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February 2024 by Milica Lausevic
Unprofessional relationship with clients. For the first time, we experienced feeling attacked for trying to get help.?
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February 2024 by LAWRENCE MICHAEL GALLOP
Terrible service
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February 2024 by Joshua
This is not a Burger King drive thru. Banking is highly important and I shouldn’t have to wait a whole 45 minutes in line
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February 2024 by Michael Gerwig
ATMs/customers are extremely slow!Update 02/24:Your drive thru is shut down..Not planning on returning
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December 2023 by Tommy F
From NJ to here BAO has awful customer service. They make it difficult to do transactions and like it's an inconvenience when you show up. They're making me wait 30mins to do a wire bc they're not staffed properly. They're nosey when you withdraw money by asking what it's for. It may seem like a simple question but it's none of their business. They say for security reasons but if something were to happen negatively they can't refund your money. BOA is gearing up for social credit system. RUN FROM THIS BANK.
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October 2023 by Dway L.
Awful customer service from 50 year old Blond lady (maybe a manager), completely indifferent, clearly didn't want to be there on a Saturday, she just wanted to get out of there as soon as possible. I just went there at 1:28pm to open a personal account, she told me I was too late, that they close at 2pm. She said to either make an appointment or come back Monday. Wow. WTF. That's just awful customer service.
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August 2023 by Krly's M94. Fuentes
Mr. Caleb Martinez is the person you need to talk to. He is very helpful and excelent professional.
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July 2023 by Michael Peddle
BoA customer service continues to disappoint! Just needed to get into my safety deposit box for a quick second, was left sitting for 20 min while people that came in after were helped. No one was in the vault. As always, BoA disappoints.
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May 2023 by Micheal Mozzetti
Only branch of BofA in downtown Port Charlotte!There's another branch in Deep Creek.
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March 2023 by Ana López
Worst Bank of America ever!!!Woman as a tellerThe worst so Rude!!!Business accounts are more important than personal accounts .. Really???Start treating people same way you wanna be treated lady!!!Made me go back in line because of thatNot acceptableThey do not know what they are doingThey run around like crazyIf you go to work anywhere you go do it Happy and smile and treat people nicelyI will definitely banking somewhere elsePort Charlotte Bank of America the worst!!!
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February 2023 by Shaminka Tulp
The absolute worse Bank of America I've ever been to. How many forms of identification do you need to make a payment on your own account!?!?!
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February 2023 by Ryan Simmons
I believe that this company may have some sort of master plan to close the physical bank locations and phone services altogether and force the masses to use ATMs and online only. My interactions with this organization have forced me to conclude this.
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September 2022 by John Furtuoso
I came in 2 days ago to hopefully not take long and open up a new account & become a new member. Khrystopher Perry had blown my expectations with helping me as soon as I walked in the building & in no time, he instructed me with all the rules & regulations, took my information & in 30mins to an hour had me all set up with an account opened with my money in a safe haven, so thankyou for your work !!
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September 2022 by Zac K.
Atm broken. Just like every Bank of America in Charlotte county. They obviously don't care about their customers anymore. Probably closing this location soon too.
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August 2022 by John Surkan
Recently I have had more than one horrible experience with the staff at this branch and equally poor service with thier credit card department. They are a bunch of disrepectfull people. the credit Card people send you to the bank and the bank sends you back after wasting 2 hours of my time talking to the credit card idiots on the speaker phone without solving anything and them sent me back online without solving anything. The Online people send me a form letter which solved nothing. I answered it and they do not accept email responses, I called them and they told me to go back to the Branch . After waiting a long time to talk to the rep I spoke to before I asked the to talke the letter frome me and sign for it. The door staff refused and said if they took it they would mail it back to me. It was my credit cards and I wanted to cancell them . So I threw the envelope and them Yelled go to hell and left. I tried to call the previous repa I spoke to and they werre not accepteing phone calls after 9am. Tane your money out of this pce and canel your credit cards. there is lots more I could say.John Surkan
