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February 2024 by Allan Kosmowski
This kind of service is unacceptable and shows a lack of care for their customers. It is disappointing to see a company that was once trusted and reliable, deteriorate in this way. It is clear that CVS is not prioritizing their customers' needs and it would be wise to choose a different pharmacy, such as Publix, for your prescription needs.
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February 2024 by Cody Breunig
Drive thru been broken for a year, takes them 20 minutes to find one already ready prescription that's been already presorted alphabetically. Not sure what the issue is here but these people are LOST
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December 2023 by Neale Brindley
I was in CVS today at the photo section and the help I received was above and beyond. Theresa was a wonderful person to work with and extremely helpful and knowledgeable getting my photos done in very timely manner. She certainly went above and beyond in helping this happy customer. Kudos to the help at this location on Veterans and Kings Highway in Port Charlotte Fl
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December 2023 by DJ_ G-Rod (DJ_ G-Rod)
The pharmacy doesn't return your calls no matter how many messages you leave. You cannot speak to a real person on the phone...you can only leave a message for someone to "return your call", which never happens. You have to physically go into the store to speak to a person for anything that should be a simple phone call. I feel sorry for the elderly that don't drive and run out of their prescription because of the carelessness of the staff at this CVS location. If my insurance didn't force me to use CVS, I would never go through the hell you have to go through to get a real "human" on the phone. Shame on you CVS, Walmart Pharmacy is leagues above you in Customer Service.
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December 2023 by Jennifer Broy
I absolutely HATE the new “phone message system”!!! You can’t talk to a live person and they are so busy that they don’t call you back. I don’t want to leave a message, I want to talk to someone.
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November 2023 by Chas Foster
Was basically fat shamed in front of the whole establishment when my doctor's office called in my medication while I was standing at the counter. I was so embarrassed I left and never got the call the prescription was ready. The whole time standing there all I heard from the staff was them talking bad about other people and using foul language. Unfortunately this is what my insurance covers. Yay me
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October 2023 by Abigail
This Pharmacy has to be the worst in the history of bad pharmacies. I rarely use it as my kids are rarely ill but occasionally we need an antibiotic. For the last year or so, a child's dosage of amoxicillan has been on backorder. No matter, they can convert and mix right? Big problem. The automated system tells you everyday your script is ready. Then when you go to pick it up, they give you the long drawn out story, don't have the dosage, must mix it, come back later, we will text you when it's ready. I have done this dance with them for 3 DAYS before. This last time on day 2 I finally I got mad about it. My husband had already been there that morning to pick it up per their notification that it was ready but was told to come back in an hour because they had to mix it. When I asked her what the hell they had been doing for the past 3 hrs he was gone, she leaned over the counter, looked me dead in the eyes, and said, "COVID and FLU" vaccines. ARE YOU KIDDING ME!? My child had come home at 12pm the day prior, went to the Dr, called in the script by 3pm, we come to get the script on day 2 bc it's NEVER ready on day 1, you know, we know the drill, and you're telling me the reason you're not preparing and dispensing an antibiotic to me for a child with an ear infection is that giving vaccines is more important!? OVER IT. It is obvious CVS's priority is NOT dispensing medications to the general public but jabbing as many arms as they can. Never going back here again and if you need prescriptions, you would do well to transfer. The lady in front of me said this is always a problem. Ridiculous.
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October 2023 by PJ L
Pharmacy has atrocious customer service. They are supposed to return calls within 2 hours but never call back. Can't call and speak directly with pharmacy but can only leave a message to return your call.
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September 2023 by Courtney Thurman
The wotst customer service I have ever experienced. Horrible pharmacy. Will never use again
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August 2023 by Gerard Jonson
Kindly avoid this store drive branch. They are rude and never have a helping attitude.
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July 2023 by Steve Hernandez
Absolutely hands down the worst pharmacy I have ever used. The pharmacist,Thiu, may be the rudest person I have ever dealt with. She is constantly telling me and my wife that our prescriptions are on back order and can't tell me when they might be in stock or she will offer to fill part of the prescription but can't fill the whole script. I am constantly having to go to other pharmacies to have them filled. She has questioned my and my wife's prescriptions to the point that I have asked if she's a pharmacist or doctor. My wife has a chronic cardiac condition and her actions have placed my wife's health and safety in jeopardy on multiple occasions. To the point that we've had a number of her prescriptions filled at the Tampa General pharmacy even though we know it will cost us more because it is out of network. Unfortunately my insurance requires me to go to a CVS pharmacy to have my prescriptions filled. We've complained to CVS corporate headquarters on several occasions to no avail.
