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October 2023 by Tim & Melody Farrell
KG and Dalton were great to work with and very helpful. I highly recommend them.
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October 2023 by Ralph Krixer
My Grady White Freedom 285 received damage from Hurricane Ian. I did not want to take it to the dealer of purchase, so I asked my canal neighbor where he bought his and would he recommend them. He told me to speak to Sean Keathley at Ingman Marine. Before contacting Sean I called for Mr. Ingman, but got a general manager that told me Mr. Ingman does not take calls and that he handles everything for him. I spoke with Sean, and the first email with pictures went out on 11/13/2022. Sean explained to me that with a location down, inventory damaged, and current customers needing work it would be many months until they could get my boat in. He gave me an estimate based on photos, and a check came in from my insurance made out to Ingman Marine. We were all set, and I knew I had to wait a while. We stayed in contact and the date to get me in had changed a few times. My boat was to go in the beginning of July / 2023, then moved to August 2023. Until one day I had called for Sean and spoke to the GM again (he would not put me over to Sean). He told me it was going to be another 4 months from what Sean had Promised me. I explained the situation, and he did not want to hear it. TOTALLY UNACCEPTIBLE FROM THE GM!! I did call and spoke to Sean again, and at the end of the conversation like others I expressed to “not forget about me and call me back” I never heard back and to date never have from Sean.Now over a year later and I can’t get my boat in another place until Jan, 2024 and will be down for months. Ingman Marines actions has caused me to have my boat on a waiting list for 10 plus months with them, when it could have been down long ago.Do not waste your time dealing with this man and his company. Learn from mine and others mistakes. This man like many other company’s set it up so that they do not have to deal with people, nor do they keep their finger on the pulse of their business. A receipt for failure!!I look forward to seeing a day when Ingman Marine goes out of business!!
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October 2023 by Ralph K.
My Grady White Freedom 285 received damage from Hurricane Ian. I did not want to take it to the dealer of purchase, so I asked my canal neighbor where he bought his and would he recommend them. He told me to speak to Sean Keathley at Ingman Marine. Before contacting Sean I called for Mr. Ingman, but got a general manager that told me Mr. Ingman does not take calls and that he handles everything for him. I spoke with Sean, and the first email with pictures went out on 11/13/2022. Sean explained to me that with a location down, inventory damaged, and current customers needing work it would be many months until they could get my boat in. He gave me an estimate based on photos, and a check came in from my insurance made out to Ingman Marine. We were all set, and I knew I had to wait a while. We stayed in contact and the date to get me in had changed a few times. My boat was to go in the beginning of July / 2023, then moved to August 2023. Until one day I had called for Sean and spoke to the GM again (he would not put me over to Sean). He told me it was going to be another 4 months from what Sean had Promised me. I explained the situation, and he did not want to hear it. TOTALLY UNACCEPTIBLE FROM THE GM!! I did call and spoke to Sean again, and at the end of the conversation like others I expressed to "not forget about me and call me back" I never heard back and to date never have from Sean.Now over a year later and I can't get my boat in another place until Jan, 2024 and will be down for months. Ingman Marines actions has caused me to have my boat on a waiting list for 10 plus months with them, when it could have been down long ago.Do not waste your time dealing with this man and his company. Learn from mine and others mistakes. This man like many other company's set it up so that they do not have to deal with people, nor do they keep their finger on the pulse of their business. A receipt for failure!! I look forward to seeing a day when Ingman Marine goes out of business!!
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August 2023 by Frank B.
I'm completely dissatisfied with the service department. I have purchased 3 Seahunts from this dealer over the years. I have dealt with Aaron and Sean for years they have bee there. I sent the owner a letter of recommendation about Aaron. Justifying my complaint. My boat had a 100 hour service done at 83 hours just over a year ago. With covid and hurricane we have only put 20 hours since, asked for an oil change and lube fittings, stating what to freshen it up, if you see anything please call. Thinking an oil change usually run round 300 dollars. Instead I get an email letting me know its done with an invoice for 950 dollars. So, they claim they performed an annual service which turns out to be exactly the same as a 100 hour service I just got a little over a year for 650 dollars. So, the labor charge for the same service was 340 dollars and now nearly double at 600 dollars. Outrageous, for any business to spend a customer money without authorization. I was told by Sean they are the cheapest labor rate on the peninsula. I think the labor rate that is not posted to double is crazy, but I think its wrong to charge for something the customer never asked for. If you decide to use this dealer ask for an estimate prior to any work is done. Personally I'm done and will use some other dealer for service and boats.
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May 2023 by Anita Hayes
Very very poor customer service. Once we paid for the Sea Hunt Gamefish 30ft centerconsole they don’t seem to care about us all the way from the salesman to service. We have been waiting ever since we got the boat on 1/20/23 until now (5/18/23) for parts. Very, very frustrated and disappointed!! Will never purchase anything from Ingman again and will never recommend them. Hope we will eventually get our parts replaced.
