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July 2024 by Thomas Jacquet
Great customer service! I love this company.
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July 2024 by Mohamad Hussein
1- Relatively timely
2- Professional associates that came home to provide the services 3- The best of all, my emails were answered by calls to explain and my hat goes off to Daniel!
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June 2024 by Shando Bethel
Prompt and very professional!!
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April 2024 by Laura Peterson
I’m so disappointed in this company. I ran out of gas and canceled Easter because we couldn’t cook. (Totally on me) They sent out a technician the following Wednesday and he said he couldn’t fill their TANK because he didn’t have the correct connection. Now the tank belongs to Thompson, wouldn’t they know in their records what tank I had. Shouldn’t their techs be properly equipped to handle any and all tanks owned by them??? They came out Thursday to swap out the tank. Unfortunately I could not be home, my son stayed home and the technician explained that he could not hook up the tank because he wasn’t an adult, and while on the phone with my son, the technician PROMISED HE WOULD RETURN FRIDAY TO CONNECT IT. Well, guess what, NOBODY SHOWED UP. So then I talked to Manny, and initially he started saying that they could have recertified the LPG tank and then came back to say that they just can’t get here today to hook up my line to the tank. That’s all that has to be done. He didn’t even try to see if one of the technicians or the tech that promised, could come out today to connect it, so we could cook and enjoy postponed Easter dinner. I told Manny I would have had an adult at the house if that was needed and then he said it has to be a resident, when I asked why, he said to teach us how to turn off the emergency switch….geez, there is no emergency switch, you just turn the tank handle off. Gosh, what nonsense. I’ve been in the customer service industry for over 25 years and let me just say, I would have moved mountains or offered the service myself to a customer in need.
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January 2024 by April Nelson
Extremely helpful and friendly staff! Easy to order service and fast delivery!
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January 2024 by Bridgette Nichols
Our loyalty will remain with Thompson-Gas. With other companies we felt like a number. Their competitors gave little to no customer service or client respect. They often acted as if the service call was a bother. The moment I called Thompson Gas I knew I had reached our new supplier for propane. From the representative on the phone to the technician who arrived at our home, both were well informed on products, pricing and scheduling. Both went above and beyond to assist me. Kudos to you TG for embracing quality service and professionalism!!!
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December 2023 by Babbetta Nichols
Exceptional Service. We can't say enough about this phenomenal company. Professional and Courteous. This local PSL business knows the importance of keeping their clients happy.
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December 2023 by Mort Shapiro
I spoke with Customer Service Team Lead, Katie , who is very knowledgeable and did a wonderful job helping me
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November 2023 by MrSandomir
Stoped today around 10:30am, place closed, no one answer phone!
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November 2023 by Kipp Cooper
So far an amazing company
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October 2023 by Kelly Clark
What a company I ran out of gas and they came the next day to certify my tank and with in 1 hour the man was here to fill my tank all of the companies wanted to charge me $150. To come out and check my tank to make sure it’s good then they would come out and put gas in that would take anywhere from a week to two weeks. Thompson had it all done within one day and no extra fees. Ladies in the office were wonderful it’s nice to see a company that is not out to take a vantage of people. This is a great company.
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September 2023 by Janice McGivney Keiser
A totally positive experience with both office & field staff. Would highly recommend this company to others needing these services.
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September 2023 by Ernie Inge
Responsiveness
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September 2023 by Bill Brach
Easy to work with
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September 2023 by Rosario Terrano
Very professional from the first phone call and addressed all my questions.