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May 2023 by Aimee R.
Walgreens is worse however that being stated... I'm a critical care RN WHOM has been on thyroid medication since 2012, I do not take the usual prescribed thyroid medication and I need different dosing for the one I do take that requires two different pills. One dose is 15 mg and the other is 60 mg, to equal 75 mg dose that is required for my hormonal function to be within normal range. CVS has screwed this up for 3 years every 3 months, I either get one dose refilled if 60 mg or 15mg, and every time I go there they always have to fix this issue, does not matter whether I personally make sure the tech or pharmacist themself puts it in their antiquated system, it's always (with the exception of 1time), wrong. It's like no one reads anymore and checks right drug, right dose, right person, right route, right time. There's also the fact that because my career is shift work 12 hours a day avg 3 days a week in icu setting I cannot just take my time and call them and continuously get the problem fixed because 1. I do call and it's automated and sucks 2. I'm in terminal holding pattern and when they do answer (which includes the pharmacist from time to time) they hang up and 3. Most days I'm off they are either not open when I can call or they just don't bother answering. It doesn't matter which way I/we try to rectify this problem, it still exists! I know as a healthcare provider and worker about the shortages in healthcare staff, such as nursing and pharmacy techs and pharmacists, it's a thankless job many days. However I only wish that they whom work at this particular establishment put in a minimal amount of effort to actually acknowledge this issue and address the problem I have had by either reading the actual order. From my physician and understanding what I take and how much I need in dosage or communicate with me via in person or on phone the steps they take to make sure they are correct. It's actually considered a medication error on their part, but not a single soul dose anything to correct it and help me, their customer with it. Not to mention ( which is not cvs responsibility I think) the 75 mg dose of thyroid medication I take is one dose and yet I am charged for two doses when I do get both ( happened once, and it is expensive bc it is not considered a standard treatment or formulary drug for my prescription plan I pay for from my job)
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May 2023 by EB Henao
Horrible communication, prescriptions are never ready even if U call 2x & the time your given to pick them up better +another 5hrs to it, & FORGET ABOUT CALLING IF YOUR NOT DISCONNECTED after being on hold for 30+min.I've used CVS for over 20yrs in Ft Myers & never ever had any issues like I've had since moving to Punta Gorda this oast 2 yrs using this pharmacy.I'm I supposed to drive 110 miles round tripwasting my time while being disabled to get customer service that I've always gotten in Lee County?. I think not. Time to go to Walgreens or Publix. Also in checking prices this CVS IS DOUBLE the cost that Publix or Walmart charges! Why?
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April 2023 by Shawn Imhoof
This CVS branch is the single worst pharmacy I have ever dealt with. My family has upwards of 10-15 prescriptions a month filled here because it is the closest to our home, but I am finished. The frustration caused from this branch is ridiculous. Each time my physician has to fax the prescriptions at least 3 times. They never received them! I call, I drive there and wait in lineI make another trip to my Dr. And they call in the prescriptions while I am standing there, CVS denies ever receiving the calls. CVS sends me 30 text messages asking if I want to have the scripts refilled, I tap YES every time. They supposedly call my Dr. (These calls never happen) I just continue getting messages from CVS stating my Dr. Will not approve my meds. I finally have to make another trip to the Dr. In Lakewood Ranch to get them to actually write the prescriptions out on an old fashioned script pad and I walk it into the CVS location myself and finally I get my meds in 1-2 days! The only reason I am giving a 1 start is because there is no option for a -1000 star. HIGHLY DO NOT RECOMMEND unless you want to run out of your meds for a couple weeks every time you need a refill. I AM GOING TO TAKE MY BUSINESS TO #Walgreens, #Walmart or #Publix
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March 2023 by Chris and Tessa LaPointe
My experience started with them being the ONLY pharmacy that had a needed antibiotic, for my very sick child. I called pharmacies all morning and found this one had the one I needed, called the Dr who sent the meds. Now here's where they lost the 2 ? stars. I called 4 times yesterday to see if they had received the meds, the were SO important. Each time I spoke to,I believed to be the same person. VERY rude, short, lacking customer service and empathy. She kept telling me nothing was there and had me stressed for hours. Then the last call regained some of my faith. The last call I got a new girl, she found that my Dr sent the script to a different location, immediately had it transferred and filled within an hour! SHE HEARD ME, she understood the urgency and she was empathic. To whoever you are, thank you for caring. This is not my normal pharmacy and likely won't use them again. But for this particular case, after issues all day, they did come through.
