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June 2024 by George Johnson
Friendly staff
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June 2024 by Inés M.
Bad customer service received by Adrian. He didn’t seem like he wanted to work today. His body language said everything. Would not recommend this store. The customer service received at Fort Lauderdale, by far, much better.
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June 2024 by H Newlove
Check in staff member was EXTREMELY Helpful!!
Thank You again ?
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May 2024 by Ross Macdonald
Staff “checks you in” for equipment return and tells you it’ll be 10-15 minutes- meanwhile three of their employees standing around talking and nobody is actually processing returns .
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May 2024 by Dennis Murphy
No customer service. People are just getting paid to stand around. Any questions you have they tell you to call the 800 number. They're only a retail store and can't help.
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April 2024 by Denise Sainmelus
Let me just start off by saying that the Xfinity/comcast brand is a joke and cares nothing about their customers!
January of 2024 I called in to cancel my cable and phone services and kept the internet only.
I went through the verbal confirmation twice, got email confirmation and was told my bill will be $103 total for for my new package and that I’ll receive an update modem in a few days.
Never got the new modem, called back over 15 times to remind them that I never got anything and my services are still activated. Several reps, managers, and the loyalty department continue to lie to me for two months and promised they listened to call and that they are working on the issue and they are sorry at what they see in the system. I was assured bill was adjusted and that my services were restored just to wake up the next day with no internet.i called twice a week as if I was in a job with no pay! I was told by loyalty, billing and customer service that several ppl on behalf of Xfinity failed me and that they fixed the issue and my balance was close to $200 and I need to return old equipment and get a update modem, I did(see receipt below). They then went up on the bill and complete disconnected my service after I was told it was fixed and an escalation manager will call in 24 hours which never happened. I have called Xfinity twice and sometimes 3 times weekly on a recorded line explaining the situation and them promising it was corrected. I then called the corporate escalation line when I was basically told to kick rocks and they will not be doing crap no matter what the recording and account rep and notes read. I’m out of internet and I feel like I’ve been retaliated against because i complained which was a direct result of no call back, cancel my services without my permission, no accountability on Xfinity behalf and so much more! At n t nor Hotwire would have done this, I’m stuck with no internet because no other provider services my complex and Xfinity is the worse to expect to care.
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April 2024 by Keith Hodges
Depending on where you live, go to the Boca store! One employee I went up to informed me he was going to the restroom. No "Hi, I'll be right back", nothing. The other employee, Miguel, was just rude outright. Didn't let me explain my situation. Just took my router and gave me a new one. Ended up going to the Boca Raton store, where I had to give back the new router because that is not what I wanted. If I was an Xfinity customer, I'd be considering changing carriers.
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April 2024 by MS. BRIGETTE RANDLEY
There's lots more space it's very lit up. And I assume the people are courteous. I sent my grandson inside to take care of my problem. So I'm hoping he was treated properly he didn't complain
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April 2024 by Martha Castaño
Cool, good attention
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April 2024 by Clark Archer
I had no idea about the Xfinity store as I am a first time customer. It felt a bit like visiting an Apple Store. Very impressed.
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March 2024 by Charlie Curtis
Customer service is not supposed to make you feel as though you are bothering the employees. As that has been my experience coming to this location.
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March 2024 by Billy Brown
I’ve been a loyal customer for 5 years. Made some changes with my service. In the process a mistake was made by Xfinity. They deleted all my recorded shows. Customer service response was “sorry there’s nothing we can do”. Basically what I got from the multiple phone calls to customer service was We Don’t Care.
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March 2024 by Doug Lueck
These guys are the worst human beings when it comes to customer service.
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March 2024 by Alex Koulik
Christopher was very efficient, helpful, and friendly. Respect to a company which has such great employees.
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February 2024 by Maria das Graças S
Very confusing
