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March 2024 by Anaiberca Martinez
Very good experience, the representative Dayani was very professional and very attentive, she resolved my order in a short time.
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March 2024 by Carroll R. Bailey, Jr.
I am a newer customer and didn't understand entirely how the billing worked on my DexcomG7 system. I called the billing department and Lori was so completely helpful. She was professional and so wonderfully personable. She just made my day and my opinion of Wellstart Medical is very positive. It can be difficult to get great customer service on the phone these days, but Lori in the Billing Department was wonderful.
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March 2024 by Robyn Gardner
Horrible customer service! They contact the customer to do a 30 day check in to make sure customer has enough diabetic supplies for 30 days and when you tell them you only have enough for 10 days they say your next order doesn’t ship out for another 5 or 6 weeks and they aren’t concerned about it and won’t send them sooner. Why do you call the customer to ask if they have enough supplies for a specified amount of time but you won’t actually make sure that if they aren’t going to have enough you make sure they will get them sooner? The CS agent was horribly rude about my 14 yr old needing more diabetic sensors. I’m in shock at the lack of concern that agent had. Just wow!
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January 2024 by Brian Ayres
Wellstart is a fantastic company to work with.Everyone is so friendly and very knowledgeable of the products they distribute.There technical people are also very helpful,and are great at what they do.We have been happy customers with wellstart for approx five years .We would like to extend a friendly heart felt thank you to steve,and Nemy,for there top notch cust service,job very well done.
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January 2024 by Melissa Shultz
Company that has values and does the right thing with integrity
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December 2023 by Linda Reece
Very easy to re-order supplies and get replacements. Customer service is very good.
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November 2023 by Craig Allen
FRUSTRATING!! I contacted Well-Start on 10/23 to advise them that my Dexcom supply would end on 11/15... I called twice since that time and as of 11/20, I have still not received my order. Nor have I received a tracking # that was promised on two different phone calls. I have been w/o the use of my Dexcom since 11/15... I will be looking for another supplier...
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November 2023 by Mary Alice Carter
Stated I could. Not get my order until six weeks. They have to review my medical records, which I did not give them permission. Also to be approved by my I surface, which does not take six weeks
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October 2023 by C Fegarido
I'm very impressed talking to your Rep, Jasmine. She was very positive, customer friendly & engaging. Most of all, she's technically competent & patient answering all my inquiries. Thank you & it's a pleasure doing business with you all.
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October 2023 by Steven Moore
My experience with Nemy today was phenomenal and certainly educational. My conversation with her was most enlightening and fact filled and served to make my transition from the Dexcom G6 to the G7 a little easier. This will be a new experience regarding the supplies and the follow up that will follow with the Wellstart team. I compliment Nemy for her exceptional manner and ability to make clear the procedural directives involved with the G7.Sincerely, Steven Moore.
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October 2023 by Chelle Miller
Nemy was so helpful in walking me step by step in getting started in G7 for my glucose monitoring.She made this experience easy & stress free.
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September 2023 by Joseph Williams
Super friendly, quick and helpful customer service. I spoke with Naomi on the phone and she was an absolute joy to work with. I look forward to future business with this company as most other diabetes companies have been a real pain in the behind!
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September 2023 by David M
Customer service is always professional, helpful, and caring. There is rarely a wait more than a couple minutes. My mom uses the dexcom 6 and we feel so much better now that she has it. Any issues we've had, have been on our Dr's office side. I'm bad at remembering names or I would write down all people who've helped.Thank you to all the staff.
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August 2023 by Elizabeth F
Never have a problem with my supplies. They call every 30 days to check in with me. I appreciate them calling & will continue to do business with them.
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August 2023 by Mayrene Johnson
After dealing with another provider who was nearly impossible to contact for supplies online or by phone in recent months my endocrinologist office suggested a change as several other patients had similar experience. Wellstart responded and followed up quickly. I so appreciate being able to order supplies and feel assured my order will be shipped and available timely. Thank you staff of Wellstart!
