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October 2023 by Jordan Gattis
They were super nice and helpful to my mom and I when we called about my grandparents vehicle after we hit a deer! They were very friendly and great service!Service: Body & Trim
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July 2023 by tyler freeman
Hands down Winner for Best Customer Support!!!Went out of their way to cover Subaru expenses that the insurance wasn't willing to pay. They mean it, when they say, they WILL Take Care of You!
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June 2023 by jody smith
Matt and Katie were fabulous. Five Star is appropriately named and does not disappoint.
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May 2023 by kathe hayter
Katie is the BOMB! So helpful, efficient and friendly, actually a good experience. Body work is great! Thanks!
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May 2023 by James Peeples
Take your car elsewhere this place is over charging people like crazy! If your insurance is paying awesome! But if you’re paying out of pocket take it somewhere else! Insurance companies should investigate how much this place is charging people!See the attached photo! The lady in the office who built the quote said they are not ordering any parts for it but as you can see 458 dollars on parts. 11.8 hours of body labor to remove the bumper and quarter fender and then to reinstall it! (It take 1 hour maybe to remove both and 1 hour maybe to reinstall the bumber and quarter fender) Then charging 9.2 hours to paint a bumper and quarter fender. (9.2 hours to paint a bumper and a quarter fender ) Then charging mechanical labor when it’s a bumper and quarter fender! No mechanical labor involved! (It’s a scratch on the bumper and quarter fender) Then they are charging 414 dollars in paint! It does not cost 414 dollars of paint to paint a bumper and quarter fender! MIND BLOWN! and she looked me in the eyes and said yes that’s what it costs to fix 2 scratches on the bumper and quarter fender!Update! I will not remove the posting! Considering I have an estimate and a picture of the estimate you wrote! I would want the review removed also when someone finally called you out for over charging people! I wonder if insurance companies realize how much you are over charging people! This Also Explains the only good reviews they have trying to black mail people who leave negative reviews! That explains the getting away with overcharging people!Seems like Most people like me and I am an enjoyable person!I go out of my way to help people and that is exactly What I was trying to do was help a girl you guys were overcharging and you know it!Jodean User ProfileJodeanJanuary 2023Fantastic Guest! Cleaned everything and left the cabin in pristine condition!Stacey User ProfileStaceyNovember 2022James and his family were wonderful guests! He was very communicative, respectful of the house rules, and left the house in great shape. He even cleaned up some trash the bears had dragged onto the property! I’d be happy to host him and his family again any timeDavid User ProfileDavidNovember 2022James and his family were wonderful guests. We highly recommend James to all future hosts, and he is always welcome to come back.Tammie User ProfileTammieAugust 2022James is a good guest. Thank youJohn User ProfileJohnMarch 2021The best even helpful to the neighbors.Gary User ProfileGaryDecember 2020James was a last minute booking.He was very understanding waiting for housekeeping to finish.He is very personable and we enjoyed conversation.I would have him back at anytimeVacasa Arkansas User ProfileVacasa ArkansasJune 2020James was a great guest! Place was left clean and communication was smooth as can be. It will be our pleasure to host his next stay.Michael User ProfileMichaelApril 2020Very nice guy Excellent Guest !Kenny User ProfileKennyAugust 2019James was my very first customer and left the cabin very clean. Absolutely no problems....thanks James....hope my future customers are as considerate!Debra User ProfileDebraJuly 2019James and family were great guests at my home. Definitely would have them here again!
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March 2023 by Woken Rage
Great service!!!! Friendly people with fast and excellent workmanship.Service: Body & Trim
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August 2022 by Cindy Vardeman
Matt saw my husband carrying a car battery out of Auto store about to walk .2 miles to our broken down car. He gave us a ride. He was the friendliest person, put us in touch with a tow truck business and mechanic. He didn’t have to do any of that but he did. So impressed with this, we were on vacay and it is nice to know there are kind folks like Matt to help out. THANK YOU MATT!
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July 2022 by Chris G.
So I'm traveling from Ohio with my 4 Granchildren . I have a Mechanical issue with the Motorhome and BJs automotive repair was willing to help us . BJ'S parking area is small and was packed . I pull into the neighboring business 5 Star to find out where the Best place to put this 31' Motorhome so it is our of the way . Mike the supposed Manager at 5 Star comes over and gets Nasty with my wife and Brother in law. They explained we will be there 5 minutes while we find out where to park . In the meantime my wife is exiting the RV with her Service Dog and the 5 Star customer is oblivious to the Dog and almost runs it over . I yell for him to Stop and I guess this Trigger Mike and he lost it. I spoke with him about his unprofessional manners and left an Honest Google review of our experience . Shockingly the Owner went low and responded by accusing us of being Drunks , speeding and other lies. WOW ! Since i can't respond to his slanderous lies on Google I am leaving this review on Yelp. I am sure they do outstanding work from their reviews but Professionalism Classes are strongly suggested
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January 2022 by St. Joe Jen
The customer service was amazing. They were all friendly and Matt was helpful and very knowledgeable. Truly nice people who do dependable and honest work.
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October 2021 by Mike Sparks
Matt & the crew are truly a five star operation! Best service center on the Forgotten coast of Florida. No hassle of dealing with a dealership service, just good honest business going on in this location. The front desk from start to finish was completely professional. Could not recommend a better establishment for vehicle needs than five star! Thanks again Matt & the whole five star Crew.Services: Body & Trim
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May 2021 by Stephen Teekell
This shop was great! Very responsive to the customer's needs and got the job done under budget and ahead of time! Highly recommend! You can tell the owner's take pride in their final product and are very nice people!
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May 2021 by Camren Cunard
The body work is great however... While having body work done, Someone at 5 star made an error and now my car has no power steering and a few other major engine issues that it didn't have before I dropped it off.When asked, the owner said he would handle it, I told him that he's more than welcome to make this right but I did not trust him anymore and was not leaving my car in his care. He then deemed my car unsafe for the road so I couldn't drive it away. The same day he called me to pick up my car, he deemed it unsafe... WHAT?!I then tried filling a report through the sheriff's office for the damage he had done but that failed do to the the "small town buddy system"... I tried calling a lawyer but he wouldn't help because he and the owner go way back... another fail do to "the small town buddy system."I ended up having to pay for my car to be towed to my home.I do not trust these people.. I will never recommend them to anyone.They damaged my car so bad that It was deemed unsafe to drive away and had to be towed out of there.The county officer told me I was causing a disturbance on private property and threatened to put me in handcuffs.This business is ran by crooks and has the backing of the people that are supposed to help you when these issues arise.Take you're car here at your own risk..Response to the reply-You are more than welcome to fix what you broke but on my terms.The facts remain, You let me drive off of your lot with power steering failure, break failure, and issues with the engine that are yet to be determined. I could have seriously injured myself or someone else.Nearly $5000, 10 days and I have to tow my 2018 toyota home.If You think I'm going to trust you with my car after the damages it received in your care then your a fool.Your other reviews mean nothing to me and do not accurately reflect my experience with your shop.I hope you do give 5 star quality work to every customer and they don't have to go through what I'm being put through because of you.Service: Body & Trim
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May 2021 by Brown Sugar
100% Recommended. Matt the owner has a kind spirit. Also, thanks to Richard and Dee for making both trips to 5-Star, another 5star rating . Thanks guys?
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March 2021 by Alfredo Allegri
Recommended 1000%. Excellent Staff, all are professionals, attentive. The work on my car was first-hand, paying attention to every detail. I congratulate you for your excellent work. Thanks for being patient and understanding my bad English.
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March 2021 by Robert Sumner
Matt, Dee, Roger - Great work and customer service.