-
October 2023 by Aly33a _
Very budget. Nice ho ? Very happy!
-
August 2023 by Ann Gilley
Absolutely awful rental experience that started May 31. The truck I was given (and told had just been inspected) had to be towed! The service engine light came on, front tire was bad, and the cargo box leaked (which damaged or destroyed many of my belongings). The service technician dispatched to check the truck said "it never should have been rented," and pointed out the poor caulk job on the cargo box, 'cupped' front tire, bad catalytic converter, and more.Fleetnet, the company contracted by Budget to handle the breakdown was rude and tried to leave me stranded in Michigan.I now have two claims in process with Budget - one for a refund of the rental truck itself, and one for the contents that were damaged or destroyed. Budget Truck has been playing games for two months regarding the truck rental. The third party handling the contents claim, Sedgwick, has been no better.The experience has been horrible. Do not use Budget Rental Trucks.
-
March 2023 by Jerry Branson
Reserved 15’ truck one way to Indiana. When we arrived they informed us there was no 15’. They had a 26’ that had tires that were dry rotted and low coolant. The associate that was there was rude and got smart when we asked for more coolant. We cancelled and went down the road to U-Haul.Disgusting place. Shady business.
-
June 2022 by Tammy Williams
We had made a reservation a month in advance to be sure everything would be ready. Went to the facility twice to check. First time the employee was just sitting in the customer area and decided to help after about 5 minutes. Could not give us a definite answer. Second time Syndee tried to help. Called the day before and was told we could drive to Ft. Myers ( over an hour away) to pick it up. Luckily we made a reservation a week before with UHaul because we knew this would happen. Budget needs to get their act together.
-
January 2022 by paul
Called this location and without having my date of rental the guy tells me 'we don't have any trucks'I told him I wasn't looking for a truck until mid January but didn't seem to matter as he hung up without explanation. Labor shortage or apathy?
-
October 2021 by Rachael Waters
Staff was great. Thats about all the good I can say. Rented us a truck that should not have been on the road!!
-
July 2021 by D. Daniels
I had an absolutely terrible experience. I asked about insurance and the guy at the counter, who claimed to be the owner, told me that car insurance would usually not cover a commercial truck so there would be a daily fee for insurance. The insurance was about the same price as the daily rental itself. Someone informed me that that insurance is usually optional, so I called another budget location just a check, and indeed it is optional. He never informed me of my options after he knew I did not want to pay extra. He proposed it like I had to have it to take the truck.When I returned the vehicle, I spoke with the same guy and he acted like there was nothing he could do and to call customer service. I called customer service, and they were less than helpful. They kept telling me that they would not refund any of the money. Finally, I told him to go ask a manager if they're willing to lose a customer forever over this charge that their representatives scamed me into. They did end up refunding not even a third of it.Additionally, my truck was extremely dirty when I got it. There were pieces of a broken lawn mower in the box of the truck.I wish I would have read the reviews here and saw the other one talking about price scams. Apparently it is persistent at this location. This is extremely short-sighted for this business because they will lose a repeat customer just to scam extra right now.I am extremely disappointed with Budget as a company and this location as a franchise. Both should be ashamed.
-
June 2021 by Aaron Oquinn
Great service best place to rent a moving truck
-
April 2020 by Kimberly Charlton
Absolutely a horrible experience. Driver seat broken. Rode 10 hours on two metal bars. Radio stopped working one hour into a 10.5 hour ride. Hand truck had a broken wheel so it was useless. Opened truck to find that roof of truck had been damaged and repaired. It rained all over our belongings and had to wring water out of our mattress. When we dropped the truck off and the girl at the store was not at all interested in looking inside the truck at the damage where it rained on our stuff. She was very focused that the tank was not full to the brim with diesel fuel. My husband drives diesel trucks and you don’t fill it to the cap, only to the bend of nozzle. Ended up charging us $50 for a gallon of diesel. We will never rent from Budget again!!!
-
March 2020 by Scott Did It
Called to reserve a truck after being told they had one via national phone number. They were incredibly rude in informing us they didn’t have one. We actually called 5 different budget truck locations including this one, Naples, Fort Meyers, Venice and were treated rudely over the phone by all five locations we called. The National corporate office people we spoke with on the phone were wonderful but unfortunately the experience we had led us to go with UHaul instead and I will never rent from budget in the future and I’ll be informing my friends of our experience as well.
-
February 2020 by David Farmer
They were the best and cheapest around here!
-
October 2019 by Dominic Tompkins
Honest people that work at this place would strongly recommend thank you victor as well you are the best.
-
August 2019 by Crystal Correll
Had a horrible experience. Customer service here was horrible!Made an online reservation it was going to cost me about $120 including in town mileage and when we got there they were telling me it was going to be over $200 for two days and I had to put down a $320 deposit and when I showed the lady at the desk my online reservation confirmation she said there was nothing she could do about the prices in her system and that I could call customer service to see what they could do. Sorry but I'm not going to do her job for her .. needless to say we walked out of there and I'll never go back!!!!
-
June 2019 by Caroline Dobay
Worked well with me and my situation
-
April 2019 by Kevin Martin
Well priced for what I needed
