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January 2024 by Beverly
Rude staff. Asked for bathroom tissue. 4 hours later we had to go seek out a maid for supplies. Told them we broke a mirror. Marked the spot before we went out. Returned 7 hours later and the marker and glass shards were still there. There was a scrap of paper on the floor in the hall the entire 3 days we stayed, also muddy footprints in the elevator the entire stay. Be sure to take Lysol and disinfecting wipes for your own well being.
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January 2024 by Matt Kieffer
Great value hotel with easy access from I-95. Although I only stayed for one night, staff were friendly, the bed was comfortable and room had been recently renovated with a very comfortable bed and large TV that could be hooked up to streaming services.
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December 2023 by Michael Kulpa
We(Hus, Wife, 2 kids) left this hotel early to get another location for the last day of the vacation. Staff was very polite and friendly. Hotel was very well kept and rooms were clean. As for the room; the shower handle has to be in the worst spot possible as I hit my elbow multiple times and I’m overall thin. My wife brought up the same issue about the location; not rating the hotel down for that. The rating is because of the following in the shower they have the long tubes of shampoo, conditioner, and body wash but day one we found out the shampoo was empty. Then day two out of the conditioner. With large containers some company standard should be in place to make sure all have a minimum of 50% or more. Had to call housekeeping to replace/fill both times. Then the replacement of towels said we need four towels and would only get two causing us to have to go get more each time. Another problem was the hot tub heater was broken upon arrival. Told it was going to be fixed the next day which it wasn’t and continued to get the run around. 5 days later and still not fixed the front desk said they fixed it. So that night we went out to the hot-tub and found out it still wasn’t hot. Another staff member then informed us it wasn’t getting up to temperature and was the same temperature as the pool. Kids ended up swimming in the pool for 30ish minutes and called it a night.Hopefully this is just an off week!
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December 2023 by Mona Lisa
Amazing, Anaya at the front desk was the Most wonderful ever. Gave my daughter a little treat. Made us feel so much better after an awful experience at Best Western Downtown Stuart. Thank you.
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December 2023 by Kay Pierre
I was there at a company Christmas party. It was bad. They ran out of food which prompted guest to leave. There were no servers working the event. They served ice tea with no ice. It was still warm from being brewed. There was no sugar, salt or pepper available for the tea or the food. There was a cash bar with a person (m) and a trainee (f). When we asked for soft drink options, he was very rude and practically barked them at us. My companion asked if he was mad and he said that was his resting face. They ended up giving me 6oz of the already flat Sprite for "free". Come to find out after the event, the soft drinks, although behind the cash bar, we're complimentary and we were not subject to only hot ice tea and water. The last thing is we had the room until midnight. The male started breaking down the tables and chairs around 10pm. We thought it was to make room to dance. No, it was to kick us out early. What a disgrace.
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December 2023 by Beverly A.
The staff is cold, unhelpful and rude. We requested bathroom tissue after we ran out, and had to go find a maid to get supplies when no one showed up after 4 hours. I broke a hand mirror in the room. Reported it to staff. Left a note on the floor indicating where the mirror broke and glass slivers remained. Returned to the room after being out 7 hours, the note and slivers were still there. I will never recommend this hotel.
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December 2023 by Random Viewer101
Dirty rooms, hallways, elevators and pool. Room service only works in the morning, and barely at that. If you need any extra towels or toilet paper you have to go and get it yourself.Front desk was cold, rude and tried to double charge for a reserved room.The only good thing about the hotel is the location since you can go elsewhere very easily.
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December 2023 by tameika rich
I went to a holiday work.party there. The the guy working our party was so rude. There was no sugar straws , condiments ice or sodas out there for the guest until 2 hours into the event. The bar tender guy acted like people were Bothering him while he was there to serve drinks. Then he started breaking down all the tables and removing the chairs when we had 2 hours left for the party. He was running in between people on the dance floor so he could remove the chairs and Noone could sit. The bathroom stalls didn't work. It was terrible. Never again!
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November 2023 by Christian A Zuniga
Bad service all across.The restaurant had dirty plates and the breakfast buffet was missing most of food items they charged for the buffet fee I paid with my room. The food was greasy and unhealthy. The two employees running the buffet were a sad example of how to scare people away.Front desk girls were rude.Everyone acts like they hate working there.I will NOT be back
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September 2023 by Miguel Rivera
Very clean, friendly and helpful staff, the bed was so comfortable that I was late for my
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September 2023 by LESLIE DIGIACOMO
We were unable to enjoy the pool or spa but it looked great. The staff wasn't the friendliest, but they weren't rude either ... the bed was way too firm for my liking but that's just personal preference. I am only giving three stars for location mainly because of the ongoing construction, once the roads and buildings are finished it will probably be way better. So just be prepared for the orange cones and blocked off lanes!
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September 2023 by wallace humphries
Wonderful and very clean hotel. Customer service is ? and location is beautiful and near all major attractions!Rooms: Very cleanSafety: All doors to outside are locked and location is very safe
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September 2023 by Janice A.
I had a Wonderful experience in this hotel it was a pleasant surprise to see a nice hotel at an affordable price in this town. They were soo clean!
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September 2023 by Sean E.
Room comfortable but service is lacking. Called downstairs at 7pm for extra pillow and was told was completely out of pillows. Your a hotel, this is what you do.. A hotel running out of pillows, lol.
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September 2023 by Peyton Grier
Had to pay 742 dollars for a horrible stay. Was told breakfast was included but when we went to go eat breakfast, we had to pay for it. $17 a day for breakfast for one person. There's an extra charge for pancakes, waffles and french toast. I can get that for cheaper at the store. The shower doors don't stay closed and housekeeping did not come at all. Let me repeat: HOUSEKEEPING DID NOT COME NOT ONE TIME. They did not come change our sheets or throw our trash. We had to do that ourselves. We had to go to the first floor to get towels and trash bags. We were supposed to get a discount because we were part of a family reunion but Hilton garden inn said that we didn't mention it to them when we did. For this kind of service, 742 dollars was too much. Wish I could get my money back. This hotel deserves zero stars.Edit: Toilet handle was broken when we arrived.
