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August 2024 by Rosey Foster
Our experience was the worst over charged charged for 6 days instead of 5 our dog was covered in urine everyone of his toys smelled like piss they should be turned into animal protection we will never use this place again they need to be shut down
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July 2024 by harley clines
We’ve been using the VIP Pet Resort for nearly 6 years. Price increases and post-covid hiring problems are understandable. However, after 2 recent extended stays things have changed. Some of the current staff now seem unhappy. We no longer receive the usual pictures or updates. We supply the food as required, but after picking up our 2 dogs from our latest boarding we noticed that their treats were gone and the food container itself was as full as it was on drop-off date. Instructions were clearly written on the container. The dogs were noticeably thinner. That was especially disturbing.
No one could confirm if they had actually received their playtime or if they had received the suite which was requested.
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June 2024 by Moe Al
This place will leave your dog to overheat, if it means that the supposed "groomer" doesn't have to leave the front desk. And all the experienced workers left and it's all new people working in the kennels, but now they don't even have enough staff to operate. Plus if your dog has food and doesn't eat, they hide it so you don't know how much they missed. It's called the "extra food bag." Go to Pet Paradise, your dog will be happier, better cared for and get actual emergency services.
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November 2023 by Liz Arnold
Super cheap and always easy to book. I always bring my boys here.
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November 2023 by Who is Z
Friendly customer service
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November 2023 by michael britt
Great place for your pet
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September 2023 by LA
Super cheap and always easy to book. I always bring my boys here.
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July 2023 by Hana Kinnett
Best service and my dogs like to go there.
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June 2023 by David Roberts
I used VIP for the first time Memorial day weekend. Very caring staff. My two small dogs were well cared for. I would trust them with my fur babies with them again. 5 Stars service.
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March 2023 by Matt Simmons
I can’t say enough positives about VIP Pet Resort! They take great care of my (often picky Double yellow head parrot). They even tolerate me calling every day to check on him, even though I know he’s fine. The staff is sweet and very responsive.
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February 2023 by Salt Flats
Overall, it seems like my cat was treated well while staying here.Biggest complaint was that they gave my cat carrier with collar inside to another customer. Not so sure how that happened, especially since my cat carrier and my cat's name tag has my name, number, email address, and address on it. Interestingly enough, whoever got my cat carrier and collar hasn't reached out to me. So now, I have someone else's cat carrier, and have to get a new collar and tag for my cat.
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February 2023 by HM
I like the place. The cost of haircut is 20% higher then any other place I have been. But they are friendly and nice.
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January 2023 by Josh J-Cheng
Overall, it seems like my cat was treated well while staying here.Biggest complaint was that they gave my cat carrier with collar inside to another customer. Not so sure how that happened, especially since my cat carrier and my cat's name tag has my name, number, email address, and address on it. Interestingly enough, whoever got my cat carrier and collar hasn't reached out to me. So now, I have someone else's cat carrier, and have to get a new collar and tag for my cat.
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January 2023 by Stephen Smith
Facilities a bit older...sometimes tie dog's out, bad for larynx..reasonably priced
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December 2022 by Phoebe Belna
I would never use this facility again to board my dog. From the outset i had an uneasy feeling and should have trusted my insticts. I did hesitate but my vet office said that they were aware of the place and spoke positively about them, so i decided to try it.I initially made a call to arrange boarding for two nights. I reserved the dates after inquiring about the rates and service. The rate was super reasonable and i was told my dog would also receive an exit bath. For an additional fee they would include walks on a leash, play time, and other features. I did not choose the additional services until arrival. When i called to confirm my approximate arrival time their was confusion about my reservation. Once we cleared the confusion up, I proceeded to take my dog to the facility.Upon arrival i was greeted by a woman who was quite unpleasant. Her manner was in no way welcoming. The charges were discussed and i was told again that my dog would also receive an exit bath. I also arranged for two extra services, a walk and a play time. (Ultimately it was too rainy for these services).Upon returning to pickup my dog i was told the total for the bill and the total did not match what i was quoted. The total she stated was including the two extra services that we did not receive. The woman then did delete the extra charges. She was quite short with me but did delete them. I was then told i was just paying for the two nights. I used my debit card and signed the receipt and put my copy in my purse. As we were leaving i had my husband go back in and leave a cash tip.When I returned home i was balancing my checkbook and noticed the charge from VIP which was approximately $20 higher than what i was quoted. I noticed my paperwork stated a charge of $17 for a bath. I was at no time told there would be an additional charge for this. I also noticed a service fee of an additional $2.75. Now, these additional costs weren’t going to break me but it is the principal of the matter. When i called VIP about these additional charges i was told only at this time that they DO charge for the exit bath. When i questioned the additional $2.75 i was told it was because i used my debit card to pay. There was NO signage regarding this. As a matter of fact, when i called today to speak to the manager she stated they did have a notice on the counter for over a year but removed it.I was ultimately told i would receive a refund to my debit card for the bath. (When i initially called yesterday, i was told by another individual that i would receive a credit at the establishment for next use. I stated that was unacceptable because i would not be using their facility again).I let it go when they could not find my dog’s remaining can of food, it was just a minor inconvenience for me.This facility is not a place that will get my business again. I will happily pay more for a more organized, friendly facility as i have done in the past.
