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October 2024 by Shirley Steele
Customer service fail. Called to make sure they had a part in stock which online stated they did. Placed on hold for several minutes and then was told they did have it. I told the man on the phone I would be there in five minutes. I arrived within that time frame and another man looked online saying they had part, walked over to box on shelf and no part. He asked the man I spoke with on phone and he said he never looked on shelf just online, so no they don’t have the part. Customer service fail.
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October 2024 by Michael Lurch
Great service had my parts in stock!!
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October 2024 by Brennan Falks
This autozone has been very helpful. Today I went in to pick up some parts that were ordered. Even though I made a mistake and ordered the wrong parts, the manager David was most helpful with getting me squared away having the right parts I needed for my job!
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September 2024 by Max Lizima
I bought a defective air pump bought it back the next day and asked for the same pump I was told that the pump works and if it didn't work in the future to trouble shoot it my self by the store Manager David. Not real sure where AutoZone hires there managers but this guy is a horrible pick for a great company I'll never shop AutoZone again thank you David for your poor customer service skills, your unprofessional ism is one for the books I hope you are retrained and reprimanded for your horrific handling of a return item if you go on your website me David you clearls see that you have a 90 to 30 day return policy. Seems like you make your own rules Mr. David and I was shocked at your handling of the situation. Your a poor excuse for a manager and that shows in your character as well.
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September 2024 by Allie Markham
I wouldn't even give them 1 star if I could. I bought a siphon pump on Friday from this store. I already knew I needed this to take some oil out of my car since I overfilled my oil. The package confirmed that it was ideal for oil changes, right on the package. When I got home and opened the package I realized that the tubes provided did not fit the dipstick opening in my car, so I repackaged the product, completely unused, and went to Amazon and bought a kit that had different size tubes. Today, I went to this location to return the unused siphon and I was immediately told no by store manager David J. He wouldn't even touch my receipt or product. I tried to hand them to him and he wouldn't even look at it. He told me I had mangled the product and he wouldn't return it. I asked him how I was supposed to open the package without mangling it since it's one of those plastic packages that never opens without cutting into it. He literally confirmed that there's no way to open it without mangling the package. David proceeded to tell me that as a DIYer I should have watched more YouTube videos before opening the product to make sure that it would work. I told him I did watch YouTube videos which is why I knew I needed a siphon. I even showed him that on the back of the package it says ideal for changing oil. His response was that he didn't write that on the back. Carlos, who felt the need to get involved, proceeded to tell me that I can't change oil from putting a tube in the dipstick opening and siphoning it out. Carlos then tried to explain to me that the siphon is used when draining oil from the bottom of the car. I said that's not even true. If I were changing the oil from the bottom of the car I wouldn't even need a siphon. You just unscrew the drain bolt and let gravity do it's job. The whole reason for needing a siphon is so that I don't have to get up under the car and drain the whole oil pan to take out a small amount of oil. Not to mention that alot of people use only siphons to change their oil instead of getting up under the car and draining the oil pan. I asked David for the customer service number and he told me it was on my receipt. I asked him to help me locate the number on the receipt because I wasn't finding it. He said no. I asked him if he was literally refusing to give a customer the customer care number and his response was that all he knows is that I can look it up online. Another associate Carlos came over and took my receipt acting as if he were going to help me find the number, which was the first time anyone in the store had even looked at my receipt. Carlos told me that the Rewards number acted as customer service. Spoiler: I called that number and it does not in fact act as customer service. Carlos then proceeded to tell me that he is stepping in because he thinks this conversation is insane. I told him I agree. He proceeded to tell me that he thought I had woken up today just wanting to argue with them. I left the store absolutely baffled at the vitriol and poor customer service that I received. I am a fairly intelligent woman who does do alot of car and motorcycle maintenance on my own, and the immediate response that I received from David that I had mangled the product, which is untrue the product is brand new the package is opened, and that as a DIYer I should have watched more YouTube videos without even attempting to help me was so demeaning. David also went on to explain what DIY stood for when I questioned him on his use of this word, which was absolutely astonishing. Stay away from this store, unless you need to know what DIY stands for. David is happy to tell you. I guess I should have brought a man with me to get the respect that I deserved. I will no longer shop here. I will drive a little further to O'Rileys in the future. Hoping Autozone's customer service returns my phone call. All of this over $12. Picture of the mangled product I was trying to return that has lifetime warranty clear on the package. Guess I
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August 2024 by Rick Blessing
Battery had died . After getting a jump, drove here. The man who helped us was friendly and knew what he was doing. Had us stay in the ac while he installed a new battery and we were on our way. We live about 1000 miles north, so we felt at a loss what to do or where to go but this was perfect.
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August 2024 by AKEELA BACCHUS
Great service
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August 2024 by Alessandro Abianni
I am once again, so appreciative of the staff at this location. I went in and needed help and Tad was so awesome that I needed to make sure y'all knew. Always my favorite parts store to go to. Thank you Autozone!
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July 2024 by Kim P
Giovanni is the best! He helped me so much when I needed a new battery! Go to this autozone & ask for Giovanni for all your needs! Very knowledgeable with excellent customer service!
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July 2024 by Stephanie Franklin
I have had multiple great experiences shopping here. The staff is really what makes this location the best. I have several vehicles in my family that have various needs from time to time. The staff has all the answers and suggestions I am looking for 100% of the time. The employees have great knowledge of many vehicles and even share in my passion for my muscle car. This helps me make the right choices for my needs. I will continue to shop here regularly and hope others do as well.
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July 2024 by Alejandro Martinez
I was not attended with due courtesy or with the corresponding sequence in the waiting line, there was also a delay in a salesperson appearing in the sales area or counter.
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June 2024 by Kary “Kiki” Hdz
My experience here with employees has been SUPERB.
However, the Mngr. therehas zero people skils so I avoid going there as much as possible. The store would be a pleasure to visit if Management would change.
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June 2024 by J N
This is my go to Auto Zone. They’re always so friendly, helpful and never fail to provide amazing customer service. Bobby is an amazing employee who ensures you’re well taken care of as long as the rest of the team. 10/10 make this your go to autozone.
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May 2024 by Carolyn Lozano
I stopped by Autozone to get my battery replaced. Tad and Carlos helped me out. They both provided excellent customer service and were very knowledgeable. Anything I need going forward will be purchased at this location. Thank you again for all your help!
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April 2024 by kindra gudenkauf
Worse auto parts store I’ve EVER been in! David j. just likes to stand there pointing people directions instead of helping he’ll just tell you an isle number. Then when the phone rings he tells people they can go online to find whatever they are looking for! Worthless auto parts place if you need ANY sort of assistance. I got told “I don’t know” go to oriellys just a little bit further down the road they are very friendly and super helpful they’re not mad about having to work
