Burlington is a store offering deals on a wide variety of merchandise, including clothing for kids, juniors, young men, ladies, plus, and men, as well as name-brand beauty, accessories, handbags, shoes, and home items. The store promotes major sales events like a Summer Clearance with frequent markdowns. Many customers love the store, finding awesome and cheap items and praising the kind, knowledgeable, cheery, and helpful employees who provide friendly service, effortless returns, and go above and beyond. Managers are noted for assisting at registers. The store hours are also appreciated. However, some reviews indicate significant drawbacks. The store is frequently described as very messy, jam-packed, and disorganized, with narrow aisles that make navigation difficult. The merchandise racks are often cluttered and mixed, with men's and women's clothing placed together without clear signage for different sections or sizes. Shoppers report a lack of expected inventory, such as specific brands like Nike or quality business apparel and winterwear, noting the stock differs from other Burlington locations. Criticisms also include poor quality materials, inconsistent sizing, and a limited color selection dominated by black, dark grey, and seasonal red. The overall experience can feel overwhelming, like a maze, leading some customers to leave without purchasing.
