purchases too. Just make sure you schedule your installation around the time you anticipate your tire order to arrive. Easy returns. No Complaints.
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May 2022 by Ej W.
Went to this Sams club to have a tire changed. Turned out to be an awful experience. I walk out and immediately notice wiring hanging below from the frame. I ask about it and was told it was like that and they thought I knew. I say wouldn't it be wise to to let me know before you start the work if that was like that beforehand. The supervisor agreed that would be a good idea. I go in to show the supervisor the damage. He looked and said there was no way that could have happened there. Maybe it happened on the drive to the store that day. The manager did not have the time to come out and look at what was going on. So I'm sure I'll have to pay for their mistake out of pocket. I would not recommend going to this tire shop
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February 2022 by Vincent J Pietraniello
Has just about everything you need an very convenient an has good customer service
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November 2021 by Jane C.
Wish I could give this store zero stars for their disgusting customer service. We just moved to the area so had to do a large shop. Nearly $700 spent. One item was a gift card that apparently didn't activate due to a system error leaving me owed a refund of $37.50. The lady tending to the self serve registers couldn't figure out how to refund me, so called a supervisor over. Krystal came over to assist and the first (***** question she asked, even though it was noted on the screen, was how did you pay? I pointed to the screen and handed her my card. She insisted if she put my card in the card reader for the already completed transaction it would refund me. Obviously it did not. She tried several other things to help, none of which worked. I then asked for a manager as Krystal was insistent that the order be cancelled and re-rung. I explained the transaction was already processing on my card thus subtracting it from my balance and if she charged my card again it would decline as their was no longer a sufficient balance to cover the transaction. A manager named Nikki finally came over and she and Krystal rudely whispered, pointed, laughed, and bullshitted with another employee all while leaving my husband and I stand there. After several minutes, over 5, we asked if we can get the refund we were owed. Nikki angrily yelled at me, while hitting the self service checkout station, "there's no damn money in here. I can't just give you damn money that doesn't exist!" Gee Nikki, you're a shining example of great customer service. Nikki insisted the only way to solve the issue was to cancel and re-ring the entire transaction. My husband and I both explained, as we had done before, that the transaction was already processing on my card thus subtracting it from my balance and if she charged my card again it would decline as their was no longer a sufficient balance to cover the transaction. Nikki told me I had no idea what I was talking about and I must be "a special kind of stupid". I assured her I was very familiar of how my card worked as it's been my account for over two decades. I told her to go ahead and cancel my transaction and when she couldn't re-charge it without it being declined she could pay for my groceries. No surprise she declined to cancel it. After another 12 minutes of Nikki and her crew hemming and hawing but not fixing anything they decided they'd ring up another gift card and then take us to another counter to refund the gift card. Somehow, though I was due a refund of $37.50 I was only refunded $35. Nikki and Krystal were absolutely appealing to deal with. Their rudeness, smugness, and unwillingness to admit they were clueless were disgusting. Imagine being kept 45 minutes after you checked out, belittled, yelled at, and called names all bc of a mistake they made. I'll be cancelling my membership and going to Costco instead as I'd never want to encounter a person as awful as Nikki again.
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August 2021 by MaryAnn S.
The customer service at the gas station is atrocious! The guy yelled at us to be careful an not spill the gas- the leakage was from the people in front of us- that was a couple of weeks ago when we were here. Today I went up to the kiosk to see if I could prepay up there because we have a large 2 tank truck and wanted $250 worth of gas. He literally said to me " that's d*** how would I do that?" "I don't know what you want" I did not have a mask on so it wasn't that he couldn't understand me and I do not have an accent of any kind so it was about that. I asked him again" I need $250 in gas and the machine only lets us do $100. Can I prepay with you so we can get $250 in gas? He then told us how fo you think I can do that? Just keep running your card. This is the last time I'm coming here for anything- I don't need rude people in my life- especially someone who is supposed to be able to help you- there is more than one gas station in Riverview
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June 2021 by Eddie Barican
Very Relaxing to shop!! Employees are very helpful!!
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June 2021 by Vanessa Ann
Great prices. Friendly service!!
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May 2021 by Joe L.
This sams club is very close to my house. If it wasn't for the fact that Lori and the Pharmacy staff was so phenomenal, I would never walk through the door again! I would drive all the way to the other club in Brandon. Try to purchase 60 some dollars worth of goods today. As usual their credit card readers wouldn't process my debit card. After several tries I push the button for help. The system acknowledged and this sign came on the screen that said "on my way". I waited for several minutes and finally an associate walked by the self-serve register. I told her I had been waiting for several minutes for someone to assist me that their crappy machine wouldn't take my card AGAIN. She said "you have to call us it doesn't let us Know". Well then why in the hell does it say "on my way" ? I handed my card to her and she tried a couple of more times and said "it's because your bank denied your card". Well thank you captain obvious! That's what happens when you try to use it six times in the same piece of crap machine! I started to walk out and just drive to Brandon but because of time, I put my Sam's credit card in and finished my transaction. except for the Pharmacy, they have the rudest staff of any store I have ever shopped in! ! Stay away from this mismanaged and Inept club and go to SAMS in Brandon.
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April 2021 by Ellie L E Hutcheson
I just bought a box of knives, wrapped it up as a present and gave it to my husband for our 7th wedding anniversary. He opened the box to find only the block of wood, no knives!!!! I'm so so angry right now. I went to exchange them and come to find out yall don't even carry the knives I just bought last night!!!!! My membership expires in May, guess who ain't renewing!!??