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December 2024 by Alberto Segura
Def not a good place to trust… very bad customer service lack of communication… they sell u cores instead the good parts….a month dealing with this people never solve the issue…..this place should not be open
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October 2024 by Nicole Geidel
Kinda p.o I live in Spring Hill and I called first to see if they had the part, which the gentleman told me yes they have it and it was pulled and ready to go. So I drive and hour in a half out my way and at first the gentleman comes out and says he can’t find it then 10 minutes later the other gentleman comes back and tells me it’s been sitting on the shelf for 2 years and the alternator is locked up….so I wasted my time to come out here and left with nothing
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September 2024 by Ray W
Friendly staff
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July 2024 by gefrygr
I placed an order for two parts on the phone for over a month ago, they told me that they will call when it is ready to pick up. But, I never received a call back, I had to call them back several times to find out what was the status, and they kept telling me that they will call me once it's ready to pick up. When I called back after a month, I spoke with Joe and said that that the parts were all torn and nonfunctional. When I asked why nobody called to let me know, they said they didn't know. They also said the order didn't go through and they thought it was cancelled but when I checked the order was processed on my card and have waited 5 days without refund. Save yourself time and money, DON'T BUY ANYTHING FROM THEM!!!!
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July 2024 by B Crippen
Wish I could give no stars!
This is the WORST company I have ever dealt with. Joel is very unprofessional, I called him at 2ish asked to make sure it was okay that I came and picked up the part I needed, told him I was about 2 hours away, he had an attitude but said it was okay. The whole way to get here I was in back to back traffic. I was 2 miles away which should have taken me maybe 5 mins to get there but there was a double accident on the road so I called him and said I’m literally right down the road but there is traffic, he again had an attitude and was very rude saying the door is closing at 5 o’clock and to get there quickly. I told him I’m trying but there’s not much I can do bc of the traffic and that I’ve come from 2 hours away. He did not care, did not want to wait a few extra minutes to help me out when the part is already paid for. I’m so frustrated and I understand they close at a certain time but when I left the house I was going to be there at 4 but I could not help the traffic that I kept getting stuck in.
Told my husband he would deliver the part next day, next day comes at end of day my husband calls and text and they tell him that they had to turn around because the truck broke so they said they would come next day. Next day comes and still nothing.
Also kept ignoring my husband’s calls and text to get a refund since we never got the part.
Do not do business with them!!
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July 2024 by Bart Harla
Drove an hour and a half for the wrong parts. We spoke on the phone asking if it’s from the exact car I was coming for and they assured me saying yes. When’s get there it was inside a Nissan and I have a ram. Parts didn’t fit and they told me 125. When I got there they said it was 600. Do not do business with this place. Absolutely horrible customer service.
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May 2024 by Sharon Cavanaugh
Dennis was awesome! Told me he had my part, when I first called, and said I could pick it up anytime. I shared which day I would be making the trip, (160 miles RT), and hung up. On that day, he called me @8:00 a.m., and warned me of very bad weather in his area. I was amazed at his thoughtfulness! I went the next day, got my part at a very reasonable price, and he disposed of the old part for me. All staff were friendly as well. Would not hesitate making another trip, if needed. Thanks, Dial-A-Part!!!
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May 2024 by brett koepke
Drive over an hour to get the part I ordered. Got there had to walk the yard with a worker to find the truck and pick a part that wasn’t damaged. Then wait in the parking lot for an hour for them to tell me their puller went to lunch and they would deliver the part next day. Next day came and went so I sent my wife to drive back there and get it. They gave her a damaged part. Have been told daily for a week they were sending a new door panel haven’t gotten one no my cash back. Do not do business with this place.. THE REVIEWS DONT LIE!!!!
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March 2024 by Demetrios Pashos
You pick and Pull out your own Parts
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February 2024 by elliott beals
Terrible Place I don’t recommend buying anything here. full of liars paid basically an arm and a leg for a cab and was told it was perfect and it’s far from it. Told it was rust free and it had rust starting on the 3rd brake light and in the fender well. Also on top of that told it was in great shape was never told the clear coat was peeling off the roof and hood not to mention the dent i wasn’t told about and all the touch up paint. Terrible customer service was offered 500 dollars to “paint” but they clearly have no idea what they’re doing because paint is 100 dollars a pint. I was told I would get all my money back but they wanted me to pay to ship it back they wouldn’t pay for it. They dont stand behind nothing they own. Then he told me they don’t guarantee paint but they don’t mention to the customer they expect you to know that. Will never purchase anything from this location again. Terrible experience with them and the owner tries to talk down on you if you mention something
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February 2024 by SHERRIE RODRIGUEZ
Great prices and very friendly staff
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January 2024 by Byron Leftwich
Very knowledgeable and the only place in a 50 mile radius of my house that had the brake booster that I needed! Thanks!!
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January 2024 by Andres Ortega
Good prices!
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January 2024 by Michael Fokin
Always deliver on expectations
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January 2024 by Jean Duterne
I visit that place sometime
