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May 2024 by Eric Frohn
Great staff, extra Thanks to Alex, and Shawn for helping my sister. Much appreciated. Have been a VZW customer for 20 yrs., have always had great customer service from this location. Thank you gentlemen.
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May 2024 by Stephen Ray
Great place, knowledgeable staff
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May 2024 by Shirley H
I have never had such poor service at this store. I went in with a problem with on my Samsung phone. I was informed that I would have to talk to tech support. They didn't even try to help me. I have been with Verizon for many years. If Christian had been there I know I would have gotten some help.
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April 2024 by Ann G.
Male employee was complaining of having a long and busy day. Newsflash; that's called a job. I have one too as a Supervisor of a World Language Dept. with many staff and students. And I don't/ can't refuse service. As a result, he wasted my time and did not help -- just flat out refused a reasonable request. A call was just placed with a complaint against him. My advice: go to location at 3280 Tamiami Trl as they are more helpful and not rude. My advice to the male employee: "Suck it up buttercup"
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April 2024 by Jeannie
I went to the Verizon Store in Port Charlotte, FL on 03-22-24 & received exceptional services from Christian. He patiently walked me through everything that he was doing on my phone, as he was doing it, which put me at complete ease and comfort. Christian was kind, funny, thoughtful and professional throughout my entire transaction. He was knowledgeable about my device, as well as, some additional new accessories I was interested in. Going to any phone store can be like going to the DMV, but Christian, at the Port Charlotte Verizon store was truly a one-in-a-million kinda guy! I couldn't be happier with my NEW PHONE & the overall impact that Christian really made on my day. Thank you, again, Christian - you were awesome! ????
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February 2024 by Pavlo Goncharuk
this is one of the worst stores ever. there are always long lines and the employees don't care that you've been waiting for an hour, they just. and no one helped me solve the problem and told me to call customer service
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February 2024 by Caleb Grim
Extremely rude and unprofessional.
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February 2024 by C K
Alex was extremely rude.
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February 2024 by Lavasha Marion
BY FAR THE WORST EXPERIENCE I HAVE EVER HAD! The customer service is non existent. The reps are unbelievably rude and unknowledgeable on how to solve problems. The wait time to just be told “I can’t help you” is crazy. The “manager” Tony is too good to help customers with sales even though you guys clearly need the help. I waited for 2 hours. The guy that assisted has no clue on what he was doing. This location needs to be shut down seriously & I plan on giving corporate a call
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January 2024 by Alex McRae
Brian was so helpful, got me in and out with exactly what I wanted. Great store and people!
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January 2024 by Shyann Canul-Thompson
Nina was awesome and made the transition to Verizon so easy!
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December 2023 by John Forr
Bought a phone for 99 year old Father in Law. Luckily we went to a company store so that they could guide us in what to get. We would buy him the latest and greatest phone however he would not be able to use it. They actually saved us $170 dollars because someone else tried to sell us a more expensive phone that he never would be able to use. Also adding the additional number to the account only cost us an additional $10 a month. We tried online also but they wanted to change our plan and at over 70 y are old we like our plan and know how to use it. Verizon cellular works for us. A little costly but we are over 70 and it helps since we have iPhones, watch’s and iPads and the interface between Verizon and Apple is well within our septuagenarian capabilities.
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December 2023 by Shawn Pangburn
Excellent advice
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November 2023 by Megan Morat
I’d been dreading getting a new phone for months, but the experience I had was totally seamless and I’m so impressed by the friendliness of the staff here. They were all so helpful and made the process a lot less hellish than I assumed it would be!
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November 2023 by Gregory Cox
Customer service is a joke. Nobody knows anything. Don't waste your time. Call the manufacturer of the product.
