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July 2024 by Kathleen Belville
Had what we wanted and needed. Great service from service rep. on the floor, which acted as cashier as well. Love their app. It tells me what isle to find stuff.
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July 2024 by Jaimie Suzi
every time I come into this Lowe's, they are rude. I don't know what is up with the attitude with the people in the store, but it's not a pleasant experience.
I also ordered a grill… And told him I wanted to buy a propane tank because I didn't have one. He told me he was going to have one delivered with my grill for free… Nothing showed up. I just don't like when they lie to you in the store and then have no accountability.
I never experience people like this when I go to Home Depot. I guess now I know where I will continue to do my shopping.
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July 2024 by Deborah Scott
The customer service person was very rude and insensitive.
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July 2024 by Howard Price
Bought a new riding mower on 5-18-24, it was delivered the following Monday. It was delivered by a sub-contractor. The driver of the truck, as soon as I mentioned my name he asked me if I had any PAIN PILLS!! I said NO! He asked again and I said No again and told him I get 4 a day and that it. That was the end of that. Now as far as the mower, the 2 self tapping were not tightened leaving the seat loose and rocking as I drove it up the drive shutting the engine off and on as the seat rocked My wife went back to Lowes and spoke to a Nigel Barnes and explained the issues we had with the screws and the pain pill incident, he said he never heard a story like that. He replaced the problem screws and said he would report this to supervisor. A super called my wife back, couldn't remember name said he apologized for their actions with the delivery and said he would send me $100. gift card for my inconvenience. Never got card or heard a thing since!!
Update: Finally received gift card for $150. It ended finding out it 3nd. Party delivery service, not Lowe's. Thanks
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July 2024 by Jack H
Had a great experience today at Lowe's. The rep that helped me was Jim in the plumbing department. He helped me
find everything that I needed for my project.
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July 2024 by Fantasx
All helpful helped to get right items good lowes
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July 2024 by Phillip Ketcham
Clean store. Service is ok. Products are good.
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July 2024 by deb cook
I would not use Lowe's for any major work they use subcontractors and the communication process is very poor. You actually deal with five different parties when you have a window install. one hand does not know what the other hand is doing. Placed Order with Lowes Port Charlotter for new windows on October 2023. Several issues have occurred. Initially on window delivery Lowe's mismeasured 30% of my windows. So there were two installs of Windows one right before Christmas and the second one in March of 2024.I had a broken screen and a lever that was missing. It took weeks to resolve this. The lever never got replaced In March after the second window install, I noticed that the seal was broken
on one window. I've been working with Lowe's to get this resolved. The first replacement of the window that had a broken seal. The replacement window also resulted in a broken window seal. I still have a window that with a broken seal. I continue to get the run around about when it will be fixed. This is going on 9 months now since I signed a contract with Lowe's. I have exhausted all efforts trying to work with the window representative at Lowe's. I'm thoroughly frustrated and disappointed.
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July 2024 by Travis Green
Easy to locate items on the website before I shop! Helpful in store personel! My go to!
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July 2024 by Kumar Nathan
Clean and great customer service
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July 2024 by Dawn Ownby
My husband and I were shopping down one of the aisles and then we were told we had to leave by 2 employees that said they had to get a stock pallet down, because they didn't want to wait for us to finish shopping. Who does that, we spent thousands of dollars in that store over the past 2 years on flooring, paint & supplies, plants and pots, the list goes on. We were shocked and then pissed off so we left our cart full of stuff, walked out of the store and will NEVER step foot in another Lowes as long as we live, we have never been treated so rudely ?
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July 2024 by Chris M
Nicely run place, love the regular employee I've come to know and trust their helpful advice
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July 2024 by Michael Stapleton
Went there to buy a new refrigerator and freezer, Ken was a great help we're happy with our pick.
Lowe's had a much better assortment than there competitors
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July 2024 by Parker Judd
this is probably the worst lowes on the planet. too many awful experiences to even begin listing.
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July 2024 by Tamara Tridle
We have shopped at Lowe’s for numerous house projects and appliances and are tired of the incompetence. After today, we will no longer be shopping there as it was the final straw. We waited over 15 minutes for them to figure out the price of something before finally just saying forget it and leaving. Horrible customer service. We will go to Home Depot or other alternatives moving forward.
