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November 2024 by William Bevington
Comcast (x-finity) is the absolute worst company for customer service which doesn't exist in their vocabulary. Can't wait for an alternative to exist!
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November 2024 by Michael Ferrari
Jairo and Lenz were useless. They treat Xfinity phone support like they were a separate entity. Phone support says to go to the store. Then at the store they say you need to call. Terrible customer service as well. They don’t listen when you talk and give canned answers that don’t help. They contradict each other and stay silent for long moments at a time without information.
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October 2024 by Jan C.
When the service is down they don’t allow you to contact customer service. They tell you when it’s back up you can contact them. Went into Xfinity store. I was told , If I want reliable Internet with Xfinity. I needed to go to their business plan otherwise I only had recreational Internet and I can’t expect it to be reliable.
Xfinity responds to your complaint using a robot. That shows your lack of customer service and how unreliable Xfinity is
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October 2024 by Crystal Shrock
If I could give no stars I would have they lie!!!!!! Never do what they say. Send techs that never come. Promise refunds you never get. My cameras were broke for months and I was paying for nothing. Internet is always slow or out. YOU CAN NEVER GET AHOLD OF ANYONE!!!!!!!!!
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October 2024 by Suzanne Matthews
The worst service in LIFE…no one ever answers the phone…they don’t even deserve a ONE star…impossible to talk to anyone….horrible way to run a business…yet if WE don’t pay our bill they come down on us or charge more……..HORRIBLE!!!!!!!!!!!
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October 2024 by David Sanchez
This company is full of liars who steal money from customers, never hire their service, they tell you lies over and over again.
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October 2024 by Luis J. Roges
Impossible to talk to an agent over the phone. I am planning to leave XFINTY. Will not recommend them to my worst enemy.
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October 2024 by Jennifer Guzik
Worst customer service ever!
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October 2024 by George Houk
Without question the worst source ever. Can I give less then one star, maybe a minus 10
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October 2024 by Carolyn Reilly
Absolutely unprofessional. I very calmly stated my problem and rep would not give confirmation number, only his word that I'd get an email in 24 hours. Been on the merry go round with xfinity for over a year. Very close to cancelling. Rep then accused me of being upset and mad. Very rude, highly inappropriate. Update 9/18/24 - I never did get that email within 24 hours... Update 9/30/24 - Still waiting on that email...
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October 2024 by No Name
Terrible experience here. Super dishonest rep was all smiles in the store, told me he'd follow up and help me get an account transferred, then totally ghosted me, leaving me with late fees and an account I couldn't access. Eventually, the third world call center was able to work it out more efficiently. It's really sad when the local customer service is worse than the call center.
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October 2024 by Matthew Schmidt
Place is a joke. They sent me equipment I didn't need or want. Then I waited over an hour to return it. I now have a Drs appointment and must leave because no one has helped me yet. You would think they would have some one for just returning equipment? Not a good business. We will be switching services soon as we can
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October 2024 by Chad “RooFER 4 LiFE” Morrison
Never hire Xfinity Comcast I spoke to a guy named saying that said he was waving fees then received an email saying fees weren’t waved. once I spoke to a lady hazel the supervisor over Aya. Said they are not waving any fees and this charge will go to collections if I don’t pay. This is for a cancellation. I highly Reccomend never going through Xfinity.
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October 2024 by virginia stellato
My bill is completely wrong and everyone can see that it's incorrect but no one can fix it... what's wrong with this company y
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October 2024 by david dalton
Worst service in the country!
Even worst customer service
