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January 2024 by J. Wood
This store's convenience and generally friendly/helpful staff help to offset their high prices. My complaint rests with their service department and ownership. In June of 2023 I hired them to service our Paramount pop-up pool cleaner. Their trainee (who was being supervised by their senior tech), cracked the dome on the gear container while installing the wrong pressure gauge (it had the wrong thread size). A new dome cost us $240 (with a "discount"). The store's owner insisted it wasn't their fault because the dome was 10 years old, and "the Florida sun obviously weakened it". At the same time we had them replace our pool light with their $70 single-color LED lamp which is promoted with a 5 year warranty. That lamp quit working 6 months later. When I called about warranty service I was informed that the lamp is covered, but labor would be $135 to replace it. Sounds like a great money making deal for them if they can get $135 every time their lamp with a 5 year warranty quits working. The moral of the story is that I cannot recommend them for anything service related.
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December 2023 by Mark Cousino
Excellent service and great outdoor furniture. Made in the USA
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September 2023 by Mike Marchky
Had enough drama with these people...fired them yesterday for poor customer service and genuine lack of concern for their good customers. If you get your pool serviced weekly check your security cameras. They did, a "stop, drop and roll" and claimed they did a full service. Busted! Tested my pool twice in last 4 weeks and twice my pool has been completely out of chlorine...now algae spots on the bottom. Their too big to care about quality and if integrity means anything a little honesty goes a long way.
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September 2023 by nelsen judge
Very nice people very knowledgeable all ways willing to take the time to find a fix to your problem
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June 2023 by John Darney
This place has the very best customer service I've ever experienced ANYPLACE! Way back in 11/2014 we bought an expensive all aluminum powder coated/baked lanai table and chairs from the store owners then. About a year ago it started to have some paint issues. I asked about touch up paint and one of the current owners advised me that it was guaranteed for 10 years and after some contact with the producer, I received a brand new set! Recently I replaced my old noisy pool pump with a new variable speed unit. One month after installation, it was running but not sucking water. I called the office at 4:20 on the Friday before Memorial Day and in 20 minutes there was the installer at my home. The problem was a connector had cracked so it was sucking air. He didn't have the needed parts with him so promised to return Monday (Memorial Day) and was here early in the day and did the repair. I go in about every two weeks to have my water tested and am always greeted in a friendly manner and taken care of ASAP. Always good advice on what to do or what I need and never any high pressure. Doug has done all my installations and top notch.
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June 2023 by Mike Schmidt
Friendly service. Always willing to help when I bring my pool water in for testing. They have everything you need for pool and more.
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June 2023 by Ken Rolland
Has a knowledgeable staff and everything that you need to take care of your pool.
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March 2023 by Patty Mohnack
What a great fun place! This store is so much more than just a pool/patio/spa store, it's more like a destination! You actually feel like you're on vacation upon entering this store! There's a great fun floor that makes you feel like you're wading into a pool! So calming and relaxing :-) There are items in this store that came as a surprise to me. In addition to what you'd expect, such as pool chemicals and supplies, there are pool toys, rafts, floats, super cool in-water furniture, (including a furniture line from a company in Minnesota, called Tenjam), there are outdoor clocks, metal artwork, patio furniture, grills and literally every conceivable bit of festive plastic ware to really get your party started! Oh, and did I mention the employees? Such super-nice people. So ready to help with your selections and to offer advice. It's so obvious that this store is a well-cared for place. The employees are happy and helpful and why wouldn't they be, working in such a cool and fun environment! The owner, Kristin, is a thoughtful and caring person. She, and her employee, Eric, followed up with me immediately after my visit to see if I had any questions or if they could help further. Now, that's service that you just don't get everywhere! All I can say is, go, have fun and be amazed at all the great items you'll find for your outdoor spaces.
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March 2023 by T. Nash Weimer
Great place to test your water. Honest people who do not oversell their chemicals.
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February 2023 by Dave Borcas
They have all your pool needs, decorating needs as well as Big Green Egg and Napoleon grills.
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November 2022 by Nancy Mahon
Always so helpful. They know their stuff. Our family has been going there forever. This is a family business and they have whatcha need, orKnows who does Great furniture for outside…lots of decor and gift ideas. Best thing, if the pool is off-kilter giv ‘em a call. ☘️??
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September 2022 by Chris Moritz
My Mom loves this place. They have way more than just pool stuff. Mom loves the decorations they sell. They have great outdoor dish sets, gorgeous patio furniture, metal wall art, pillows, etc. The service is excellent as well.UPDATE: We canceled our pool service because I found out they were charging $140.00 for basic pool service! I couldn't believe it. I found someone for $90.00 and we are very satisfied with his work. My Mom also purchased an extremely expensive Wi-fi remote control device. There was a problem with my Mom's password for the Wi-fi which was on us; however, we cleared that problem. It took forever to get it working. I personally feel she was taken advantage of because my Mom is elderly and has money. I think she was being way overcharged. I do not know what they do charge but $140 doesn't seem like pinching a penny.
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July 2022 by Cathy Holman
Fun, bright and reasonable. Stopped in for a bug brush foe the linai. Went to 5 different stores looking for one. Great inventory.
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July 2022 by Penny Henson Cima
Fantastic selection of everything you could possibly wish for to go ON your pool deck and IN your pool. You have to see it for yourself because words can't do it justice! ?
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July 2022 by Amanda Chambers
Great place to have your water checked for free.