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March 2024 by Juan Velazquez
Always wry friendly and ready to help me take care of what I need to get done with my new tires
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February 2024 by Mark Walsh
Great service, David called me immediately when they found another issue other than what I brought my car in for, sent me pictures and got the service handled quickly so I was still able to pick up my car on time. Excellent experience.
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February 2024 by Christopher Carr
Called in today to schedule and appointment to get 2 tires swapped on our Tesla Model 3 after being there 3 days prior to see if we could get a patch (couldnt). Ordered tires, called to get them installed, the guy on the phone now says they dont replace tires on teslas AFTER WE WERE JUST THERE, GOT QUOTES, ETC 3 DAYS BEFORE. WHAT A JOKE.
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February 2024 by Ester Orta
Excellent service
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February 2024 by Lin G
Professional and prompt service. Went out of their way to check on a concern I had regarding my vehicle's suspension.
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February 2024 by Olympia Griffin
Short wait time, everyone was very friendly
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February 2024 by Jean Pelegrin
?thanks
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February 2024 by Luis Soto
Excellent service very courteous. I recommend them.
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February 2024 by Dean Temple
I've been here twice. Both times the guy at the counter has been rude, and act like they don't want the business. Customer service is very poor, I'd definitely reccomend looking elsewhere.
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February 2024 by Richard Webre
Be cautious if you schedule online in hopes to wait on your tire servicing.I scheduled an online apt to have my tires rotated and balanced. If you know anything about automotive, this is a 20 min process.After arriving this morning at my scheduled time, I was advised that the appointment was not approved because it was done online. Not sure what that process is like behind the scenes, as I am just a customer scheduling online for tire service. The gentlemen was nice to me and advised that they could work me in, but i advised him that I had to wait for the vehicle which is why I "Scheduled" the appointment. He then advised that he could schedule for me to drop off the vehicle at a more appropriate time. I told him I have to wait for the vehicle. I then asked for a time that would work, and there were none for today. So again, this is a 20 min process and I scheduled online and even noted on the appointment that I would be waiting for it. So whatever approval is needed for this, that needs to be explained on how to get approved for the appointment. Otherwise, Firestone needs to remove the feature from their website and make people call in for an "Approved" appointment.I ended up telling him to cancel the appointment and was able to schedule another apt with a different tire place 1 mile away from this station and had great success with no waiting.
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February 2024 by Courtney Adams
Honestly wouldn’t give them 1 star. They don’t even treat the code when you bring the vehicle in. Watch out female population no offense but they target you and try to go around the system. They don’t look at warranty items. They will also cause other problems that a dealer will have to fix. Totally missed alignment bushing issue but still didn’t treat the diagnosis code.
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January 2024 by Danielle Winston
My initial appt was 12/19 at 9am for new brakes. After checking in and my car still sitting unmoved in the parking lot at 10:30ish and we had to reschedule for 12/23. At this visit all the recommendations were given after the assessment and the gentleman who works there said all of it was declined. This was not true, only the new tires and the credit card were declined. I made an appointment for new brakes, why would I decline the new brakes? So instead of getting new brakes like I made 2 different appointments for, I now still have to schedule a 3rd appointment for new brakes. This is probably the most awful experience I’ve ever had with car maintenance anywhere.
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January 2024 by Jean Thomas
Very polite and knowledgeable. Got good price on tire replacement
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January 2024 by Michael Jones
Faster than expected......great job
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December 2023 by shondanette jones
I believe they prey on women, I just spent $800 dollars on an oil leak now they saying I have another one and there is no sign of oil on my driveway. I paid for a diagnostic test why you call me about tires? And for the technician to tell me in his personal opinion it’s time to part ways with the car. To take it to another mechanic and the car is fixed. Sounds like scamming people out of money to me!!
