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August 2024 by Daryn Dunnell
I have been trying to close a savings account that my mother left me when she passed, its been 3 years of constant running around with no help and "thats our policy" as a response.
Absolutly terrible customer service.
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February 2024 by Madison OConnell
I purchased my first home with Trustco a week ago! Amal made the process so easy, and honestly don’t know what I would have done without her! She was so helpful in guiding my through the process and everyone at trustco was so nice! I’m so excited to have my loan through them.
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February 2024 by Sandra Mills
We just closed on our first product with Trustco. Trustco is truly a different and better experience. Amal Fanous is extremely knowledgeable about mortgage products offered by Trustco Bank. She helped us find the right product for our needs. Very trustworthy! Thank you Amal!
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October 2023 by Michael Burgess
Our experience with TrustCo Bank and particularly Ama Fanous has been very positive. Amal has a warm and friendly personality and made it easy as she guided us through the whole home loan process from application to closing. She is knowledgable and a professional and stayed involved at every step of the way. She is just a delight to work with. This is just the beginning of a lasting relationship.
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September 2023 by michael fuad
My experience with Trustco Bank was amazing. Process was so easy and smooth, Team was so friendly and knowledgeable. Not to mention, the most competitive offers. Amal Fanos, the branch manager is so friendly and responded all my questions and concerns by quickly and effectively. I got the loan money to my account in 2 weeks only. I would like to thank everyone specially, Amal Fanos.
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August 2023 by Dina Nady
Amal has provided excellent customer service to me and my family. It was my first experience with Trustco bank and she guided me through the entire process easily and smoothly. I opened 3 accounts for my daughters and myself. Very knowledgeable
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August 2023 by Linda Gnau
Dealing with Amal is like a breath of fresh air. She personable and knowledgeable. Trustco is what every bank should be...for the customer.
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August 2023 by Karen Crichton
Great personalized service, always happy to help and very responsive. Amal always goes above and beyond to take care of us. Would highly recommend.
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August 2023 by Donald Ude
Amal was very helpful and the greatest! Helped throughout the process
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July 2023 by Pranesh Palanisamy
Great local bank to work with! Rates are fees are always very low and Amal has been great to work with! Would highly recommend Trustco for all banking needs!
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July 2020 by Liz Roy
They treat you like family!
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July 2017 by William Caples
This bank is amazing they put together the best options for anyones mortgage.
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March 2017 by Daniel Wilson
The employees here are always so nice and polite, yet they also remember you and treat you personably... Also, they remember my dog and have treats for her at the drive-in! Awesome!