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April 2023 by G M
If you are looking for a boat I highly recommend (Ingman marine). I had a few concerns with the boat I was purchasing and reached out to the GM Eugene Kirk who was very polite and professional as he helped me through my questions and concerns as well as got back to me promptly. With all the IAN created difficulties that says a lot about him and his place of business.
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April 2023 by Doug H.
People in the service side were not very friendly. I spent a little time getting parts for my Yamaha.
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February 2023 by moreofthe same
Orion has been extremely patient and trustworthy. Coming from a person that made a career in the automotive industry and has owned several boats after moving to Florida. I wouldn't buy another boat from anyone. Orion has kept us updated throughout the process of ordering a boat. Can't go wrong with Orion and Ingman Marine.
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January 2023 by Frank Giordani
I am from out of state and recently moved to FL.Explained an issue that I am having with my boat and the response I was given was return it to where I had my last service.I wish I could but they are 8 hours away in GA.They said sorry 2000 hours 2004 engine I dont want to open that can of worms.Exact words: Good Luck . . .I offered to send a video and the response was: I dont want to get involved in it.Devin said any mechanic outboard would be willing to look at it.ummm I understand that.. your a Master Yamaha tech.This is a Yamaha that was serviced religiously? Your master yamaha tech doesnt even want to look at it?Anyway. Never had an experience like that.. First time for everything.Went elsewhere and see what they said.I guess if the engine is shot the business I am brining it to will get the money for the repower.
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January 2023 by Frank G.
I am from out of state and recently moved to FL.Explained an issue that I am having with my boat and the response I was given was return it to where I had my last service.I wish I could but they are 8 hours away in GA.They said sorry 2000 hours 2004 engine I dont want to open that can of worms. Exact words: Good Luck . . .I offered to send a video and the response was: I dont want to get involved in it.Devin said any mechanic outboard would be willing to look at it.ummm I understand that.. your a Master Yamaha tech.This is a Yamaha that was serviced religiously? Your master yamaha tech doesnt even want to look at it?Anyway. Never had an experience like that.. First time for everything.Went elsewhere and see what they said.I guess if the engine is shot the business I am brining it to will get the money for the repower.
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November 2022 by Brianna Gutierrez
Definitely recommend doing business anywhere else but here. Chris Parro was disrespectful to our property. Locked our boat in the back for over a week when it was supposed to be on consignment tried to find out why it was not out front and got no response. When we told him we would not buy the new boat without him selling ours he became rude and disrespectful & made us come pick up our boat cause he “could not sell it” then left it on the side of the road in a lake. I highly suggest taking your business elsewhere and saving your time and money. Waste of time! Plenty of boat dealers that would treat people and their property with respect.
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November 2022 by Don Gallerie
Ordered a new Bennington from Ingman a few months ago via phone. Orion Wholean was my sales rep and, after explaining what I was going to use it for, made recommendations on upgrades I should and shouldn't get (didn't try to oversell me). Boat came in last week and Captain Mark Miller took us out for our sea trial. He went over the entire operation of the boat in a clear, concise way. Couldn't be happier with the sales and service I have received so far.Update 1/12/2022-Just received my boat back from it's 20 hour service as well as installing some add-ons and couldn't be happier. Orion in new boat sales, Mike Smith in service and JR who dropped off the boat could not have made it easier. Orion was a great point person, Mike Smith keep me informed of when parts would be delivered and when the boat would be ready and JR was on-time and went above and beyond when he delivered the boat (dropped it into the water and then brought the trailer to our storage facility). So glad I purchased at Ingman!
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November 2022 by wendy ledbetter
Orion was extremely thorough in assisting us in obtaining exactly what we wanted and needed. Our Bennington looks great and runs fabulously. We could not be more pleased!
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November 2022 by Kathy J Coultas
Ingman Marine has been awesome for me to work with for so many reasons:We bought the new pontoon boat from them in 2014– my husband liked them (and he was a difficult man to please sometimes), and they serviced it before, during and after the 20 hour service. They were there when we needed suggestions for things to clean and use for the boat in the parts department (Judy was very helpful!), and then also especially for service with both Mike and Lane. And then Captain Mark who delivered the boat back to me.I was so nervous about working with them after my husband died, and they made it so easy and they were beyond kind—felt like they were a family. They also went above and beyond in the service department, and if my boat doesn’t sell at my house, to someone I know and I feel like they will be able to love and cherish it as much as we did, I will take it back to Ingman and have them sell it for me at their used sales boat lot. I thank God every day for working in and for me to help me be the person He created me to be. I felt that many of their employees portrayed the love of Christ in their work! Kudos to Gary for having and hiring the best at this rather large boat sales place. Rare indeed but so needed in our world today! Thank you!
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November 2022 by Ruth Fry
Chris and Holly Parro are not only friendly and welcoming people: they are informative and shared multiple tips and more during our boat purchasing experience. Purchasing a boat is important to buy from the right business: the people, as much as getting the right boat for you. We did both at Ingman thanks to Chris and Holly! We are very happy with our experience. Ruth and Pat Fry
