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“Kayla B provided exceptional customer service in addressing all of my questions. She followed up and called me back to take care of my concerns. She is an asset to VyStar and should be commended and recognized for her efforts.”
9AM - 5PM
110 A1A N, Ponte Vedra Beach
Banks
“Carmen Reynolds assisted me with excellence and then some! She offered suggestions to help me get on the right track and I appreciate the customer service and honesty!
On 10/8/2025, I had the pleasure of being helped by Caroline. Her tonality was impeccable. She listened to my concerns, she listened! This is not easy for a lot of businesses or employees but Caroline resolved my issues and then some! I hope Caroline can use these skills to help others in her workplace. Life is crazy sometimes but having someone listen and address your concerns professionally & respectfully, is a blessing ?”
“When I opened my Truist account years ago, it was Sun Bank then SunTrust and now Truist. I am a retired manager of 35 years with Publix Super Markets, so I know what customer service is all about. I would like to pass on to you the wonderful customer service I received from Orlando Arauz at your Ponte Vedra branch. He went out of his way with patience.and kindness to help this senior citizen.
Thank you,
Margo Lyons”
“Helping me achieve the required credit score to secure the loan. Other banks just turned me down without a second chance, but they worked with me and advised me on what to do to improve my score. Thanks to them, I was able to purchase my first home.”
“Ryan, Heather, and Whitney are always a delight to speak to each time I visit. Whatever I come in for, whether it's setting up an account, retrieving information, dealing with debit/account issues, they are always there to help me. They are all kind, transparent, and helpful every time. Thank you guys so much!”
9:00 AM - 5:00 PM
110 A1A N, Ponte Vedra Beach
Banks
“Steve McCann is a great professional to work with and makes the process easy. He offerred us options to meet our needs and helped us to achieve our goals quickly.”
“Little hard to find, but ample parking and a friendly staff. It was 4:57pm, 3 minutes from close, when I walked in on a weekday, and they took care of all my needs.”
“Malcolm Wong was incredibly professional, thorough, and helpful in assisting me with setting up my business account. It was a truly pleasant experience, and I look forward to returning to this Wells Fargo branch for any future needs!”
“Whether it's Tim with my business banking needs, David with my personal accounts or Richa always friendly and ready to help from the teller line... You are in good hands with great bankers and great people at this PNC branch. Here they are always very professional and knowledgeable, Thank you!”
“Made the switch from B of A thank God!!! This is by far the best customer service branch. Michael opened our accounts and then Emily opened my moms. Customer service was outstanding and the cleanliness of the bank as well. Thank you for going above and beyond for your customers it has not gone unnoticed.”
“Customer representative Miss Lydia was amazing as always. She is very knowledgeable in her field. This is her second time helping us opening An account for my team sons we truly appreciate her and she’s a great asset for BOA”
Open 24 hours
9824 Atlantic Blvd, Jacksonville
Banks
“While traveling, I failed to make my normal deposit and I lost track of my bank balance and some automatic payments that were scheduled...credit cards and mortgage, etc. Unfortunately, several important payments brought my account into overdraft position which upset me, so when I returned I went straight to the branch and the manager, Tracey Johnson, was most helpful. She helped me identify and resolve the issues in a prompt, professional manner.”
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“I recently had the pleasure of being assisted by Elgis Shabi at VyStar Bank while depositing cash. He answered all my questions with patience, and ensured that the transaction was completed smoothly and efficiently. I highly recommend VyStar Bank, especially if you have the opportunity to work with Elgis Shabi.”