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February 2024 by Diversified Therapeutics (BetterBodyOne)
Waited 4 months for 2 Kohler faucets, finally came in and 1 was scratched. Worst customer service I have ever experienced. They said “we will call Kohler and see if we can get them to send a new one” they couldn’t even be bothered, helping me to open the boxes to inspect everything when I came to pick it up. The parts person just sat there, barely spoke a word to me. I realize I’m just a single customer spending $1800 compared to their contractor to spend a lot more but I will never spend another dime here!
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February 2023 by Sharon Pollick
I ordered with my sales woman Teresa 2 Delta touch activated faucets in luxe gold in the hefty price of $1800+. When they arrived they were in the incorrect finish and would take 6-8 wks for replacements as they were “on back order”. I couldn’t wait 2 months without a sink faucet and told them to return them and issue me a refund, they only refunded us $1600+ which took a full month to receive on my Visa. I happen to review my credit card stats and compare my receipt and called them to ask why I was not issued a complete refund. Their response was “we are going to look into it,” I explained I don’t care what the reason is I just want a full refund as they made an error in ordering the products, in addition to the error my sales woman created with misspelling my last name and causing them not to be able to find my order in their system for a week. Fortunately I ordered and got them from Ferguson within a week.Businesses that do this kind of thing are really unprofessional and very underhanded, and need to be exposed. Pictures tell stories! Google removed my review for showing financial docs showing this. It took more plumbing until January 3 to finally initiate the final $195.38 refund. This was after I filed a complaint with my credit card company. Otherwise we got lip service from Teresa.My cabinet maker ArtisticWood Designs Daniel Romero referred us‼️
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May 2022 by Juan Diaz
Bree was an amazing sales professional. She helped assist my wife and I getting a mailbox with a kitchen faucet. She made us laugh and helped us with customization. Great place
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April 2022 by Christine Matton
Unable to get help from sales person! She was busy with a client and I was invisible...walked around for about 30 minutes and left .
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December 2021 by debby stasevich
BreAnna helped me select the shower and vanity fixtures (faucets, shower head, drains, valves, etc. She went above and beyond explaining the details. Her knowledge of the product she is selling is impressive. Incredible employee and service. The other employee was very personable too. I will definitely be going back when I need anything else! Thank you, thank you. ??
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September 2021 by Anthony diodato
Great customer experience is hard to find today.Breanna truly went above and beyond.Thank You Wool Plumbing for all you do!!!
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September 2021 by Cardita Formal Wear
Brie was absolutely outstanding!!! From the moment we met her, professional, knowledgeable and just a great experience!!! Brie thank you again!!!!Cliff & Victoria
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September 2021 by Miranda Plumbing and Air Conditioning
Great experience. Breanna was very knowledgeable and helpful.Thank you all for your help.
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August 2021 by Steve Kayola
I am writing this review to explain my experience with WOOL PLUMBING in Port St. Lucie. As being new to Florida and from NewYork and trying to build a home for the first time, I must say that BreAnna made my very first visit the BEST I have had out of 8 to 10 vendors. From the first minute we walked into the showroom , she made us feel very comfortable and no pressure, not like all the other vendors( electric, cabinets,.lighting). etc.I can honestly say that Bre was very knowlegeable and patient with us.Bre guided us with the best products and great prices. If i could give her 10 out of 5, I would. Being a business owner in NY she would be the person I would hate to lose as an employee. I was very happy with Wool Plumbing and would recommend them highly.GREAT COMPANY AND GREAT EMPLOYEE
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July 2021 by Charlene Moses
We went to Wool Plumbing for a farmhouse sink and faucet. We were greeted immediately by Breanne who made sure we bought what we needed. She went over each item we needed and presented the pros and cons of each item. This has to be one of the best home shopping experiences we have had. The service was beyond what we expected and the friendliest staff to work with …. Especially Breanne.
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April 2021 by Sean Lippai
Overpriced...snooty sales lady...customer no service...
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February 2021 by Jan Smith
Wool Plumbing Supply. If you are remodeling, Wool will treat you right with respect and professionalism!Had a problem with a faucet missing parts. At first, the folks in store did not want to help with problem. After complaining here and contacting Mr. Wool, an immediate response was received and a new faucet is on its way! Thank you Wool Plumbing!
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December 2020 by Jen Sanders
Finding tubs is hard, especially when showrooms only have space for 1-2 on display. 9x out of 10 you end up spending $2K+ on something sight unseen. I went in with a specific tub shape/size in mind looking for recommendations. The woman working at the front desk was not really interested in helping even though I was the only one in the showroom. She showed me one other tub in a catalog and offered up a couple of websites to go look myself. It doesn't show a good understanding of the available options or the needs of the customer. Prices were high and due to the overall lack of interest in assisting here we took our business ($7K+ purchase) down to Stuart.
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November 2020 by Jose Martinez
Kenny was the most helpful hard working person there. Everyone else seemed to be too busy to help or return calls. Once I finally went to pick up what I ordered, the person that was supposed to help find and hand me my order was none stop complaining about people arriving 25 min before closing and mumbling foul language even though we can here it perfectly clean from where my co worker and I were standing. If it wasn’t for Kenny being awesome I would of rated a 1 start for terrible customer service.
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October 2020 by Lisa B.
Very nice store if you know what you want. Sales girl is not knowledgeable about plumbing at all.
