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September 2023 by Jeffrey Frawley
Huge shout out to Jake for helping me finance a truck. Jake was very knowledgeable and made the process easy. I will be back for a 5th truck.
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September 2023 by Deju Johnson
My boyfriend purchased with this company and I stayed with him through the whole process. It was a very tailored experience. Allen the owner & CEO made sure he got what he needed and then some. Allen even made sure to reiterate the process and information clearly so there were no misconceptions. We are both thankful.
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September 2023 by roderickus sullivan
The atmosphere, the managers are all amazing. Mr Allen, helped me out alot with different information about trailers. His knowledge helped me figure out which trailer would be best for my food buiness. Thank you to all of the employees
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August 2023 by Nicholas Groeschel
I am usually not a fan of car salesman. How ever the young man that runs the Used Car Factory, Jake, was a master of his craft. Not only did he get me approved and in the car I wanted but he also got my payment very affordable. Everything I asked he was able to provide and really is such a sweet man! He continues to check in with me and shows his great customer service around the clock. Thank you Jake! Go in and ask for him!
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August 2023 by Jake Waelti
Best car deals in town made the process quick easy and painless. Employees helped me even get paystub‘s from my job.
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June 2023 by Jeff Kozlowski
I had a great experience with Jake and Allen when I bought my 2011 Ford F-150. I looked at just about every truck for sale in the area and Used Car Factory had the most reasonable prices. They made financing and buying super easy and the truck is in excellent shape. I would definitely recommend checking them out.
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May 2023 by N z
I bought NISSAN Quest at Used Car Factory on February 9th. The boss said that there is no problem with the engine gearbox, otherwise they will take care of it within three months. I went to find them from the second day, and returned to the factory for repairs four times within 50 days. The first two times were repaired at the Used Car Factory. When I picked up the car, I found that nothing was repaired. Only the promise was not fulfilled. The third time I had to go to other places by myself. Local maintenance, the fourth inspection at the specialty store Harbor Nissan - the gearbox needs to be replaced!Due to the word limit, I didn't go into details, please help to give a star evaluation.I am a new immigrant to the United States, and the people and things I have come into contact with in the past year have touched me, making me believe that Americans are more authentic, kind, enthusiastic, and have a sense of justice, but this experience of buying a car confused me. I should thank Used Car Factory for making me realize how naive I am, and I should re-understand America, but I believe that the American spirit cannot be trampled on, and I believe that honesty is the foundation of being a human being! It is the way of doing business!
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April 2023 by Simone Pascarella
I love this dealership. Jake was amazing. I will definitely be back!!
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April 2023 by Nicole Marte
This dealership is friendly and so accommodating. Jake is exceptional and an amazing employee!!!
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April 2023 by Suzy Flores
Owner got me in and out with 2 hrs , with test drive and great explanation of all the details. Definitely recommend!
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April 2023 by C D
Our temporary plate was about to expire. Called and messaged, no response. Went to store personally asking for the registration, claiming "on the way" and won't order a new temporary plate to cover the gap. "The cops don't care" they say. Never pick up our call or respond to message after they get the money. They promise they would repair the million problems but make you drive the car to them and leave it there. When I went to pick it up, nothing was fixed, and there's a extra 100 miles on the car. What shady business is this? How much are they paying to forge fake reviews and hide real reviews? Jack the salesperson and the shop owner, how do you sleep at night making money by making others suffer? I guess I see why now.
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April 2023 by Katelyn Hixson
We went in to look at minivans for our growing family. Jake was a huge help getting us into a 2016 kia van something we never dreamed would be possible, he made it happen. We love used car factory, they will work with you and are all so sweet!
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March 2023 by Straight White Fatherly Figure
Very kind people. Cant deny the fact that they helped me out. My only gripe is the lack of communication that i experienced. But they seem to be pretty honest. Thank you guys ??
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January 2023 by victor santos
Well I can honestly tell you from experience they do have a great program to help you restore your credit in 6 months it does work I traded them the first vehicle that I bought from them after 6 months of payment being on time and they were able to get me into another vehicle that I was happy with and my credit score went up so I will recommend people going there and seeing Jake asked for Jake he's a very great person and he'll help you and any possible way that he can but she must communicate with him and be honest
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January 2023 by Tripp Carpenter
Will not cover there warrant, we're to put spark plugs in the car they change 6 broke one and did not change the other 2 that were hard to get to, atl went out had to buy it they put it on went to get the car it would not start had to buy a battery, to get it put of there, Bad place to shop.
