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November 2023 by Baxter Appliance
Ordered flowers to on October 4th to be delivered October 13th. They never showed up. Offered to re deliver a week later. Still never showed up. It has now been a month and they never delivered the flowers and refuse to give me my money back. Except a $15 1800-flowers credit. Customer service is horrible.
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November 2023 by John Noren
The worst experience EVER! Ordered flowers for my wife's birthday over a week ago. Been in transit since 0644 this morning from 45 minutes away. Came at 1700. They say this is acceptable for them. Not for me and not for my wife's birthday!!!! Use a local florist that cares about your special occasion because 180/ Flowers DOES NOT!!!!!!
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October 2023 by Jim Moler
Ordered flowers for my best friend's funeral, they guaranteed delivery by 1:00 on day of funeral, I paid. Flowers didn't show up until 3 hours after funeral. I called and got the runaround, they said there's nothing they can do about it. I'm not even sure she got the flowers because of how late the delivery was. I did a charge back on CC, only to have it put back on my card, I've since cancelled that card. I'm not sure what guarantee means to everyone else but to me, it means they'll be delivered on time
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October 2023 by BILLY HAYES
This a horrible incompetent company, they produced several excuses ( including a flower shortage )about why they couldn't get my delivery done during a 48 hour span, I placed several inquiry calls daily to find out where my delivery stood.lots of aggravation. In the end I called a local florist who handled my request seamlessly. I recommend you support a local florist.
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February 2023 by nancy durando
I ordered flowers to be delivered on Tuesday to welcome home a friend. Got notice on Monday that they had been delivered. No one was home on Monday, that’s why I set the delivery date for Tuesday. Contacted 1800flowers, all apologies, said they would re-deliver on Tuesday at no additional charge. Received confirmation with the new order number 3 hours later that it had been delivered ! Now I have to worry that they will die or be stolen before my friend arrives home ! This is the second time ordering from 1800flowers, problems both times. Will NOT deal with them ever again !
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October 2022 by David C Eger
I have bought flowers for The Grill At 1951 for table arrangements and arrangements from 1800 Flowers for two years now and never had a problem. The flowers are fresh and Christine does a wonderful job. Thank you Christine.
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October 2022 by Hannah Espy
I have never ordered flowers before in my life before this. I ordered flowers for my mother in laws birthday and they didn't make it on the day they were supposed to be delivered. They told me they can deliver them 3 days after her birthday. I spent over two hours on the phone with them. This was such a terrible experience and while they did offer $20 off my next order which quite frankly was a joke because promo codes are easy to obtain to save this much money at anytime. Then they offered 50 percent off and to deliver them FedEx three days late. I said no thanks it is embarrassing to give a gift after someone's birthday. I just married her son two weeks ago and was trying to do something nice.
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September 2022 by Hannah N
I have never ordered flowers before in my life before this. I ordered flowers for my mother in laws birthday and they didn't make it on the day they were supposed to be delivered. They told me they can deliver them 3 days after her birthday. I spent over two hours on the phone with them. This was such a terrible experience and while they did offer $20 off my next order which quite frankly was a joke because promo codes are easy to obtain to save this much money at anytime. Then they offered 50 percent off and to deliver them FedEx three days late. I said no thanks it is embarrassing to give a gift after someone's birthday. I just married her son two weeks ago and was trying to do something nice.
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August 2022 by Steve Gehle
Ordered a few days before delivery. Called the day of delivery and said the store didn’t have drivers and wanted to schedule for the next day. I told them that wouldn’t work because it was my wife’s birthDAY. Same thing happened the last time I ordered flowers. Will not give them a third chance. Also they have a foreign country call center that doesn’t speak clear English. Very hard to communicate.
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June 2022 by Kasey Kukish
Place two orders for mothers day. Granted I place it two days before hand. But that has never been a problem before. Got the delivery date for 6th to 8th. Then get a call. One delivery won't be there till the 10th okay no problem. Another call saying the other delivery would be there the 7th awesome great! Day of delivery comes no flowers. Call them, automatic service says delivery will be the 8th and the latest it will be there is 8 pm for both deliveries, again awesome! But then no delivery. So I call on the 9th. Only to find out both products are out. They try for another delivery date, only to tell me they can't delivery to either address because they don't delivery to those areas. Which is complete bull because we have had deliveries to both those addresses before from 1800 flowers. After 45 minutes waiting for someone to call me back then 20 minutes on the phone I finally got a full refund for products that should have been noticed in advance of not being able to delivery product. So disappointed in my experience, will never use this company ever again.
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May 2022 by Laura D.
Ordered Mother's Day flowers with confirmation they would be delivered the day before. The flowers never came and I had to call for a refund. Very unprofessional and unreliable. I won't be using their services again.
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March 2022 by Gregg Mason
Worst experience ever. DO NOT USE! Flowers were 4 days late and arrived in poor condition. Afterwards I called 3 times and was promised new flowers 3 times. They never arrived. Very poor customer service and very embarrassing for sender and receiver of flowers which were meant to celebrate a significant day. Use your local florist!
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February 2022 by Lauren Singh
I can review the lack of compassion, lack of customer-centricity and inability to trust this national chain when it comes to time-sensitive needs!! Only putting 1 star as unable to submit a review without a star. Ordered an arrangement for my uncle's viewing and funeral, as I live out of town from the establishment, I trusted 1800flowers. Received a delivery notice a few hours later. Went to funeral service the next day and the wreath was no where to be found! The funeral parlor checked everywhere and it was not delivered. Called during the service as we were very upset and embarrassed not to have flowers and was told it would be replaced later! LATER!!!!! My uncle would be buried by then! Could not get a manager to speak to me. Someone called me after my response to the customer service survey and offered a full credit and replacement flowers to my aunt's home. These flowers never arrived either. When I called about that a week later, gave the order number, the rep said I had to pay for the replacement. This was offered by 1800flowers and I had a confirmation. Once again, a supervisor nor manager was available to speak to me. I cannot comment on flowers not received 2x!
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January 2022 by Sunshine Soul
Wish I could leave negative stars I would. Placed 2 orders for my mom and grandma. Spent about 30 min making sure to pick the arrangements that reflected my sentiment when sending. Felt really good placing the order. Next day get an email and a call saying that one of the arrangements were not available. I was at work so I told them I would call back. Called back after work and was told that the arrangement I picked wasn’t available for the delivery date I selected but it could be delivered a different day. I agreed to a new delivery date as I really wanted to send that particular arrangement. I then confirmed that the other arrangement I ordered had been delivered as this was the date delivery was set for. Rep said it had not been delivered but it could be delivered with the other arrangement. I was okay with that as well. Later that evening I get an end mail confirming my arrangements were ready for delivery and the flowers they were sending were NOTHING like the ones I had spent so much time selecting. One had similar colors but different flowers and the other one was some holiday bs with chocolates. I’m sure my mom and grandma will be happy just to be getting flowers unexpectedly but I am so disappointed that they are not the ones I purposely selected. I called customer service again and they apologized saying they would still send the flowers THEY picked but give me a 50% refund on both orders. My thoughts initially were at least I got some money back but a partial refund isn’t good enough. I was forced to partially pay for flowers I DIDN’T EVEN PICK OUT! The flowers sent had no sentiment to them at all. In my opinion that defeats the whole purpose of sending flowers to those you love. Shame on you 1800flowers. I will never use your services again and I will share this story with anyone who ever brings up wanting to send flowers to their loved ones. Do better…please.
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January 2022 by Melissa Gallo
Never order flowers from this place. They refuse to provide you an email and even an conformation number.
