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March 2024 by Kaiden Rexrode
Came in to switch a phone over had to figure it out ourself while the person who talked to us when we got here helped another person the entire time. Name was Joshua
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March 2024 by Green Buttahfly
Just left here and was extremely satisfied if you need to get a phone I highly recommend talking to Austin he's the fukn BEST ‼️‼️ FRIENDLY, KNOWLEDGEABLE AND QUICK SERVICE, I was so impressed I HAD to leave a review
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February 2024 by Stephen Smith
Josh the sales person was outstanding with helping me out. A true professional!!!
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February 2024 by Tom
Allowed a man my mother was dating to walk in alone, tell the clerk a sadsack story and get himself added to her account without her authorization, then proceeded to buy himself a new iphone on her account. She called the fraud department who locked the line and started an investigation.AFTER it was already being investigated, the guy went back and got himself RE-ADDED. When the fraud group called, the clerk didn't want to lose his job, so he lied and said she was there both times. She asked for the video camera footage showing her having been there and they said it's not worth the effort but stiffed her with the $1,000 bill for the phone.DO NOT EVER TRUST T-MOBILE TO HAVE YOUR BACK WHEN IT COMES TO FRAUD! THEY DON'T CARE, THEY JUST WANT THE MONEY!
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January 2024 by Zac Jones
Would recommend this location over any
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January 2024 by Sophie Ohler
Great store with very good staff. everything i needed was taken care of
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January 2024 by Martha Boss
Having trouble with my phone so I went there just to ask a few questions. Within 10 minutes I was fixed and out door
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December 2023 by Martin Phipps
The absolute experience with any provider!!! Tristan has no idea what he’s doing, also known as Josh as he called himself when calling T-Mobile customer service. He had no idea how to set the galaxy watch 6. He didn’t even know how to turn it on or swipe, seriously you work for a cell phone provider. He gave up after a couple of minutes which he said to the customer service rep 40 minutes and then said, all I can do is cancel the account. Horrible, horrible. He doesn’t need to be working at any cell provider. I’m a new customer and rather than troubleshoot the issue with the brand new Galaxy 6 I bought, not from TMobile thank God, he said he could cancel the line…. Wow, WHAT!!! Can’t believe this. I hope someone reads this that can actually do something. I didn’t even want to give 1 star… so disappointed
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December 2023 by eve pinder
Joshua welcomed me into the store like an old friend, showed me how to fix a glitch and shared information about a possible upgrade. No pressure. I'll be back!
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November 2023 by J S
Sales rep Taylor miss lead my wife on purchasing at full retail and then open phone and screen protector. Didn’t tell her about restocking fees and didn’t print all 4 pages only printed first page.She return the phone but the sales rep SHANE have a huge rudeness attitude treating us like a child and giving us rude remark. Acting like a manager when he is not and telling us the real manager can’t do nothing for us. Poor services she didn’t even have any services call and she still within 14 days in fact she purchase it 3 days ago and still got charge $70 dollars. Shane is a crook!Do your self a favor and make sure you don’t get screw and ask about restocking fees as they keep it quiet.
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August 2023 by Nancy Mitchell
U couldn’t ask for a Better EmployeeTaylor is IncredibleManagement Material??
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July 2023 by Ken Ritt
I was in this store last night to change my service from VERIZON to TMOBILE. First I SAVED $50 per MONTH? with the move.They did all the changes to my new SAMSUNG - I watched and had to do nothing.?Taylor was excellent and the manager James was very helpful.I also bought a portable HarmanKardon bluetooth speaker that is a great remote speaker.I highly recommend TMobile and this site.FAST EASY - whats not to like?
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July 2023 by DJ_ G-Rod (DJ_ G-Rod)
First of all, Jules (associate) was real nice and helpful.I was with MetroPCS for the past 9 years or so. I walked into T-Mobile on a whim since my cell was damaged and needed a new phone. I wanted to see what deals they had going on.Jules pointed out the current promotion which included a $800 credit on a phone, so I chose the Samsung A14.T-Mobile charges tax on that $800 phone so I paid $70-something for the tax and got the $55 plan.The Samsung A14 which I was quoted being an $800 phone is actually a $199.99 phone everywhere else, including Target and Best Buy. I should have done my research right then and there.I feel CHEATED and LIED to by T-Mobile's associate.I'm assuming she has to lie to customers making them believe they are getting a real expensive phone when in reality they are not getting a top-notch phone and i could have gotten a better phone elsewhere for that kind of credit.Shame on you T-Mobile. Now I have to return the phone tomorrow and have my plan voided because of dishonesty.Shame shame shame.The 2 stars are for the friendly associate. Zero stars for T-Mobile.I should have stayed with MetroPCS. $40 a month for a similar plan and the phone would have been a free trade-in with Metro.
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June 2023 by Margaret Mckay
Jules was such helpful,she saved the day! She is so Smart and a great help, a credit to your company.
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May 2023 by John F.
T-mobile is a scam if you signed up for a free phone promo in the last 2 years. There is a good chance that they added it to your plan and started charging you for a phone that was on your plan. T-Mobile is now changing there terms and conditions so you can't file a class action lawsuit with them they are now going to be able to sweep crimes and accusations under the rug without you knowing. By signing you u for a free phone then making you pay for it makes it look like more people on signing onto T-Mobile artificially driving up there market value. T mobile also refuse to print contracts or terms and conditions when you sign up. You have to agree and sign everything on there website. The same website the have access to change whenever they please. That means they can change your plan,terms, and contract all without your knowledge or permission
