-
February 2024 by Jose Garcia
Cashier greeting a customer with:Phone number?That is not how you do it. Not even a good bye, or have a nice day.Britney, was a rather disinterested help.
-
January 2024 by Rob
Expired food for my cat.
-
January 2024 by Dionisio Lochridge
It was nice clean and had lots of tish
-
January 2024 by Bryan Yatkowitz
Theyy had what wanted and guided me to other possible items
-
January 2024 by gordon specht
Well stocked dog accessories and a ferret and birds and fish
-
January 2024 by Gary Cicio
For whatever reason ( never explained by Customer “service” ) I had two different accounts created. Same owner, same dog, same info BUT different account ya assigned.The account NOT “registered” for rewards got credit for my 4 grooming. I got none. When Customer “service” told me they could merge the accounts - they did. Cut did not transfer my grooming punches.This is Customer “service” I can live without and will be cancelling my account.
-
January 2024 by Cynthia Massing
The cashier was a little short with me. I was purchasing 5 cat carriers. Some were put together, some not. I asked her how I could be sure all the fastners were included. She said if they were zip tied together they are complete. Very short, kind of sarcastic response..I'm moving and way too busy and to tired to get into it with her. The lady that helped me out to the car howeverwas extremely pleasant and sweet and very helpful
-
January 2024 by Naima Lyn
Very helpful staff and good selection of everything. I took 1 star off cause they don't groom cats at that location. That is so discriminatory. As a grandcatmom, this hurts.
-
January 2024 by nancy satten
John was true to his word and did everything he said he would do. I expected there to be some problems but there were none. I had heard bad things about other pool companies. JM Custom Pools surpassed all of them. From day one I never had a problem during each phase of construction. I would definitely recommend them to anyone that is thinking about putting in a pool.
-
January 2024 by kathy Snyder
Wasn’t able to register for dog training online so went into store. Everyone was very pleasant and Toni was so helpful.
-
January 2024 by Merry Pena
I cannot believe you charge customers .10 for a bag because you want to save the ocean, how about find a better way to package the items your customers purchase from you? Will no longer be going to Petco
-
January 2024 by L M
Was about to purchase several stuffed toys for all the dogs for Christmas My total came to $80, I was then informed I would have to carry all the stuffed animals out to the car without a bag or pay $0.10 for a plastic bag. I told them they could keep their stuffed animals and I will be making my purchases somewhere else in the future every purchase will be somewhere else in the future rather than at a Petco store, Good luck to you in the future
-
January 2024 by Sandra Ariza
I always find what I need. Staff are always nice and helpful. Love our rewards program
-
December 2023 by Mary Strates
First-time customer. We relocated from central Florida recently. I got to my dog appt. approximately 15/20 mins. early as I was not sure where the store was and did not want to be late! There were employees in the store, one that I actually saw for sure. Another customer arrived. He also came with his pet. Someone came to the door for him and told him we could not enter!!! Then another came and still would not let us in!!!I am wearing a medical boot. I'm unable to comfortably stand without support for a long time. I assumed I could do the drop-off and be on my way. In order to drive, I must remove the boot and put it back on before exiting the car. To say being told I could not leave her there for her appointment was very inconvenient.
-
November 2023 by Sasha Hair
Absolutely the worst customer service! I visited the store on November 2nd and made a purchase. Initially, my cashier was playing with a dog while she rang me up (I didn’t mind at all). However, after I processed my payment, the system timed out as the cashier was playing with the dog. I immediately received a “transaction approved” notification but the cashier said that my payment did not process. I showed her through apple pay and my bank account where the transaction was approved. She assured me that it did not go through on her end and asked me to run it again. I needed my dog food so I told her I would try it but asked for a manager. A manager by the name of Chris came over and was very passive, both the cashier and Chris assured me that one of the charges would fall off since both charges said pending. Today, Novembet 6th, I checked my account and both charges were now posted to my account $47.35 (twice). I called the store and asked for Chris, I tried to explain that I was indeed charged twice. He immediately became defensive and kept repeating, “I told you, you would have to call customer service, I can’t do anything about it”. He had no care or concern, nor an apology. I asked for him to escalate my call to someone over him, he replied “I am him, I am the manager, youre talking to him”. Just simply rude and arrogant. I then said, “you’ve asked me to contact customer service, can you provide me with the number”? He sat on the phone and didn’t say a word….then when I said “hello”, he replied “Im looking it up”! At that time I asked if he could also provide the phone number for the corporate office?. Chris replied “why because I told you to call customer service”. I explained that my call to corporate would be about his horrible customer service. Petco is convenient but there are too many pet store options for anyone to treat customers poorly!