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March 2024 by Michelle
Nathan and James were awesome
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March 2024 by Gerardo Caban
Excellent service I definitely recommend to do your taxes with H&R Block. To my W-2 I paid $89.00 in my opinion I feel the price is too high especially with high cost of living and inflation thru the roof. H&R Block should lower thier prices or at least a discount. On a positive note I had a great experience.
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March 2024 by Jessica Balok
Absolutely painful process to sit through. I have been doing my own taxes the past 5 years with turbo tax and wish I would of stayed with it to save myself two hours. My husband has been using H&R block for 5 years prior to us being married. Since we are recent newlyweds we figured it would be easiest to go together even though we wanted to file separately for personal reasons. The tax preparer seemed annoyed that we wanted to file separate and that it was going to take longer with a response of "why?". We did not even manage to get through my taxes as he had another appointment waiting over 30 minutes and it took him over an hour to complete my husband's who simply has a W2. Also, keep in mind he has been going to H&R block for years now which automatically populates your information into the system. The majority of the staff at this location are older and unfortunately do not know how to use the system/technology. Every time there was an error pop up, the preparer would say "it is the system, they updated it." When I could see that he simply had to click on the box to enter information. As well as typing with one finger, which you can imagine made the process longer. I did not feel confident that my taxes were going to be done correctly as he did not ask me any questions and kept clicking on items I could not read myself from where I was sitting. I stopped him and asked if me buying a house this past year would have any changes as well if he noticed I had a 1099R and 1098-T sitting on the table. He stops and goes "oh, you bought a house?" This was my time to get out and I simply told them I would have to reschedule another time. I left there and went directly home to file my own taxes online. I am giving two stars because they were able to file my husband's taxes. However, I advise you to use another location, specifically Trinity as they have younger and more efficient staff.
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November 2023 by Lisa Delucco
Jessenia is a most helpful person. She is also knowledgeable and very sweet to customers
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May 2023 by Riri
Gilbert was amazing! I usually feel uncomfortable doing these type of things alone due to the fact that I am young. But he made me feel very confident during the whole process. I was given great advice and feedback on how to prep for my taxes and I definitely have a better understanding with the type of tax documents I deal with now.
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April 2023 by John B.
They have been doing my taxes since 2016. Paid extra for the first year they did my taxes. So when I got a letter from the IRS, they told me to see the tax advocate in Clearwater Beach Florida. Been waiting for a call from them for three weeks. Stop back in the office to talk to the senior tax specialist. She was too busy! Said she would call me back. Still waiting and it's been two weeks! IRS agent said that H&R Block was passing the buck by sending me to the tax advocate!
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March 2023 by Nina Vonne
Came in with our dics last week (Tuesday) after about an hour of all the initials, Jamie started that she would have to give a call in a couple of days to call over to another office to get more direction on what to do with ours because she hadn't done these type of taxes in so long. BOTD given. We've called several times on the 24th and the 27th. No answer or return call. And again today. Same thing. So it's now present day. I arrive to retrieve all docs given a week ago. They couldn't find it at the front. Waited for her to return. When she finally popped around the corner, no apologies, no update. Nothing. She walked me to her cubical and asked me to wait there. She went to the cubical behind her looking for our paperwork (3 mins and 45s). She came back around to her cubical that I was standing at not in, reached for an envelope to place it all in, handed it to me (not worked on, noted, untouched) and walked away like she did something. All the while she bad mouthed all the rest of the employees there about them being new and not really knowing what they're doing and that we were better off letting her do them. Never again. Beyond unexceptional.
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March 2023 by ELITESNIPER148 X
Jazmine at the embassy crossing office was absolutely amazing. I couldn't have asked for a better tax experience. I will be returning every year from now on!!!!
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June 2022 by Makeem Ubiles
The main reason is that he was very professional, he made sure he explained everything to me
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April 2022 by Cari Ann Andrews
Jamie McCracken is the best. She gets the job done and doesn't mess around. We won't use anyone else.
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March 2022 by Delmis Fernandez
I'm very disappointed about it. been doing my taxes at the place in Port Richey., having extra and unnecessary fees. called them for answer never had. i don't how many persons they did. the same. something is not right there. I'm not come back and dont recommend.
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March 2022 by Amanda Haystrand
Shannon was very sweet and caring and was able to answer my questions on the phone
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March 2022 by Kathy Bozakis
My tax consultant Erin McCabe has done my taxes since 2020! She has always helped with suggestions that is right for me!
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March 2022 by sjtheWolf Boss
Very good customer service and helped me fully.
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February 2022 by Elizabeth Sipes
You always take the time to answer questions thoroughly and repeat them if necessary your kind and courteous and I've been coming to you for so long you know my family
