“I wanted to inform capital city Bank here in starke fl . How amazing one of there bank representatives are . Her name is Kanaya . Her and another Yung lady . I didn't get the yung lady's name that helped me getting my mother's bank statements. I would also like to recommend her as well . You see my mother has a mental disability. Which caused her to get a representative. I tell you it has been one of the hardest thing's I have had to deal with since I was a child . My mother has taken the bank statements out of the mail . Including my personal mail . Thrown them out . I'm missing 2 checks and she cacellled her ssi more than once and we have had to start all over . Again and again. She told me this morning of April 2 2023 that the bankers at capital city Bank told her to take the statements and throw them away. Which she did . I paid 200$ to retrieve all the statements so that if social security had any questions I could provide them with the info. I tell you Mrs Kanaya spoke so respectfully was so very patient with me very professional. She explained to me that my mother could not have talked to any one there THEY only talk to the rep could assure me that the bank would never tell my mother to throw away something so important. I then talked to my mother and she confirmed she's fibbing. Kanaya understood that I was having trouble and gave me the best options to handle the issue at hand . She set me up with on line banking and it was so very helpful. I just thought it to be very important that her team knew how much of a help she was to me and my mother. SHE spoke slowly and made sure I was on a complete understanding about on line banking and the services that I would be receiving. I could clearly hear her and enjoyed working with her to resolve the issues at hand. Thank you capital city for your wonderful customer services and helping with my momma . YoU guys are amazing and i hope you guys never change. Stay blessed my friends.”
“I love my Bank! All the tellers are so very helpful!They are very knowledgeable and ready to help. They were very patient and helpful as we dealt with my parents' estate. You are much more than an account number at this bank!”
“Ms Tabitha and Ms Kayla are two of the most sweetest people on Earth. The world needs more of these amazing people that care and help others feel welcomed. Thank you for your continued hospitality every time I come and service your airfresheners.”
9AM - 4PM
811 S Walnut St, Starke“This is exactly what a small town bank should be. I’ve taken out numerous loans, both secured and personal, and have dealt with loan officers from both the Starke and Lake Butler locations. They were always very professional, listening to what I had to say and treating me with respect. Also at both locations the clerks behind the counter and at the drive through windows have always been nice and were even kind enough to laugh at my attempts at humor. If you are looking for a bank that treats you like a person not just another account to siphon money off of, this is the place.”
“I have the best experience with Rose she helped me understand the difference in different savings account for my baby and what would be the best long term! Once I got into her booth everything went so quickly, her and Kimberly are super sweet and make personal connections with you.”