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April 2024 by Majic J
WORST BANK IN THE COUNTRY changed our number and we are denied access for 14 days do to the phone number. DO NOT BANK WITH THEM SAVE YOUR TIME AND MONEY!!!!!
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February 2024 by Marie Negron
BUSINESS OWNERS/ PERSONAL ACCOUNT HOLDERS BEWARE! Do not bank here, they will not safeguard you or your client's money. The first moment you have an issue they will sell you on their positive pay program, which charges you a fee for you to do their job. And if you are as unfortunate as I was the protection they sell you will still passed through a fraudulent check if someone at the bank didn't click the right button. THEN IT GETS BETTER...you go to your local branch to talk to the branch manager, but they are clueless as you are with what happens next, so they call the fraud department on your behalf to inform them you have an issue, fill out paperwork, and tell you to wait 10 days for a response. I'm now going on 5 months trying to recoup my latest fraudulent check of thousands. Also if you have positive pay BE AWRE they may deny insuring your funds and use that as their excuse not to return your funds (hence why I'm going on 5 months). Then they give you the number to call should you need further assistance, so just an FYI when you call their fraud department first level of support/customer service you're calling the PHILIPPINES and you can not speak to a manager or higher level support, this bank is too big they don't care! If I didn't have the savings I have, this bank would have destroyed my small business. Now I'm seeking legal counsel, losing more money for banking with the wrong bank. From a business perspective, if you value your clients and your business, DO NOT BANK WITH THEM!
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December 2023 by Douglas Ellison
Having opened a money market account online, I came to understand the limitation on internet transfers was too low for my needs. I went to this branch to see if there was an alternative. It transpired there was no alternative from going to the branch every time I needed to transfer money and paying $30 for the wire. Deciding it was better to close the account, I asked for a banker’s draft. The representative set it up and printed the draft. When he went to the printer it was out of paper. To access the printer, a key was needed. Of course the key was with another employee…..who wasn’t at the branch. The staff said the employee didn’t pick up calls but responded to texts. At this point I demanded a wire transfer paid for by the branch as I was simply not prepared to wait for if and when the employee responded and given it was past 4pm, it seemed unlikely to be before the branch closed. How bizarre to not have the key on the premises rather than with an employee. This on top of the small per diem transfer amount, warrants a 1 star rating. Must improve.
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January 2023 by John B
We have had an account with this branch for about five years. We always have had an exceptionally positive experience in this branch. Always, fast friendly interactions with various levels of personal. Some of my transactions could be complex or less common and are handled with ease. I have never had an even remotely negative experience in this branch nor have I seen anyone else having a negative experience.
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January 2023 by Amadelys Rivera
The atm at this bank has been down or hasn't allowed me to deposit cash too many times lately. Getting really irritated having to run around trying to deposit money. Been with this bank 14 yrs and seriously considering switching banks.
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December 2022 by David Rader
The ladies are always very polite,very helpful and are very knowledgeable about anything I have had questions about. I love that I'm greeted as soon as I walk in and always have more than one person asking if they can help me.
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August 2022 by Ford T
I just opened a new checking account at this location. My experience so far has been great! Yesenia was my banker. She's extremely thorough and patient and displayed an excellent attitude while opening my first account here. The drive-through is always pleasant, and everyone is super friendly.
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July 2022 by Namo 911
Theresa is very attentive to the needs of the people that bank here. She is the perfect example of someone who is both dedicated and kind. I am very glad to have chosen this 5/3 to start a joint bank account with my life partner, and that is primarily due to Theresa!
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July 2022 by B VISIBLE CYCLING by JBN Solutions
Worst Manager (Karen Velasquez)wont accept my deposit because is five cents over and she will not give five cents back, this is the only person in the bank that is giving me problems, been coming to this bank for 4 years daily, I have 3 Merchant account and I have to deposit daily, but the manager is the worst, Feel bad for other employees that are really nice people and courteous.
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July 2022 by Nelson Garcia
The manager Karen Velasquez is the worst manager not helping costumers on the contrary making it very difficult to just make a deposit, how can you have a manager like in a bank.
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May 2022 by Ford DreamsDoFly
I just opened a new checking account at this location. My experience so far has been great! Yesenia was my banker. She's extremely thorough and patient and displayed an excellent attitude while opening my first account here. The drive-through is always pleasant, and everyone is super friendly.
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February 2022 by Carolyn Figueroa
Best branch ever!!! They know you by name, greet you as soon as you come in, fast and efficient staff.
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October 2021 by Toots Spurlin
Great bank
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April 2021 by Richard Bequette
Horrible experience. Went in to cash a check, but I'm not an account holder. They charged me an exorbitant amount of money to cash the check, waaaaay more than any other bank. Spoke to the manager who basically said (in nicer words) "tough $hit". Gave me the old, insincere, "Have a nice day" as I was walking out of the bank. I'm not sure how they think treating non- account holders like this would ever make someone want to open an account there. I would never do business with this bank.
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November 2020 by Rubi Gonzalez
Amazing drive thru experience! The cashier was so nice and the manager I think her name is karen was very helpful. I say you give those ladies a rise! $40 an hour! Pay them more. Big bonuses!!! And the guy that was arrested I hope you weren't robbing the bank! SHAAAMMMEEE!
