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August 2024 by Margaret Dérisã López
Beyond pathetic
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August 2024 by Corey Singletary
This bank needs its technology overhauled and faster service altogether. It’s my least favorite branch to go to. The corporation needs to invest in it as this area is only booming in growth more. Makes no sense for machines to always be out of order
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August 2024 by kelsey tundra
OH MY GOD. FIX YOUR DAMN ATM. JUST FIX IT FOR CHRIST SAKE. GET A NEW ONE. LIKE THIS IS RIDICULOUS YALL. COME TF ON
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July 2024 by jason johnsey
Daughter opened a college savings account. All cash, teller miscounted throughout the day, $1500 drawer shortage. - thought it was my daughters and took $1500 out of her account and then found out it was someone else’s or stolen by teller.
Mgmnt didn’t care
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July 2024 by Todd Millhouse
If you're going to use this bank, ask them about the money they refuse to give back to a college student because of a teller mistake...
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July 2024 by Zoel Charath
Short staff, long waiting
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April 2024 by Caramel Princess Conner
I went in for a Banking issue, Jessica Ammons was very personable and professional. My issue was rectified with Jessica's knowledge and experience.
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August 2023 by Basem Nour
Poor customer service. Very unprofessional
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August 2023 by Jose j Domingo
EL MEJOR ONLY CHASSE THE BEST CUSTUMER SERVICE
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August 2023 by Fawn Chidley
Everyone is very friendly.
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August 2023 by Aneysi Afonso Amuedo
I do not recommend this place I was mistreated for not speaking English and the staff is very unpleasant I will never return here until I wanted to close my account I do not recommend it please do not go to have a bad time in this place I advise you to change all the staff I went On November 14, 2022, they should close the truth. You only drive away customers. I wish there was a 0-star rating. You deserve it.
I do not recommend this place they mistreated me for not speaking English and the staff is very rude I will never return here until I wanted to close my account I do not recommend it please do not go to have a bad time in this place I advise you should change all the staff I went On November 14, 2022 they should close the truth, you only keep customers away I wish there was one 0 star rating you deserve it.
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August 2023 by Jose Gomez
Never have notary on site
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July 2023 by Yvette Hibbard
No notary services on Saturday. "Just go to Amscot or UPS" and pay $30...
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May 2023 by Andrew Vulpis
Zero stars not available. I have a business in multiple states, retail. I chose Chase because they were conveniently located to my establishments. Most customers pay via debit/credit card. On occasion we have cash in stores and employees make deposits into Chase. That was until Chase closed the account. Can not tell me why or how. "We have the right to close any account at any time with no reason to provide to you" was all the overseas department can tell me. I spoke to a supervisor with the hopes of a lesser language barrier. It was WORSE. I am not in check systems. I have never defaulted, bounced, overdrew my account....absolutely nothing on the sorts. Please use a local bank if you can. Chase could care less of their customers. They even made money off me in the process if my balance fell below $2500. Well played Chase, well played. Now I have to go into my wallet and see what else I have with Chase to close any credit cards because I will never pay them a dime. I hope there stock tanks and they are no longer a bank in the future. Far fetched, but if you claim to send a letter of that magnitude that will significantly impact a business, that warrants a certified letter. Business owners are hounded by financial institutions to lend money to us.
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May 2023 by Li Li
Chase now recommends scheduling an appointment to open new accounts, yet they take walk-ins depending on their banker’s availability. This was the first Chase location here in Riverview, Fl I walked in today, without an appointment & was turned away when some employees were visibly doing nothing. I walked in, there was one woman & a small child sitting in lounge area. There was a banker to my immediate right, closest to the entrance speaking with patrons in a private cubicle. I walked closer towards the middle trying to make contact with two female bankers in a glass like cubicle office for assistance. I stood there for approximately 2-3 minutes observing the two female bankers (walk in, to your left, office closest to the teller counter) one sitting at the desk, the other standing, talking to each other & neither attempted to see if I needed assistance or simply greeted me! The female banker sitting at the desk, looked directly at me twice & quickly turned back to speaking to the other female employee, CLEARLY ignoring me with a complete lack of customer service etiquette! One of two bank tellers at the counter did in fact greet me after a few minutes & attempted to see if they could squeeze me in. However, I was still turned away & those same female bankers still talking & ignoring patrons. After exiting, I sat in my vehicle for 15 minutes or so, calling different Chase locations & only one patron walked in during that time, but they only used the ATM at the front. I DON’T RECOMMEND ANYONE using this location. The issue isn’t being turned away because I didn’t have an appointment, it’s the lack of acknowledgement, customer service & making patrons feel ignored! Chic-fil-a & Publix train & have outstanding employees compared to Chase. If I could of gave “0” stars for this location, I most definitely would of! Chase really needs to step it up & do better, especially the employees at the Riverview (Big Bend) Fl location!
