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July 2024 by Robb
I know some of the people rated this like a 3.9. I don’t know what their expectations were, but I found it to be super. I had cell phones, PC, both Mac and windows, refrigerators. All different reps. Everyone did a great job.
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July 2024 by LaShonda Jones
All the employees we encountered were friendly and helpful. My husband didn't find what he was looking for the experience was pleasant.
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July 2024 by Robert Petrites
This place has gone so far down hill it's a shame
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July 2024 by Carrie Rowley
Over priced
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July 2024 by Loyal Ritter
I found the Geek Squad to be helpful and professional. My hard drive issue was resolved.
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July 2024 by The Sandman
***AVOID AT ALL COSTS!!!***
I was told by a young lady with glasses and brown hair that I would be able to return Windows 11 Pro if not needed, when I made the purchase on July 8th.
Keep in mind that today is the 17th, and when trying to return the item, THE SAME LADY TOLD ME THEY WOULDN'T BE ABLE TO RETURN IT! What was frightening is the fact that the girl who was being trained by the employee seemed to know more than the tenured employee does!
What I don't like is the fact that I was lied to in regard to returning Windows 11 Pro. I even reset my PC's before returning the device. The manager backed up his employee, despite the fact that I was deliberately misled by the sales representative. She was probably trying to make her quota and felt that telling me I could return it when I couldn't, was her way of closing the sale.
If she was honest and/or somewhat competent in her job, she would know that honesty is the best policy! Had she told me that I couldn't return it, I wouldn't have made a second and completely unnecessary trip to the Port Charlotte store.
After reading some of the other reviews on the Port Charlotte store, it sounds like they select people whose integrity is vague and who don't take the time to educate themselves on their policies.
If you like being lied to and misled, as well as gambling with your money, then by all means, the Best Buy in Port Charlotte is for you!
If you like honesty, integrity and transparency, then Best Buy in Port Charlotte is a place you want to run away from, FAR FAR AWAY FROM!!
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July 2024 by George & Kathy
Make sure when you go in to ask for a salesperson. You are put on a waiting list to be helped.
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July 2024 by Pam Kidd
Back of story is this…. My mom passed away 3/19/24. I knew we were going to have to travel to Indiana to bury her ashes with my dads…. I just wasn’t sure when we were going to be able to go because I had to have 2 eye surgeries. I went in to Best Buy 4/11/24 and explained that I needed to have a camera and hotspot for my dogs for the trip. The sales guy showed me what to buy and I did.
I was finally cleared to travel and got the items out to set them up a few days before we were leaving.
I couldn’t get the hotspot activated because I didn’t have a pin #. I called the phone number for help and was told I needed the pin on the back of the card or on the receipt . There was no pin on either. I went into Best Buy the next day (July 4) to seek help. The condescending guy behind the counter told me to call the number… I said I already did that. I explained that I needed a pin#. There was no pin on the card, receipt or in any email to me. He basically said it was over 15 days and nothing they could do. I explained that I bought it, knowing I would need it and was trying to get everything done that I needed to do prior to surgeries and hitting the road. I asked them to exchange the data card so I could get one with a pin. I wasn’t asking for a refund . It was clearly that Best Buy did not provide the PIN number on the receipt. Meanwhile, conversation behind the counter was between employees discussing what they were going to do later and dissing me for the items I bought! I said “your salesperson told me to get this!”. Two hours later, the manager finally agreed to exchange it. Everyone of of the employees behind that counter needs a class on respect, treating customers like they mean something and realizing they can be replaced. I did write the guys name down, but won’t put it on here. Let’s just say it starts with a J. I have spent a lot of money at that Best Buy, but never again!
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July 2024 by Lisa Neltner
No one bothers to tell you that you have to check in at the kiosk to get help. Employees standing around on their phones and managers walking by and don't even acknowledge you. I stood there for 30 minutes and was never asked if I needed help. Worst costumer service I have every witnessed
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July 2024 by Irma Dalila Hernandez
I bought a phone from here and the service was terrible. There was no one to attend me and help me when I first bought the phone and when someone finally came to help they did not explain to me the terms of the return policy and what should I do if the phone starts acting up. Today I came to return said phone because it was already going bad and malfunctioning, and they said I could not get my money back due to a policy that said I could only get my money if the purchase was more recent( more specifically within 14 days). They tried to sell me a membership in which the time limit would be extended however it wasn't worth it. Overall the manager who came to talk to me about it did not help me to solve my problem in any way.He did not seem to want to help me,rather get me to spend more money,and he also seemed like he did not have the right qualities to be a manager. I most likely will not be shopping here again.
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July 2024 by Jerry Cthulhu
Best Buy is the absolute worst place to buy electronics. Not only did I wait 15 minutes to be helped, but the person couldn't help me and, as it turns out, the product they had listed on their website wasn't actually in stock.
This isn't the first time this has happened to me at BB, but it is certainly the last.
Farewell Best Buy, may you go the way of Circuit City.
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July 2024 by David Johnson
Ordered online and picked up. Went smoothly, pleasant staff.
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July 2024 by Eric R
Had to do a return for a company computer process was flawless. In and out in 2 minutes!
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July 2024 by sheryl stanley
Didn't have what we needed but the staff was very helpful and gave some good advice
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July 2024 by Ryan Gurk
Love it
