-
January 2024 by Amy Z.
I had the absolute WORST experience with Lowe's Home Improvement. Our refrigerator broke, we ordered one from Lowe's it was delivered in 2 days, but we ordered the wrong size that was our mistake. They made the accommodations for a new one to be dropped off a few weeks later as they had to coordinate a truck to pick the one up and drop off the new one. They said they were 90% sure there would be no time lapse in between the old one being picked up and the new being dropped off. They came to get the old one (the one that didn't fit) and never dropped off the new one. So we were without a fridge. We reached out and they were not able to help that day. The next morning they called saying we were refunded for the first refrigerator (mind you we also paid for the second one as soon as we ordered it) and it was closed. The day before they mentioned giving us a rebate for the food we lost, when the called the next day they said no credit would be issued as they closed the case and refunded it. So again we do not have a fridge at this time. he went down to the store in Port Orange spoke to several people including the Manager Lisa who said it was "Karma"?? Which is obviously super helpful. They offered my husband a rental truck where he could move another refrigerator (this is now the third we have purchased) himself, obviously he could not do this by himself so he opted for it to be delivered the next day so it is now 3 days without a refrigerator. They delivered it the next day and when we plugged it in, it did not work. So they had to take it back. At this point we called another place and got a working one delivered the next day. Lowes NEVER contacted us about the refrigerator not working and how they are going to resolve it. my husband called Lowe's about still not receiving refunds for TWO refrigerators. And they could not find it, after My husband told them the receipt number. They told us we had to go to the store. So we will visit the store another time to receive refunds for a refrigerator that was never delivered and one that was delivered and did not work. We will not be using Lowe's again. #loweshomeimprovement
-
November 2023 by Aj F.
Not one of the better locations. Parts bins are not organized and are for the most part filled with everything from near-by bins. Pvc, sprinkler lane is so bad I ended up going down the street to the other big name place. Electrical area was much better with helpful staff to answer any questions. Big store like other locations so a good selection and clean. Check-out is nice with friendly staff. Both big names are close enough for one to go on line, find the better deal or who has what you need and go there. Both have about the same experience bar the mixed up parts bin as stated above.
-
October 2023 by Consuelo Armitage
Here I buy my tools and our materials.
-
April 2023 by Brandon L.
Huge shout out to Sydney at the Port Orange location as well as her ASM Amanda and our first customer service rep Vic. They were so helpful with a price match and took the time to make sure everything was correct and taken care of. Hard to find good, hard workers these days that go above and beyond. Kudos to these awesome ladies.
-
September 2022 by Jesus R.
This review is specifically for Billy that works at Lowe's Port Orange. We purchased some flooring at a higher price even though it was posted for a lower price on one of the signs. We had already paid the higher price, but we felt unhappy about it. I returned later in the day and saw Billy near the flooring department. I decided it was worth at least asking if they would adjust the price. Billy listened to me and seemed like he genuinely wanted to help. He went and spoke to a manager about giving us a partial refund - while I kept my fingers crossed. Sure enough, Billy returned with a smile on his face and said the manager approved. He walked me to the customer service counter. I thought he would leave me there, but nope. He got on a computer and did the refund himself. The refund was not an insignificant amount. Billy was so kind and helpful ! We went from being unhappy and frustrated to super happy and grateful. Thank you Billy !!
-
September 2022 by Bob L.
Worst customer service. Was suppose to have a installation and no one showed. Made a second appointment wasPromised first in the morning. It's 11 am and no show. Poor customer service and communication
-
August 2022 by Jamie C.
Unfortunately what started out great has turned into a nightmare. We spoke to what seemed like a very knowledgeable salesman who helped us purchase several appliances.First our washer and dryer. The washer arrived and was installed but afterwards it made a terrible grinding sound. We called Lowes right away and they scheduled a replacement to be installed. The replacement was a dud too. We called and they started searching for alternatives and said they'd call back. This is still unresolved and we are washerless.Then there is the refrigerator we purchased. Scheduled delivery was delayed and we keep trying to schedule it but they can't find the order. They also called the wrong number repeatedly when trying to schedule it. When we call for help we are on hold 30 mins and more. Our dishwasher is scheduled to be delivered next week. We don't have any confidence it will arrive or be the quality we expected. Their staff seems knowledgeable and friendly but they recommend bad products and their delivery and installation is not reliable
-
May 2022 by John M.
This particularLowe's Home Improvement is located on the corner of Dunlawton Avenue and Yorktowne Boulevard. The location is strategically placed to be convenient to both the residents of Port Orange and those who will need to travel on Interstate 95 to get to this particular Lowe's Home Improvement.Like most Lowe's Home Improvement locations, the parking lot is large and the store has a lot of items in front of the store for sale.The staff was friendly and helpful and I was in and out in a relatively quick amount of time.
-
January 2022 by Jeff S.
After paying over $2,000 for a new range at the Ormond Beach store, Lowe's tried to deliver a "scratch and dent" (see photos) from the Port Orange store. The damage to the outside of the box was so noticeable the delivery crew pointed it out at the warehouse. Instead of opening the box to survey the potential damage, the supervisor told them to "take it, deliver it, and if there is any damage tell the customer to call Lowe's for a discount". Of course we refused to accept it and when the crew called their supervisor they were instructed to return it and tell us "someone from Lowe's would call us that afternoon". The day went by without a call from Lowe's. We then called Lowe's but now realize that customer service does not answer the phone for at least 30 minutes, and when they do you are "forwarded to another department" that does not pick up at all or disconnects you after 45 minutes. After many hours of frustration we called the Ormond store and we were told that despite our making the purchase from their store, they could not help us and we would have to call the Port Orange store. After several more hours of frustration of not getting through to anyone at the Port Orange store we called the Ormond Store once again, insisting on speaking with their shipping manager. Who ended up being the most helpful Lowe's employee we encountered. Using a direct number she had stored on her cell phone, she called an Assistant Manager at the Port Orange store and explained the situation. She gave him my phone number whereby he assured her he would call us immediately. After waiting another hour we called the Port Orange store and 30 minutes later Customer Service answered and we told her we were waiting to hear from him (we told her his name) and asked to be connected with him. After another 45 minutes of being on hold we hung up and called the Ormond Beach store, spoke with the shipping manager, who apologized on Lowe's behalf, called the Port Orange assistant manager, told him how unprofessional it was not to call us, and received another commitment to call us. This time he called, apologized, and told, us he would work on getting a replacement delivered to us the following week. We asked for a confirmation call on Monday which he agreed (three times) to do on Monday. Going so far as telling me he was entering the call as an appointment in his Outlook calendar. On Monday he did not call. We called, went through the usual half hour of waiting to be picked up, asked for him by name, told he was in the store, only to have him never pick up the phone. We called back, expressed our frustration whereby we were finally put in touch with a different Assistant Manager who (without our identifying who we were) immediately told us the the delivery date would be Wednesday. On Wednesday the same delivery crew delivered an undamaged range. If I could leave zero stars I would based on Lowe's lack of concern by attempting to deliver an obviously damaged product and their lack of concern in communicating with their customers. We will never purchase an appliance from the Port Orange Lowe's. And if we choose to purchase one from the Ormond store, we will insist on a guarantee it will not be delivered by their Port Orange store. If Lowe's is unable to give that guarantee we will take our business elsewhere and share our experience with Lowe's whenever the opportunity arises.
-
June 2021 by Neisa C.
Laina helped me in Appliances even though that's not her department- goes to show you how Lowe's team go above and beyond!!! She engaged every step of the installation process!!! Great keeps me returning back to shop here at Port Orange Lowe's
